Texting Patients

1. Texting Patients: When & How To Do It Right?(A Secret Guide) www.vozo.xyz

2. Introduction • Want to improve your patient messaging? You’ve probably heard all about how powerful text messages are for patient engagement and growing your practice. Here’s what we’re going to cover: • Texting Patients: What do providers need to know? • Benefits of connecting with patients via text messaging • 5 Best Practices to Consider When texting patients

3. Texting Patients: • 82% of people say they open every text message they receive. • 90% of SMS messages are read in the first 3 minutes. • 19% of links in text messages are clicked. • 70% of customers say SMS is good for businesses to get their attention. • 59% of users want their communications function built into the phone, not as a separate app.

4. Benefits of connecting with patients via text messaging

5. 1.Encourages preventative care • Sending secure text messaging reminds patients about their medications, scheduled appointments, and more. • This can be more beneficial as reminders can help patients to stay updated about their health from the place where they are – which also results in improved patient outcomes.

6. 2. Cut down unnecessary costs • The cost of administrative tasks can be truly eliminated with secure text messaging – multiple patients can be taken care of at the same time by texting patients at once. • When compared to past patient reminders methods via phone calls, text messages eliminate the time-consuming process.

7. 3. Effective communication • Text messaging system improves effective communication between healthcare providers and patients. • By connecting via messages, patients may be informed about their health and perform needed actions.

8. 5 Best Practices to Consider When Texting Patients

9. Don’t forget about HIPAA texting rules • The HIPAA/HITECH privacy and security rules cover any communications with electronically protected health information (ePHI), including email, social media, and text messaging.  • Violations can earn you fines of up to $50,000. Health text messages without PHI

10. Be proactive on data security • A high level of physical security, controls, and ongoing risk assessments for the service’s onsite or offsite data center. • Encryption of PHI in both ‘in transit’ and ‘at rest’ states of communication. • Authentication of intended recipient’s receipt. • Controls enabling all messaging activity to be recorded and/or audited.

11. Remember to ask for consent • When it comes to texting medical information to patients, you must have their consent first and foremost. • Failing to ask consent will place you in strict violation of the Telephone Consumer Protection Act (TCPA), which can carry serious fines for those who fail to comply.

12. Think beyond patient health • Don’t forget to stay diligent about all texting communications among your doctors and staff – even those that have nothing to do with patient health. • Text messages are highly vulnerable to hacks, data breaches, and plain-old prying eyes – making common-sense caution a huge priority.

13. Ready to connect with your patients? • Reach our Contact uspage • Let us know that you’re excited to try out our best EHR, patient portal, or practice management solutions • Schedule a free demo with our expert team and start generating 10x more growth.

14. Read More About EHR & Medical Billing News @ Vozo Blog

15. VOZO EHR SOFTWARE Contact us Vozo 42240 Mason Ridge Ct, Brambleton, VA 20148 571.213.3245 www.vozo.xyz