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Digital Transformation Roadmap

Know how to drive digital transformation. A roadmap to embrace digital age.

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Digital Transformation Roadmap

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  1. Digital Transformation Roadmap for enterprise business

  2. Engage your customers • Build the infrastructure to enable customer engagement, such as telemetry, a 360-degree view of the customer, and modern commerce systems • Drive viral find, try and buy opportunities that help cross-sell and up-sell, and build these capabilities into product services • Ensure core services are API (Application Platform Interface)-enabled to allow simpler integration of the platform

  3. Engage your customers (Cont.) • Add self-service with bots in customer support • Case Study: See how Max Healthcare engaged their customers

  4. Empower your employees • Transform business processes for marketing, finance, HR and others, and make the processes easier to use and more intuitive across platforms • Reinvent collaboration productivity with Office 365 • Enable data-driven culture with curated, easy-to-access data

  5. Empower your employees (Cont.) • Provide mobile experience on any device • Case Study: See how Sri Chaitanya Schools empowered their employees

  6. Optimize your operations • Modernize application portfolio, processes and skills • Migrate to the cloud by prioritizing highest opportunities to fund transformation • Focus new automation on the highest opportunities to eliminate manual work • Case Study: See how NIIT optimized their operations

  7. Transform your products • Help the company transition from licensed revenue to usage and consumption models • Track and analyze daily, weekly, and monthly active users • Incenting the sales force and partners on product and services used by the customer instead of products and services sold • Case Study: See how Amway transformed their products

  8. Thank you! Reference: • https://www.microsoft.com/en-in/about/digital-transformation/

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