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This study evaluates the impact of ECLOs in providing services and support for visually impaired individuals. The findings highlight increased knowledge of services, improved emotional well-being, and successful referrals. The study emphasizes the importance of co-production and qualitative feedback. Moving forward, the sector aims to use the evidence generated to educate commissioners, establish co-production panels, and raise awareness about ECLOs.
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Measuring The Impact of ECLOsDr Gina Floyd, Evaluation and Impact Team, RNIB
Findings • Over 1,500 surveys completed over 2 years • Not only a point of diagnosis service: 64% diagnosed more than 18 months ago. Only 13% diagnosed in the last 3 months • Knowledge of services and support increases - ECLO plays navigating role • Emotional wellbeing is maintained (anxiety and optimism)
Findings • 73% had not sought support before contact with ECLO - reaching the right people • 2/3 had used the signposted / referred services (84% wouldn't have known about them or used them) • 95% found the services helpful/very helpful • 58% know how to treat their eye condition - could ECLOs do more here? (Whisc study findings)
What have we learnt as an evaluation team? • Co-production add value and helps buy in • Space for qualitative feedback very important RNIB registered charity nos. 226227 (England and Wales), SC039316 (Scotland) and 1109 (Isle of Man)
What next for the sector? • Using the evidence that we have generated (Whisc study, impact data, across sector) • Educating commissioners on appropriateness on continuous impact data at "service level" • Co-production panels - passionate about making sure people know about the service! How can we ensure that people know ECLOs are there?