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CSX Outside Services

CSX Outside Services. Overview:. Provide direct support to the Customers Streamline the flagging process Improve communication with Customers Provide record keeping and invoice management. Key Points of Proposed Process :. CSX Outside Services

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CSX Outside Services

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  1. CSX Outside Services

  2. Overview: • Provide direct support to the Customers • Streamline the flagging process • Improve communication with Customers • Provide record keeping and invoice management

  3. Key Points of Proposed Process: • CSX Outside Services • Coordinates flagging between Field and the Customer • Obtains OP# from Specialist Field Billing only after the scheduled date for the flagging protection has been set • Will be the central point of contact for customers

  4. Process: • All OP# forms will be sent to CSX Outside Services • Outside Services • Validates insurance and agreement number • Contacts Roadmaster to see if flagging is required • Contacts customer to finalize construction schedule.

  5. Process (cont.): • If a Flagman is required: • Roadmaster lets Outside Services know when a flagman is available • Outside Services schedules date with the Customer and Roadmaster • Once schedule is agreed upon Outside Services obtains OP#

  6. Process (cont.): • If Inspection is required: • Outside Services assigns to a GEC (General Engineering Contracts) • Outside Service obtains cost estimates from the GEC • GEC follows Flagging Procedures to set up a flagman • GEC provides Daily Reports

  7. Outside Service Duties: • Receives and validates outside party request forms • Sends project information to field personnel • Coordinates • Scheduling of project construction activities with • Customer • CSX field personnel (flagging, roadmaster) • Inspection services • Billing • Reviews for accuracy • Responds to customer inquiries

  8. Common Questions: • How much does a flagman cost? • Rough estimate is $800 per day • How much lead time is needed before I can start my project? • The ideal lead time is 30 days • Why can I not get the date I requested? • CSX has a limited number of employees qualified to serve as flagman. Those employee’s “day job” is track maintenance. Track maintenance and safety take precedence over third party projects.

  9. “Things” that can cause Delays: • Missing CSX agreement number • Missing billing information on the Outside Party Request Form • Project start date not given • Project duration not accurate • Unpaid invoices from previous projects • Customer not prepared to start project on the date given • Customer has changed scope of work

  10. “Things” that can cause Delays (cont.): • Commercial General Liability certificate is expired • Coverage limits of not met on Commercial General Liability • Railroad Protective Liability Policy not on file with CSX • Railroad Protective Liability not having the correct limits • Illegible handwriting on the Outside Party Number Request Form

  11. Contact information: • Shawn Schieler • Phone number: 904-633-1513 • Email:OP_Request@csx.com • Fax: 904-245-3692 • Mailing address: • Property Service c/o Flagging 500 Water St J180 Jacksonville, FL, 32202

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