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Welcome to GRCC Airport Greeter Orientation 2014. Greeter Expectations. Excellent customer service Arrive on time Create a warm and friendly welcome Helpfulness through assisting new students with CCA move in, cell phone purchase and banking Flexibility
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Greeter Expectations • Excellent customer service • Arrive on time • Create a warm and friendly welcome • Helpfulness through assisting new students with CCA move in, cell phone purchase and banking • Flexibility • E-mail housing@greenriver.edu to confirm you will pick up student(s) at appointed time • Obtain students signature on the invoice • Return the invoice no later than 14 days after arrivals to IPEL office
IPEL Housing Responsibilities • Will assign students for you to provide transportation based on arrival needs • Email the airport greeter invoice to you • Will process your invoice for payment after the 14 day deadline • GRCC business office processes payment and sends check via USPS (Business office has up to 30 days to process a payment)
Day of Arrival • Business casual dress and a friendly attitude: • You are the first person from Green River that these students are meeting. Please no sweats or ripped jeans. Smile and be friendly when introducing yourself to the students. • Waiting can be frustrating, please keep your emotions in check and do not share your frustration with others around. • This applies to all “helpers” you might bring with you to assist in greeting-not just the designated greeter. • Please take time to have a clean vehicle inside and out
Arrival Continues • Flexibility: • There are changes ALL THE TIME with students flights, be prepared for that. • Check the day of arrival to ensure the flight is on time. It’s your responsibility to keep track of your student(s) flight as much as you can. • Arrive on time to greet students: • We realize that students take some time getting through customs, but it is better for you to be waiting for your student than for the students to have to wait for you. • Plan to be at the airport when the flight is scheduled to land for international flights- 10 minutes before landing for domestic flights. • Bring large signs with students’ names: • Please bring one sign for each student!
CCA Move in Day • Take your students directly to CCA we have staff waiting on them to check them in, feed them and take them on a bus trip • Park your car in the designated parking lot • The CCA “Orange Team” will help you and your students with their luggage • Double check your vehicle for all student belongings before leaving CCA • Walk them thru the Vendor fair (Fall Quarter) • You are not to discuss housing decisions with the student(s) DO NOT RECRUIT
Banking • Provide a plan for banking: (unless there is a vendor fair plan for CCA move in day) • Before you leave the airport, you MUST set a time to take the students to the bank. Give them a sheet of paper with their banking time. Please review this paper with each student and make sure they understand. This ensures that you have done your part to schedule their banking. • Provide contact information: • Make sure students know who you are and how to contact you. This should be on the same form as the banking plan.
Important • In order to be an airport greeter, you MUST have a cell phone. • We need to have a cell phone number to call if there is a change in plans • Get your signed airport greeter invoice to us no later than 14 days after arrivals • Be patient for the payment to get processed, can take 30 days
