An Infopeople Webcast Presented by: Dr. Steve Albrecht, PHR, CPP DrSteve@DrSteveAlbrecht

THE SKILL-BUILDING SUPERVISOR: Top Tools For Your Journey to Excellence“Fighting Your Time Bandits” An Infopeople Webcast Presented by: Dr. Steve Albrecht, PHR, CPP DrSteve@DrSteveAlbrecht.com

YOUR TIME BANDITS? • E-Mail • Meetings • Phone calls / Cell calls • Co-workers • Patron problems • Stress • Family issues • Urgent projects

Fast Global reach A record Attachments Informative Non-threatening Cost-effective Impersonal Spam and viruses Error-prone Not confidential “Busy work” factor No tone E-MAIL PROS AND CONS?

MEETING RULES • “Tailgate Talks.” • Use odd start and stop times. • Give prior notice; provide a time-based agenda. • Make the room less comfortable. • If you’re the big boss, lock the doors and hang a sign that says, “You missed it; we’ve started already.”

TO-DO LISTS • Shorter is better. • A-B-C priorities. • Stephen Covey’s “Urgent versus Important” quadrants. Not important, not urgent: less than 1%Not important, urgent: 15%Important, urgent: 20-25%Important, not urgent: 65-80%

STEPHEN COVEY’S ACTIVITY MATRIX from The 7 Habits of Highly Effective People (1989, Simon & Schuster) URGENT NOT URGENT NOT IMPORTANT IMPORTANT

YOUR OFFICE • Make a reading pile for later. • Your chair = comfy Their chair = not comfy or missing (standing meetings) • Set two e-mail times per day. • Use the DND feature on your phone. • Stop moving things from pile to pile! • Shred it! • Teach others to respect your time.

YOUR PERSONAL TIME • Set aside and enforce daily “quiet time.” • Eat and work, but not at your desk. • Avoid the e-mail lure. • Set boundaries, especially after-hours. (Learn to say “no” and not feel guilty.) • Don’t get too attached to the technology. • Prepare for tomorrow at quitting time.

YOUR TOOLS • Day planner. (Offer a cash reward if you lose it.) • “Idea Nets” – Post-its™, index cards, tape recorder. • Software tools for time management, project planning. • Develop a workable “tickler system.” • Back up your data religiously.

TIME MANAGEMENT BASICS • Handle each piece of paper once. • File it, delegate it, toss it, or act on it. • Be ruthless when reading e-mail. • Set and enforce meeting times. • Schedule a spring cleaning. • Make better use of people, tools, and resources. • Stop saying, “Where does the time go?”

Thanks for your time and attention. Good luck, from Dr. Steve

An Infopeople Webcast Presented by: Dr. Steve Albrecht, PHR, CPP DrSteve@DrSteveAlbrecht