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Technology Group

Technology Group. SEPTEMBER INFORMATION SESSIONS. Vision. Our vision is to deliver excellence in customer service, focused on personal productivity while providing the best available tools and technologies to ensure the success of our stakeholders. . Anywhere. Anytime. Anyplace. Secure.

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Technology Group

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  1. Technology Group SEPTEMBER INFORMATION SESSIONS

  2. Vision Our vision is to deliver excellence in customer service, focused on personal productivity while providing the best available tools and technologies to ensure the success of our stakeholders.

  3. Anywhere Anytime Anyplace Secure

  4. Customer Service I NEED HELP, WHAT DO I DO? Check to see if there are any notifications about the service you are trying to access first (www.unotice.ca) Try the Wiki Knowledge Base second (wiki.business.ualberta.ca) Access the helpdesk: https://helpdesk.business.ualberta.ca or 780-248-HELP (4357)

  5. Customer Service

  6. Customer Service Service Notifications https://helpdesk.business.ualberta.ca 780-248-HELP (4357)https://ulearn.ualberta.ca Coming soon: http://www.unotice.ca

  7. Customer Service Our Wikihttp://wiki.business.ualberta.ca Our Web Sitehttp://www.business.ualberta.ca/technologygroup Lunch with Mike Program Go to http://www.business.ualberta.ca/technologygroup Click on the Director’s Page Click on the Lunch with Mike Program link

  8. ReMOTE DESKTOP SUPPORT SERVICE

  9. SERVICES What services are available to me? Check out the Service Catalogues: Staff Service Catalogue Undergraduate Student Service Catalogue EMBA Student Service Catalogue Student Organization Service Catalogue

  10. SERVICES

  11. SerVICES I HAVE A NEW SERVICE IDEA, WHAT DO I DO? Submit your idea to the Technology Group’s Service Conception Database (aka – the Imaginarium)

  12. SERVICE GOVERNANCE High up-front cost High sustainability cost Long-term implicationsfor the School. Low in beneficial scope Politically charged Low up-front cost Low sustainability cost Without long-term implicationsfor the School. High in beneficial scope Not politically charged

  13. MULTIPLATFORM SUPPORT Support for Windows, Apple, Linux Support for Blackberry, iPhone and Android Support for iPAD, Playbook and Android tablets

  14. COMPUTING PROGRAMS Laptop/Desktop Program for Faculty Desktop Program for Staff Research Computing

  15. LAPTOP/DESKTOP PROGRAM FOR FACULTY Mac Book Air Mac Book Pro Lenovo Tablet

  16. LAPTOP/DESKTOP PROGRAM FOR FACULTY Departmental Order: 2012/13 MBEL 2013/14 FSA 2014/15 SMORG 2015/16 AOIS

  17. DESKTOP PROGRAM FOR STAFF Evergreen is based on equipment age, not department. Evergreen is a 3 year cycle Each year we replace 1/3 of the staff computers.

  18. CONTINUITY PLANNING Disaster Recovery Requirements Primary Backup

  19. PERFORMANCE AND GREEN COMPUTING

  20. RESEARCH COMPUTING

  21. Mobility Mobility has changed

  22. Mobility Mobility has changed

  23. Mobility Tether your phone

  24. uLearn Content, Community and Mobile Devices

  25. uLEARN Content

  26. COMMUNITY Connecting People Together

  27. MOBILITY Students and Instructors may accessuLearn using their mobile devices. Alberta School of Business

  28. GMAIL

  29. Smart Classrooms Problems 780-492-2069 (M-F) 7:30 am to 5:00 pm Evening Support 780-492-3923 (M-F) 5:00 pm to 8:00 pm Intercom Help

  30. Questions

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