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Intercultural Communication Competence

Intercultural Communication Competence. Lustig & Koester, Chapter 3. TODAY’S AGENDA. Review of key ideas, Quiz 3 Metaphors Names & Groups IC Competence BASIC class activity Understanding intercultural experiences through D-I-E Opportunity for questions regarding Exam #1. Quiz 3 issues.

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Intercultural Communication Competence

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  1. Intercultural Communication Competence Lustig & Koester, Chapter 3

  2. TODAY’S AGENDA • Review of key ideas, Quiz 3 • Metaphors • Names & Groups • IC Competence • BASIC class activity • Understanding intercultural experiences through D-I-E • Opportunity for questions regarding Exam #1

  3. Quiz 3 issues • Categories used for American cultures: helpful but not accurate (item 9) • You need to know your own culture to understand others (item 16) • Item 22 isn’t worded the best: It means “if you behave that way.” Even if you believe in the opposite manner, of course, it’s still your orientation to knowledge. • We’ll cover issues associated with D-I-E later in the hour. (items 28 and 32)

  4. Metaphors

  5. The Nine Nations of North America

  6. FRANCE France Nations aren’t cultures

  7. Germany Nations aren’t cultures: German speaking countries

  8. Austria Nations aren’t cultures: German speaking countries

  9. Switzerland Nations aren’t cultures: German speaking countries

  10. Language groups

  11. South Africa, Lesotho and Swaziland Language and tribal cultures

  12. North Korea • Hamgyongdo • P’yong’ando • Hwanghaedo • South Korea • Kangwondo, Kyonggido(Seoul) • Ch’ungch’ongdo • Kyongsangdo • Chollado • Cheju Island Political cultures: Dialects

  13. What should we call US? • Cultural Groups in the U.S.

  14. BREAK!

  15. Components of Intercultural Communicator Competence • Where does competence lie? • In individual? • In eye of the beholder? • In the relationship/interaction? • L&K’s way of dealing with issue…

  16. Components of Intercultural Competence • Context • Definition: C = A + E • Appropriateness • Effectiveness • Three main components: KMS

  17. Components of Intercultural Competence Three main components: KMS • Knowledge • Culture-general • Culture-specific • Motivations • Feelings • Intentions • Skills (Behavior/Actions) • Appropriateness • Effectiveness

  18. Improving intercultural competence: BASIC • Turn to page 46 in your packet • Rate yourself on in the following manner: • Displays of respect (1=extremely formal; 10= extremely informal • Orientation to knowledge (1=culture is absolutely universal; 10=culture is highly personal • Empathy (1=high tendency to express emotions and concern for understanding based on your own culture; 10=high tendency to try to adapt to the other person’s comfort level with emotional expression, and high desire for understanding the other

  19. Improving intercultural competence: BASIC • Interaction management (1=high tendency to treat all communication interactions and turn taking the same way; 10=high sensitivity to other person’s cultural way of interacting and turn taking • Task role behavior (1=very focused in personal needs and goals; 10=very focused on group needs and goals) • Relational role behavior (1=inattentive to behaving in ways that maintain interpersonal relationships; 10=highly engaged in behaviors to maintain them • Tolerance for ambiguity (1=strong desire for clarity of communication and certainty; 10=high tendency to accept uncertainty

  20. The d-i-e exercise

  21. Note: The study questions for Chapter 4 will not be due until next Thursday, even though we’ll talk about the chapter after the exam! Questions regarding the exam?

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