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Local Offer Pilot: Allocations

Local Offer Pilot: Allocations. Nick Atkin Chief Executive Halton Housing Trust. Our Draft Offer. Based on focus group findings, customers said they wanted: Easier access to housing – one form, one list, one policy Communication – to be kept informed, named officer(s)

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Local Offer Pilot: Allocations

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  1. Local Offer Pilot: Allocations Nick Atkin Chief Executive Halton Housing Trust

  2. Our Draft Offer • Based on focus group findings, customers said they wanted: • Easier access to housing – one form, one list, one policy • Communication – to be kept informed, named officer(s) • Information and transparency – clarity about how properties are allocated and information about landlords’ performance; more information about localities • Choice – more opportunities to move across LA boundaries • Support – especially for first time customers • Improved quality of accommodation

  3. So How Much?

  4. Current position

  5. Local Offer Pilot: Allocations Mike Hill Customer Scrutiny Panel Member Halton Housing Trust

  6. Involving customers from the start

  7. How Customers Led The Way

  8. Maintaining the Momentum Starting to put the pieces together… Finding more pieces…

  9. Learning points What has worked well? Not so well? • Starting with customers – they defined the standard • Personal contact – focus groups and telephone interviews • Steering Group participation – natural progression to take on scrutiny role • Postal and website surveys – very low responses • Media interest – messages not understood • Limited interest from most stakeholders

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