Results

1. Results U.S.Army 2005 MWR Leisure Needs Survey Fort Eustis Virginia

2. BRIEFING OUTLINE • LEISURE NEEDS SURVEY • Project Overview • Methodology • Patron Sample • Products • SURVEY RESULTS • MWR Programs and Facilities • Army Community Service • Child and Youth Services • Better Opportunities for Single Soldiers • Leisure Activities • Deployment and MWR • Career Intentions • NEXT STEPS

3. PROJECT OVERVIEW Analyzing and forecasting the external environment Analyzing programs and markets Developing alternatives Formulating the strategic business plan Formulating operational business plans Monitoring and evaluating plan implementation Mission and vision statements Customer and market analysis Policies, regulations, mission, and laws Composite evaluation Strategic goals and objectives Program business plans Programs and facilities inventory and analysis Installation and community profiles Planning projections and assumptions Monitoring, assessment, and feedback Implementation guidance Functional support plans Competitive analysis Business and industry standards and trends Integrated SWOT analysis Capital Improvements program Program costs and resources analysis Contingency plans MWR STRATEGIC BUSINESS PLANNING MODEL COMPONENTS ELEMENTS

4. METHODOLOGY • PROJECT SCOPE • 92 sites were surveyed in 2005 - Northeast (21 sites) - Europe (20 sites) - Northwest (10 sites) - Korea (9 sites) - Southeast (13 sites) - Pacific (5 sites) - Southwest (14 sites) • 249,555 surveys were distributed throughout the Army to 4 patron groups: • Active Duty Soldiers • Spouses of Active Duty Soldiers (CONUS only) • DA Civilians • Retirees (CONUS only) • 4,639 surveys were distributed at Fort Eustis • SURVEY ADMINISTRATION • Designed to collect information on installation MWR programs and facilities as well as the leisure activities of your potential market • 65 multiple choice questions; 7 questions were tailored to your specific installation issues

5. METHODOLOGY • SURVEY ADMINISTRATION (Continued) • Active Duty and DA Civilian surveys distributed by installation POCs • Spouses of Active Duty and Retiree surveys direct mailed to home addresses (CONUS only) • Web survey option offered for the first time to all respondents

6. METHODOLOGY • SURVEY SAMPLE • Four population segments - Active Duty - Civilian Employees - Spouses of Active Duty (CONUS only) - Retirees (CONUS only) • Response Rates and Confidence Intervals for each patron group and overall sample _____________________________________________________ * Response rate is calculated by dividing the number of surveys returned by the number of surveys distributed. It should be noted that low response rates (i.e., less than 20%) increase the chance that one or more subgroups (e.g., for active duty patron group, E1-E4 is a subgroup) may be over- or under-represented. Any patron groups with fewer than 15 survey respondents do not have their data reported to protect privacy and ensure representativeness. **A confidence interval for a sample mean tells us the range in which we are likely to find the true population mean: Assume 300 surveys were returned for an active duty patron group of 1,350. 52% responded that they used the gym in the last year. The 95% confidence interval for this case would be 5%. Thus there is a 95% chance that the TOTAL number of active duty at this installation who used the gym last year is between 47% and 57%. We can be 95% confident that between 634 and 770 active duty used the gym last year.

7. PATRON SAMPLE* RESPONDENT POPULATION SEGMENTS ACTIVE DUTY (n = 84) SPOUSES OF ACTIVE DUTY (n = 128) CIVILIANS (n = 221) RETIREES (n = 235) *The n provided for each patron group is equal to the number of respondents who provided their rank or paygrade.

8. PRODUCTS • PRODUCTS • Comprehensive installation report of survey data in electronic form • SPSS data file provided to installation representatives for further analyses, if desired • Installation level briefing of findings • IMA and Army level roll-up reports and briefings • PRODUCT DISTRIBUTION • All products provided on CD • CD distribution to installation MWR Directors, IMA Headquarters, and U.S. Army Community and Family Support Center

9. MWR PROGRAMS & FACILITIES: USAGE AT FT. EUSTIS MOST FREQUENTLY USED FACILITIES LEAST FREQUENTLY USED FACILITIES Fitness Center/Gymnasium 51% ITR – Commercial Travel Agency 33% Outdoor Recreation Center 32% Car Wash 32% Bowling Center 29% BOSS 3% School Age Services 4% Bowling Pro Shop 5% Child Development Center 5% Arts & Crafts Center 6%

10. MWR PROGRAMS & FACILITIES: SATISFACTION AT FT. EUSTIS* FACILITIES WITH HIGHEST SATISFACTION RATINGS* FACILITIES WITH LOWEST SATISFACTION RATINGS* BOSS 4.43 School Age Services 4.38 Youth Center 4.26 ITR – Commercial Travel Agency 4.25 Golf Course Pro Shop 4.21 Army Lodging 3.68 Automotive Skills 3.74 Car Wash 3.75 Bowling Pro Shop 3.82 Library 3.83 *Programs and facilities were rated on a 5 point scale: 5 = Very Satisfied and 1 = Very Dissatisfied

11. MWR PROGRAMS & FACILITIES: QUALITY AT FT. EUSTIS* FACILITIES WITH HIGHEST QUALITY RATINGS* FACILITIES WITH LOWEST QUALITY RATINGS* Cabins & Campgrounds 4.21 Youth Center 4.18 Child Development Center 4.17 School Age Services 4.16 BOSS 4.15 Army Lodging 3.39 Car Wash 3.53 Multipurpose Sports/Tennis Courts 3.64 Library 3.67 Automotive Skills 3.68 • *Programs and facilities were rated on a 5 point scale: 5 = Very Good and 1 = Very Poor. These ratings are an average • of three quality scores: Building/Facility/Space, Equipment/Furnishings, and Personnel.

12. MWR PROGRAMS & FACILITIES: FOOD AND BEVERAGE SERVICES QUALITY Quality of On-Post Services Quality of Off-Post Services

13. MWR PROGRAMS & FACILITIES: CATERING SERVICES QUALITY Quality of On-Post Services Quality of Off-Post Services

14. MWR PROGRAMS & FACILITIES: ENTERTAINMENT SERVICES QUALITY Quality of On-Post Services Quality of Off-Post Services

15. MWR PROGRAMS & FACILITIES: CLUB PROGRAM ELIMINATION EFFECT ON ARMY QOL

16. MWR PROGRAMS & FACILITIES: RECREATION PROGRAM ELIMINATION EFFECT ON ARMY QOL

17. MWR PROGRAMS & SERVICES: MOST AND LEAST IMPORTANT ACTIVITIES/PROGRAMS Respondents were asked to select the 7 most important and 7 least important activities and programs offered on an Army installation. Top 7 Activities/Programs Fitness Center/Gymnasium 77% Army Lodging 68% Child Development Center 56% Youth Center 50% Library 49% ITR Office 47% Athletic Fields 45% RV Park 69% Golf Course Pro Shop 56% Bowling Pro Shop 53% Car Wash 50% Arts & Crafts Center 49% Golf Course Food & Beverage 44% Golf Course 41% Bottom 7 Activities/Programs

18. MWR PROGRAMS & SERVICES: SOURCES OF INFORMATION* *The top 3 sources of MWR information are shaded for each patron group and the total population.

19. MWR PROGRAMS/SERVICES: GENERATE FEELING THAT THE ARMY CARES ABOUT ITS PEOPLE* * Positive = moderate, great or very great extent

20. ARMY COMMUNITY SERVICE:AWARENESS AND BENEFIT - ACTIVE DUTY * Percentage of Active Duty users

21. ARMY COMMUNITY SERVICE:AWARENESS AND BENEFIT - SPOUSES * Percentage of Spouses of Active Duty Member users

22. ARMY COMMUNITY SERVICE: POSITIVE IMPACTS ON ACTIVE DUTY AND SPOUSES * Positive = moderate, great or very great extent

23. CHILD AND YOUTH SERVICES: POSITIVE IMPACTS ON ACTIVE DUTY AND SPOUSES * Positive = moderate, great or very great extent

24. BETTER OPPORTUNITIES FOR SINGLE SOLDIERS (BOSS): POSITIVE IMPACTS ON ACTIVE DUTY * Positive = moderate, great or very great extent

25. LEISURE ACTIVITIES: PREFERENCES OVERALL AND BY PATRON GROUP Top 10 Leisure Activities for All Respondents Top 5 for Spouses of Active Duty Watching TV, videotapes, and DVDs 77% Entertaining guests at home 75% Going to movie theaters 70% Internet access/applications (home)64% Special family events 62% Watching TV, videotapes, and DVDs 64% Entertaining guests at home 56% Internet access/applications (home) 51% Going to movie theaters 50% Going to beaches/lakes 40% Special family events 39% Gardening 38% Automotive detailing/washing 36% Festivals/events 36% Walking 35% Top 5 for Civilians Watching TV, videotapes, and DVDs 67% Entertaining guests at home 52% Internet access/applications (home)49% Going to movie theaters 46% Festivals/events 45% Top 5 for Active Duty Top 5 for Retirees Entertaining guests at home 55% Watching TV, videotapes, and DVDs 49% Internet access/applications (home) 48% Automotive detailing/washing 43% Going to movie theaters 43% Watching TV, videotapes, and DVDs 72% Entertaining guests at home 51% Internet access/applications (home)50% Going to movie theaters 48% Walking 46%

26. LEISURE ACTIVITIES: PREFERENCES BY ACTIVITY CATEGORY Team Sports Sports and Fitness Basketball 11% Softball 11% Soccer 8% Touch/flag football 7% Volleyball 6% Walking 35% Cardiovascular equipment 35% Weight/strength training 27% Bowling 21% Running/jogging 20% Outdoor Recreation Entertainment Going to beaches/lakes 40% Fishing 25% Picnicking 24% Bicycle riding/mountain biking 19% Camping/hiking/backpacking 14% Watching TV, videotapes, and DVDs 64% Going to movie theaters 50% Festivals/events 36% Plays/shows/concerts 33% Attending sports events 26% Social Special Interests Entertaining guests at home 56% Special family events 39% Dancing 25% Happy hour/social hour 24% Night clubs/lounges 24% Internet access/applications (home) 51% Gardening 38% Automotive detailing/washing 36% Automotive maintenance & repair 33% Digital photography 23%

27. LEISURE ACTIVITIES: MARKET SHARE OF ACTIVITY PREFERENCES ON POST* *Top 7 leisure activity preferences ranked by on-post participation.

28. LEISURE ACTIVITIES: MARKET SHARE OF SPECIAL INTEREST ACTIVITY PREFERENCES BY LOCATION* *Top 7 special interest activity preferences ranked by overall participation.

29. DEPLOYMENT AND MWR: IMPORTANCE OF ACCESS TO MWR DURING DEPLOYMENT

30. DEPLOYMENT AND MWR: USE OF MWR DURING DEPLOYMENT IN THEATER OR AT HOME INSTALLATION

31. DEPLOYMENT AND MWR: USE OF MWR DURING DEPLOYMENT COMPARED TO NON-DEPLOYMENT

32. CAREER INTENTIONS: ACTIVE DUTY AND SPOUSES OF ACTIVE DUTY MEMBERS

33. NEXT STEPS • INSTALLATION REPORTS • Review information on 91 leisure activities and up to 40 MWR facilities • Share with Commander and program managers • DATA APPLICATIONS • Action planning for program change and enhancement • Strategic business planning • Five year program planning • Priorities for Project Validation Assessments • Follow-up focus groups on items of interest or for clarification of findings • Input into the Installation Status Report (ISR)