Paul Leodler SHRM Seattle

1. Paul LeodlerSHRM Seattle 1/17/2013

2. Sent Home, Worker Returns And Shoots 3 June 5, 1998 | From Tribune News Services ALLENTOWN, PENNSYLVANIA — A worker at a food-service plant was sent home for disciplinary reasons Thursday, then returned to shoot three supervisors before killing himself, police said. William Muth Jr., 41, who worked in the warehouse at the U.S. Foodservice Inc. distribution center for 12 years, was told to take the rest of the day off in what officials called a disciplinary action. He returned with a handgun to confront the supervisors, according to police. They said Muth shot warehouse manager Earl Moritz, 48, and human resources manager Timothy Kita, 37; Moritz was killed. He then shot John Leodler, 46, vice president of operations, in the face and shot himself. Leodler was in stable condition and Kita, who was shot in the chest, was listed as critical.

3. Countering Workplace Violence: Identifying Pre-Incident Indicators & Developing Effective Strategies

4. Agenda • Workplace Violence – Defined • Scope of the Issue • Understanding Pre-incident Indicators • Developing a Model WPV Program • Training

5. Criminal Risks to Workplace • Workplace Violence • Robberies • Hijackings • Thefts • Product Tampering • Fraud • Bomb Threats • Inappropriate Use of Email and Internet • Misappropriation of Assets/Resources • Breaching/Tampering IT Networks

6. Statistics of NoteWPV Resulting in Homicide • 21st Century we average 522 workplace homicides annually • 2010 saw 270 workplace suicides • Per BLS 1992 – 2010 saw 13,872 workplace homicides - average 700 per year • Highest year 1994 – 1080, lowest - 2011 - 480 • In 2010 - 78% homicides by shooting • 86% workplace killings occur in private sector • 18% deaths in workplace though WPV

7. Non-Lethal WPV Incidents • Estimated non-lethal WPV incidents: 2 million annually • Nonlethal incidents • Aggravated assault • Simple assault • Rape • Hostage taking • Hijacking • Kidnap • Highest incidence of WPV (39%) – Trade, Transportation, and Utilities

8. WPV Impact on Women • 33% women killed in workplace at hands of former intimate partner • 2005 phone survey found 44% personally experienced impact of domestic violence in workplace • 21% reported being victim of domestic violence in workplace • WPV is THE leading cause of death for women in the workplace (OSHA) • More than half ER nurses assaulted at work

9. Origin of WPV

10. Cost of Workplace Violence • NIOSH estimates $121 billion annual cost to business • Domestic violence causes 175,000 lost work days annually • Non-fatal assaults account for 876,000 lost work days annually • Average out of court settlement for WPV is $500,000 • Fatal WPV ranges from $800,000 to $5 million each • VA Tech shooting (32 victims) cost the University $8mm in expenses alone not including OSHA fines and financial settlements • Cost of reacting to a serious WPV incident is 100 times greater than preventing an incident

11. Intangible Cost of Workplace Violence Loss of morale and productivity Injury or loss of human life Damage to brand and company reputation Departure of employees

12. What is Workplace Violence? • Harassment • Intimidation • Threats • Violence

13. Harassment – Definition To annoy or torment repeatedly and persistently

14. Intimidation - Definition A statement of condition that must be met in order to avert harm. • Contains IF, UNLESS, UNTIL, OR ELSE.

15. Threat - Definition A statement or indication of intention to do harm: • Offers no conditions, exceptions or options • It is like a promise

16. Violence - Definition Physical force exerted for the purpose of violating, damaging, or abusing another

17. Escalation to Violence

18. Pre-Incident Indicators • Distorted perception of being picked on • Holding grudges • Non-violent criminal behavior • Belligerence, insubordination • Inappropriate communications • Email • Spoken words • Gestures • Notes/letters

19. Pre-Incident Indicators • Morbid jealousy (i.e., false belief spouse is cheating) • Repeated, strong racist or sexist behavior • Unreasonable grievances • Substance abuse • Alcohol, over-the counter drugs, prescription drugs, illegal drugs • Preoccupation with violence, police, military, or survivalism • Pictures of guns and gun range targets in the office • Pictures of movie violence that have been altered with real-person faces • Intimidating comments about violence/weapons

20. Pre-Incident Indicators • Threatening or intimidating behavior • Bluster, forceful language, pictures, gestures, screensavers • Anger, hostility, temper tantrums • Persistent pursuit or stalking/Aggressive sexual behavior • Misuse of firearms • Prior violence • Homicidal or suicidal thoughts • Active psychotic symptoms • Voices • Delusions

21. Myths • WPV is an “epidemic,” or a “public health crisis” • U.S. Post Office has a unique WPV problem • WPV doesn’t exist at my company • WPV is only committed by disgruntled employees • He just snapped!

22. Stakeholders in WPV Program • Executive Leadership • Human Resources • Security • Legal Counsel • EHS • Union Leaders • Crisis Management • Risk Management • Corporate Communications

23. Precursor to Model WPV Program • Assess organizational vulnerability to violence • Evaluate current intervention practices • Evaluate physical security

24. Components of a Model WPV Program • Effective policy: Zero Tolerance, Requirement to Report, Requirement to Act • Interdisciplinary threat management team • Team approach and use of external experts • Incident management process • Formal protocols to address situations of heightened risk and emergencies • Training, training, training

25. Resources for Help Available on the Rampart Group website or by request: www.RampartGroup.net or 877.871.4827 • ASIS/SHRMWPV Prevention and Intervention American National Standard • Risk Escalation sequence • Rampart Group WPV Training • Virtual Security Director Program™ • OSHA Guide to Preventing WPV in Hospitals • Our Workplace Violence Blogs/RSS Feed

26. Your Role Critical And Trusted

27. Thank you Rampart Group is happy to stay after the meeting to answer specific questions.