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Explore the difference between listening and hearing, the five-step listening process, challenges in listening, strategies for better listening, and tips to help others listen effectively. Enhance your communication skills by understanding the importance of active listening.
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Overview • Listening • Listening vs Hearing • Definition • A five step listening process • What we know about it • Why is listening so difficult • Steps to better listening • How to help someone listen to you
Hearing vs Listening • Hearing • Physical act of receiving sound • Passive process • No effort • Listening • Selective process • Active process • Takes work
Definition: Listening A selective process of: • receiving, • attending to, • understanding, • Evaluating, and • responding to auditory messages
Receiving – starts with a sound Attending to – paying attention to the sound Understanding – assigning meaning Evaluating – agreeing or disagreeing Responding – action (verbal or non-verbal) Five Step Listening Process “I get it!”
What We Know About It • Listening -- the most used communication skill • Research shows: • Most people spend 70% of their waking time in • some form of communication activity • Of this 70% of communication time: • -- 10% is spent on writing • -- 15% on reading • -- 30% on talking • -- 45% on listening
What we know about it, cont. • Listening - least developed of all communication skills. • Failure to listen is costly. • Listening - one of the most valuable skills you can develop. • Listening classes/workshops improve listening skills. • Communication process depends on listening.
Scoring: (20-100) Almost always = 2 Usually = 4 Sometimes = 6 Seldom = 8 Almost never = 10 Listening Habits Survey 80 or above is exceptional 70 is around average or normal Below 60 need improvement Listening Habits Survey by Steil, Barker and Watson
Listening-Why So Difficult? • Uninteresting topics • Speaker’s delivery, appearance, or voice • Over stimulation by the message • Listening for facts • Outlining everything
Listening-Why So Difficult? Cont. • Faking attention • Internal and external distractions • Avoiding difficult material • Emotional words • Wasting the speed differential
Steps to Better Listening • Be conscious of your listening behavior • Motivate yourself to listen • Prepare to listen • Control your reactions • Work at listening • Listen for ideas • Concentrate on the message
How to Help Others Listen to You Listening Suggestions • Be a good listener yourself • Be interesting to talk to • Use good eye contact • Tell the truth • Use the listener’s name regularly
Listening Listening vs Hearing Definition A five step listening process What we know about it Why is listening so difficult Steps to better listening How to help someone listen to you Summary