1 / 23

Shaping Student Information Systems to Deliver Services in the 21st Century

Shaping Student Information Systems to Deliver Services in the 21st Century. Presented by Maggie Hartley - Assistant Registrar for Records and Registration (Maggie.Hartley@ubc.ca) Gord Uyeda - Project Manager, Systems (Gord.Uyeda@ubc.ca).

aran
Download Presentation

Shaping Student Information Systems to Deliver Services in the 21st Century

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Shaping Student Information Systems to Deliver Services in the 21st Century Presented by Maggie Hartley - Assistant Registrar for Records and Registration (Maggie.Hartley@ubc.ca) Gord Uyeda - Project Manager, Systems (Gord.Uyeda@ubc.ca)

  2. Imagine going shopping and it being a value added, robust, high performance experience!!

  3. Defining Market Strategy What do our customers really want?

  4. Customer Requirements • Accessibility • Self-Service • Trust

  5. Accessibility • Service Center Hours • Convenient Location • Access to Customers with Disabilities

  6. Self-Service • Quality and Reliability • Reusability • Adaptability and Flexibility • No lineups • Fun and Easy to Use • Intuitive and Familiar

  7. Trust • Reliability • Accuracy of Information • Consistency • Security

  8. We listened, We learned

  9. The Evolution of the Shopping Experience at UBC How did we get to where we are today?

  10. 1986 - ‘92Student Information System Downtown Department Store • single but central location • very good selection of goods • not as user friendly as we would like • still profitable today • phased implementation • understanding of business

  11. 1995 - ‘96Admission System Specialty Concept Store • dedicated to a single market segment • comprehensive product selection • bright and attractive • good customer service • new tools • new ideas

  12. 1996 onward Internet Service Centers Shopping Malls • universal access • customer oriented • one-stop-shopping • Internet and WWW

  13. Mall Design and Construction • Purchase vs Build decisions • Design Techniques • Foundation for the Service Centers

  14. Purchase Packaged Software Advantages • integration of information and services • industry best practices • reduced implementation period • perceived cost savings Disadvantages • may not meet all requirements of the institution • acceptance • implementation of new releases

  15. Custom Build System Advantages • exact fit • acceptance • control over development Disadvantages • increased implementation effort • perceived higher costs • complacency

  16. Custom + Best of Breed • assembled our own service center infrastructure • acquire high quality, prefabricated building materials • build our own service modules • purchase systems that can be integrated into our service centers

  17. Design Techniques • Rapid Application Development • RAD = timeboxing + iterative design + prototyping • Business Process Improvement • BPI = buy-in + clearly identified goals and objectives + ideas • technology as an enabler • Active User Participation • keep to 80/20 rule

  18. “Give it to Mikey, he won’t eat it. He hates everything.” Are we making a “profit”? “He likes it!”

  19. Areas for Improvement • better estimates for development better use of time-boxing • look for more opportunities for Business Process Improvement • true platform independence

  20. Mall Expansions and Grand Openings! Future Plans

  21. Under Construction • MyUBC • MyCourses • continued expansion of Curriculum Management System • Implementation/Integration of Ad Astra’s resource scheduling software • expansion of service centers

  22. Under ConsiderationFunctional • Additional core SIS services • Student Financial Account • Awards and Financial Aid • Integration of services from: • Housing • Library • Bookstore • Career Services • Recruiting

  23. Under ConsiderationTechnical • use of XML • internal - standard for accessing UBC owned information within university systems • external - replacement for EDI use of workflow technology • use of workflow technology • course and curriculum change and approval • 24 x 7 access

More Related