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Change Management

Change Management. Prof. Steve Phelan Lecture 14. Today. Post corporate careers Back to square zero (1997) Case: Wellcome Israel LMZ Chs 34-36 Creating successful organization change (1991) Managing organizational transformations: VHA (2000) Innovation in Whole Scale Change (2003).

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Change Management

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  1. Change Management Prof. Steve Phelan Lecture 14

  2. Today • Post corporate careers • Back to square zero (1997) • Case: Wellcome Israel • LMZ Chs 34-36 • Creating successful organization change (1991) • Managing organizational transformations: VHA (2000) • Innovation in Whole Scale Change (2003)

  3. Post Corporate Careers • Do people expect a career path anymore? • What do you expect from a job? • Two dimensions • Organizations -> Individual career mgt • Vertical paths -> Horizontal paths • Is this true in your organization?

  4. Individual Advice • Supporting elements • Know your own abilities and preferences • Become indispensable in your organization • Cultivate relationships in other organizations • Put aside money and resources for eventualities • Consider alternative careers and prepare for them • Join professional associations • Keep networks strong • Help others through career difficulties • Global elements • Get international experience • Learn another language • Get computer literate

  5. Managerial advice • Supporting elements • Offer a psychological contract you will be able to keep • When outsourcing, look for opportunities to set up your own employees • Support trade associations • Focus on skill development rather than career tracks • Global elements • Get on line • Let small enterprises grow within your corporation • Provide lifelong learning and outside links

  6. Wellcome Case • Questions • Should Sherman be patient and wait for the situation to be resolved by the respective managements? • Should she be proactive and do what she felt would be in the best interests of her team? • Should she do what might be in her own best interest: not wait for the outcome, but start looking for another job now?

  7. Creating successful change • Examines changes in: • British Airways • OD claims it caused success • Mixes unfreezing, movement, refreezing with OD interventions • Individual • Structure and systems (technostructural) • Climate/interpersonal sytle • Good statement of OD strategies • Time for showdown between OD and strategic change • Who/what do we believe?

  8. Managing transformations • VHA • Vision, restructure, accountability • Communication, training, education • Perseverance

  9. Whole systems change • Ford, Boeing • everyone going through a change • Max-mix microcosms to the rescue • Whole system in room • D (database of grumbles) xV (preferred future) xF (first steps)>R • Event planning teams • “Magic”

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