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Change Management

Change Management. Prof. Archana Shukla Indian Institute of Management Lucknow. Triggers to change. Discontentment with existing reality Threats from external environment Opportunities available in the external environment. External Government regulations Changes in economy Competition

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Change Management

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  1. Change Management Prof. Archana Shukla Indian Institute of Management Lucknow

  2. Triggers to change • Discontentment with existing reality • Threats from external environment • Opportunities available in the external environment

  3. External Government regulations Changes in economy Competition Raw material prices/ availability Market for finished goods Pressure groups Technology changes Labor scarcity Changes in consumer preferences/ profile Internal Changes in corporate leadership Mergers, acquisitions, JV New technology Decline in performance Changes in employee profile Union actions Low morale, motivations, etc. Triggers to change (examples)

  4. Issues in change management • Handling resistance to change • Sources of resistance/ inertia • Burden of past experience • Defensive routines • Tunnel vision • Bounded rationality

  5. Challenges in change • Organizations are the shadows of their leaders • You can’t create what you can’t define • Behavioral change occurs at the emotional, and not at the intellectual level

  6. Change orientations

  7. Response types UP Awas Vikas Parishad implementing ISO Indian pharma companies doing basic research In the same direction In a new direction Before environment change After environment change India Post entering Speed Post & ePost 3M getting into new product-markets away from mining

  8. Environment, Resources, History Strategy Structure Competence Systems Culture Organizational outcomes Meeting stakeholder expectations What to change?

  9. How to change? • Targets of change • What can I change at my level • Targets of influence • What can I change by influencing others • Targets of coping • What I can’t do anything about

  10. There are three kinds of people! • When it comes to the future, there are three kinds of people … • Those who let it happen • Those who make it happen • Those who wonder what happened

  11. Eight steps for managing change • Establish a sense of urgency • Form a powerful guiding coalition • Create a vision • Communicate the vision • Empower others to act on the vision • Plan for and create short-term wins • Consolidate improvements and produce still more change • Institutionalize new approaches

  12. Ten commandments of change • Fundamental change requires changing the fundamentals • Change the mindset • Seek cooperation and support • Identify impediments to change • See that the results of change are visible • Recognize and reward good performance • Strengthen HR practices • Develop the will to enforce rules • Provide leadership for change • Start changing what you can, and then influence others

  13. Institutionalizing new approaches • Culture (Media/ education/ police) • Ordering of corporate goals and objectives • Change all aspects that will get affected (structure/ systems/ culture) • Training programmes for competence building and mindset change • Internal communication and publications

  14. Thank You Archana Shukla

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