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MSWG Presentation Case Study ISO 14001 Acceptance-3 Years Later Pfizer Lititz June 4, 2001

MSWG Presentation Case Study ISO 14001 Acceptance-3 Years Later Pfizer Lititz June 4, 2001. Pfizer Lititz Background. Plant Produce $500MM in products Consumer manufacturing plant

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MSWG Presentation Case Study ISO 14001 Acceptance-3 Years Later Pfizer Lititz June 4, 2001

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  1. MSWG PresentationCase StudyISO 14001 Acceptance-3 Years LaterPfizer LititzJune 4, 2001

  2. Pfizer Lititz Background • Plant • Produce $500MM in products • Consumer manufacturing plant • Products: Listerine, CoolMint Listerine, Freshburst Listerine, Tartar Control Listerine, Benadryl Line, Benalin Line, Neosporin, Polysporin, Lubriderm, Dilantin are major product lines • Square Footage = 1MM+ • No. Colleagues = 1,000+

  3. Pfizer Lititz Background • EMS System • ISO 14001 • Certified in 1997 • Registrar used: Lloyd’s Registrar Quality Assurance (LRQA) • Re-certified in September 2000 by LRQA

  4. System Integration Phases • Pre-Certification Audit Phase • Resource Issues • Resource Issue Resolution • Certification Phase • Hammer • Culture Change • Re-Certification Phase • Harvest Mode • Expansion

  5. Pre-Certification Audit

  6. Pre-Certification Audit • Resource Issues • Who will do the work • Time involved • Costs • Commitment involved • What is needed once implemented • Buy-In by facility • Skepticism-is the company serious

  7. Pre-Certification Audit • How Resource Issues Were Addressed • Environmental coordinated all efforts and resources • A detailed gap analysis and action plan was developed • Used internal resources supplemented by Third Party where applicable/necessary • Structure of the EMS procedures was key for implementation, buy-in and resources • Third Party Certification sought

  8. Pre-Certification Audit • Support • Cautious • Skepticism

  9. Certification

  10. Certification • Hammer • Certification required all colleagues to comply with the ISO requirements • No one wanted to be the one the finger was pointed at for losing certification • Brought the “fringe” players to the table • Not overt but implied • Maintenance of certification became a plant goal

  11. Certification • Culture Change • Credibility in the system by committing to use Third Party Registrar • Not just “Flavor of the Month” • A formal system required a more disciplined approach • Repetition and reinforcement are keys to behavioral changes,I.e. making it part of the routine

  12. Certification • Support • Enthusiastic • Pride in the plant accomplishment • Wanting to do the right thing

  13. Re-Certification

  14. Re-Certification • Harvest Mode • Do the right thing • Responsibility to the Community • Part of day to day business • Metrics used to show progress • Continuous Improvement • Promoted continuously through plant communication network • Promote the plant across the Corporation and among customers

  15. Re-Certification • Expansion of Philosophy • Incorporate Health and Safety into ISO system • Incorporate into performance evaluations • Develop a total EH&S culture • Widespread support in Pfizer Management for total EH&S management system integration

  16. Re-Certification • Support • Enthusiastic • Unconsciously competent • Incorporated into site objectives • Part of business vision/philosophy

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