ICT Innovations in Public Sector Management The Governance of eGovernment Making the case for 6Ss

1. ICT Innovations in Public Sector ManagementThe Governance of eGovernment Making the case for 6Ss Jane Treadwell 28 January 2009

2. Overview • It’s all about connecting the dots • ‘e’ stands for everything • Vision versus the verticals • Examples of governance of (e)Government: • Strategies & Priorities of Government • Investment decision making & Benefits Management • Program, Project, Portfolio Management • Delivery Performance and Measurement • New Structures and Capabilities • The 6Ss

3. Connecting the Dots • National Insurance Company • Organisations accessing identity data • Technology and experiences create new relationships, demands & risks new governance systems New governance systems Claims Payouts Increase premium cost of individual policy 

4. Models of Government

5. Systems of Structure • Array of organizational arrangements & rules • for optimizing operations Systems of Processes Ordered flows of events for achieving work outputs & support Systems of Meaning Systems of Authority Any knowledge or power used to disadvantage one or more stakeholders Cognitive processes used to interpret & understand shared intentions Definitions • Governance A process, a strategy and a culture The means by which organisations make decisions and are held to account • (e)Government challenges the systems Policies and decision rights shared/conflict between departments, organisations & jurisdictions that oversee a set of activities that must ultimately create shared value whilst managing distributed risk

6. Hierarchy of Challenges Hard Turf/Politics Process Technology Easy Vision vs Verticals Systems of Structure Systems of Processes Citizens and Businesses Systems of Meaning Systems of Authority Integrated service delivery channels • Organisational • Pre-information age organisational models • Multiple jurisdictions • Turf battles • Legislative fiefdoms • Processes • H.R., Finance etc. • Procurement Process • Funding Process • Technology • Standards • Data integration • Legacy maintenance • Privacy/Security Dept Dept Dept Dept DPI Dept Dept Dept Dept Dept LocalGovt Common corporate/business processes and systems Shared Services Shared Capabilities Common or shared ICT infrastructure Source: John Kost, Gartner Group

7. Transforming Government - Australia Service Transformation Networked Government New Performance & Accountability Models, new structures Joined up Government Collaborative Governance DataSharing Value Interoperability Government Online Standardisation/ Consolidation Control –legislationcentralisation • National Ministerial and Official Committees • Interoperability Policies • Agreed Frameworks/Standards • Statutory Authorities – shared services; shared capabilities • Process, Information & Technology Standards • Major Review Hierarchical Government • CIO/CTO • Whole of Government C’tees • Standards • Initiate Shared Services –influence model • Architecture & Standards • Corporate Applications Contagion Initiation Time

8. Security Security Year 3 Standards Standards Year 2 Business Architecture DHS DIIRD DET DVC DPI DSE DOI DTF Year 1 DPC Business Architecture DHS DOJ DIIRD DET DVC DPI DSE DOI DTF Common/Shared DPC Information DHS DOJ DIIRD DET DVC DPI DSE DOI DTF Common/Shared DPC Information Architecture DHS DOJ DIIRD DET DVC DPI DSE DOI DTF Common/Shared DPC External Influences and Drivers External Influences and Drivers Applications Information Architecture Information Architecture Business Architecture Business Architecture Technology Architecture Technology Architecture Systems Architecture Systems Architecture Common/Shared DHS DOJ DIIRD DET DVC DPI DSE DOI DTF DPC Systems Architecture DHS DOJ DIIRD DET DVC DPI DSE DOI DTF Common/Shared DPC Technology Infrastructure Common/Shared DHS DOJ DIIRD DET DVC DPI DSE DOI DTF DPC Technology Architecture Common/Shared DHS DOJ DIIRD DET DVC DPI DSE DOI DTF DPC Common/Shared Management Management Victoria Strategic Business Architecture Investment Capability Planning Development Decisions Development Government and Agency Priorities and Planning Enterprise Agreements Deliver Approved Programs Enterprise Assessment & Assessment & Architecture on Programs & Architecture Prioritisation Prioritisation Framework Develop WoVG Capability & Roadmaps Work of Investments of Investments Business Architecture Agency DHS DOJ DIIRD DET DVC DPI DSE DOI DTF Agency Agency DPC Enterprise Investment Roadmaps Architectures Plans Information DHS DOJ DIIRD DET DVC DPI DSE DOI DTF DPC Common/Shared Applications alignment … $ spend DHS DOJ DIIRD DET DVC DPI DSE DOI DTF WoVG Strategic Intent DPC DHS DJ DIRD DE DVC DPI DTF Common/Shared D Technology Infrastructure DHS DOJ DIIRD DET DVC DPI DSE DOI DTF DHS DOJ DIIRD DET DVC DO DTF DPC Common/Shared Applicat DHS DOJ DIIRD DET DVC DPI DSE DOI DTF DPC WoVG WoVG WoVG Investment Enterprise Roadmap DHS DOJ DET DVC DPI DOI DTF Plans Architecture Monitoring, Evaluation & Knowledge Base • Strategic Assessments • Enterprise Architecture • Investment Analyses • Capability & Maturity • Trend Analyses Maturity Assessments • Program/Project Analyses Assessments • Futures & Options Analyses • Enterprise Architecture • Roadmap Analyses Performance Measurement • • Business Case Analyses Gap Analyses • Standards & Policies • - WoVG

9. Whole of Government structure Cabinet ICT Strategy Sub-Committee of ERC(Premier, Treasurer, Ministers for ICT & Finance) Minister for ICT Heads of Department State Coordination Council Secretary Dept infrastructure Secretary Premier Dept ICT Strategy Board (DOI, DPC, DIIRD, DHS, DET, MMV + external) Secretary CTO Senior Executives CIO ICT Policy Committee (Dep Secs) Dep Sec CIO CTO CIO Dep Sec IT WG on X CIO Forum IT Industry Forum Business WG on Y Working Groups Working Groups Community of Practice Community of Practice Community of Practice 9

10. Governance environmenteg Investment Management Standard http://www.dtf.vic.gov.au/CA25713E0002EF43/pages/gateway-reviews-and-best-practice-guidelines-investment-management-investment-management-standard

11. Drivers Objectives Changes Enablers BENEFITS Key Performance Indicators Benefit 1 KPI 1: description KPI 2: description Benefit 2 KPI 1: description KPI 2: description Document Control Version 0.1 Benefit 3 Original ILM Workshop Version KPI 1: description Date DD/MM/YYYY KPI 2: description Facilitator Facilitators name Investor Investors name Benefit 4 Last Modified KPI 1: description Date DD/MM/YYYY By Name KPI 2: description Template Version 2.03 The Logic of Investment & Benefits/Value Investment Logic Map • citizen engagement in policy, service & priority setting  Better outcomes delivered (public value) Declining Trust & Confidence in Government Vision eg State Plan Growing Victoria Together (Collaborative) Governance Whole of Government E-business/ICT Strategy Citizen satisfaction and trust Structures Fragmentation of Government Information & Services  administrative burden & costs Leadership Processes Reputation as an Innovator & Technology Leader • accessibility, usability & convenience of govt services   Liveability of Victoria Skills Burning Platforms  openness & transparency Competition for Talent Competitiveness to attract business Technology & Connectivity Knowledge of Citizen/Business Expectations Demands for Information/ better decision-making • productivity/ performance Information Employer of Choice  Next Generation/ Networked Govt NOTE: (%) indicates relative importance of drivers, objectives or benefits to this investment

12. High level Enterprise Architecture

13. Shared Services and Shared Capabilities Case management Licensing management Channel Services Payments and revenue collection Financial management Grants management Human resource management Payroll management services Assets, facilities & fleet Records & documents Procurement & contract management Planning = business case, rationale and scope Design = Functional and Process, financials, services Authentication Frontline Heath Smart Desktop, IT, Spatial, Telecommunications Back Office YR 1 YR2 - YR3-4 YR4 YR -10 Consolidation of 4 Department’s ICT, business systems & shared corporate services Consolidation of remaining Department’s ICT, business systems & shared corporate services Consolidation of Departmental standardised services Statutoty Agency Standardise service delivery processes (lead-Department as process owners) Transformation of service delivery Mega-Department internal service consolid-ation Collaborative ICT & HR Shared Services Planning and Design

14. Calculating Risks and Challenges Collaboration: ‘An unnatural act between non-consenting adults’

15. Capabilities Framework & Related Policies Delivering Australian Government Services: Service Delivery Capability Model, AGIMO, 2006

16. National approach to eGovernment • Interoperability Standards • Government Authentication Framework • Smartcard Framework • Citizen Centred Service Delivery • ICT Skills Attraction • Information Sharing National Broadband Development Indigenous Communications Digital Economy Jurisdiction determined eGovernment and ICT goverance co-ordination

17. Terms of Reference of Online and Communications Council Australian Government eGovernance The Online and Communications Council (formerly the Online Council) operates as the peak ministerial forum across governments for consultation and coordination on online and communications issues. 1. to provide leadership to all areas of government, industry and the community at large in promoting and facilitating the provision, access, development, production and use of information and communication technologies (ICT). Priority areas for the Council currently include:- • regional, rural and remote communications including Indigenous communications, • broadband access and use, • building ICT capability, • digital inclusion, • e-Security and Online Environment, and • e-Government; 2. to provide a forum for Australian, State and Territory Government Ministers and local government to consider and reach agreement on national strategic approaches to information and communication services; and 3. to liaise actively with other Ministerial Councils (#30) and other bodies on matters relevant to the activities of the Council.

18. “Mother of All Accountability Tools” • Engage and involve people • Increasing access, greater familiarity with the Web • Combining information that leads to new insights • Co-production, better outcomes

19. Information & processes slowly being published & ‘governed’ aX governments • Australia – Council of Australian Governments – Information Sharing co-operative policy and standard development • Korea – Information Sharing Committee and hierarchy • Singapore – individual single sources of aurthoritative data in various departments responsible for currency, quality and supply to departments • UK – all government data mashable

20. Functions and roles of Government Information Sharing Committee Korean organizational framework for Government Information Sharing Policy Composition Organizational chart Government Information Sharing Promotion Committee Government Information Sharing Committee Chairman : Prime Minster/ private-sector chairman Members : 12 ministers, 6 private-sector experts • Establish and implement policies for expanding government information sharing • Improve legal system concerning government information sharing • Decide target information, procedures, access authority of government information sharing • Promote Business Process Re-engineering for expanding information sharing, make decisions on system development • Check and examine current status of information sharing Government Information Sharing Promotion Advisory Committee Government Information Sharing Advisory Committee Members: Professors having expertise in economicsㆍsocial scienceㆍpublic administrationㆍIT and Civic Groups (total: 12) Government Information Sharing Task Force Government Information Sharing Task Force Coordination evaluation team Document reduction team General planning management team Team for building shared system Members of the Task Force are composed of officials from various government departments(13) to ensure coordination. 20

21. The art of (e) Governance • It’s about Government and governance, not ICT • eGovernment can be catalyst for revealing and reforming whole of government structures and governance processes • It evolves • 6Ss • new and re-engineered Structures/Systems • Standardise –policies, standards • Sets of one – eg single source of truth – architectures, data sources, core process, software systems, measures • Share – incentives, capabilities, measurement • perSevere

22. When Spider Webs Unite They Can Tie Up a Lion.African Proverb Thanks to Daniel F. Perkins, Ph. D.