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GGUS summary (7 weeks)

GGUS summary (7 weeks). To calculate the totals for this slide and copy/paste the usual graph please: Take the summary from the table on pages: https://gus.fzk.de/download/wlcg_metrics/html/20110718_escalationreport_wlcg.html

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GGUS summary (7 weeks)

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  1. GGUS summary (7 weeks) • To calculate the totals for this slide and copy/paste the usual graph please: • Take the summary from the table on pages: • https://gus.fzk.de/download/wlcg_metrics/html/20110718_escalationreport_wlcg.html • https://gus.fzk.de/download/wlcg_metrics/html/20110725_escalationreport_wlcg.html • 2. Copy file: • https://twiki.cern.ch/twiki/pub/LCG/WLCGOperationsMeetings/ggus-tickets.xls • Locally and add the 2 lines for 18-Jul and 25-Jul. Re-upload .xls on • https://twiki.cern.ch/twiki/bin/view/LCG/WLCGOperationsMeetings • 3. Add up the last 7 weeks, starting 13-Jun (included) and put them in this table. • 4. Copy/paste the graph from the .xls file of point 2 above. 1

  2. Support-related events since last MB NB!!!!!!!!!!!!!!! CHECK IF THERE ARE MORE ALARMS BETWEEN 13-24 July & adjust totals below!!!!!!!!!!! There were 11 real ALARM tickets since the 2011/06/07 MB (7 weeks), 9 submitted by ATLAS, 2 by CMS, all ‘solved’, some even ‘verified’, 10 of them for CERN and 1 for CNAF. The 1st 5 ALARM tickets for CERN did not generate the required email notification to the CERN operators and experts on call! This was due to a switch of the sender’s email address from helpdesk@ggus.org to apache@ggus.org that happened with the 2011/05/25 GGUS Release due to the new exim mailer at KIT. This was solved in the week of 2011/06/27 by including this new email address in the CERN [VO]-operator-alarm@cern.ch e-groups’ admins. All test ALARMs following the 2011/07/06 release were successful. Details follow… WLCG MB Report WLCG Service Report

  3. ATLAS ALARM->CERN SRM connections fail GGUS:71471 WLCG MB Report WLCG Service Report

  4. ATLAS ALARM->CERN SRM many errors GGUS:71715 WLCG MB Report WLCG Service Report

  5. ATLAS ALARM->CERN Castor timeouts GGUS:71904 WLCG MB Report WLCG Service Report

  6. CMS ALARM->CERN job stageout errors GGUS:71934 WLCG MB Report WLCG Service Report

  7. CMS ALARM-> CERN Castor pool full GGUS:71969 WLCG MB Report WLCG Service Report

  8. ATLAS ALARM-> CERN export fails with fts errors GGUS:71985 WLCG MB Report WLCG Service Report

  9. ATLAS ALARM-> CERN t0merge writing errors GGUS:72132 WLCG MB Report WLCG Service Report

  10. ATLAS ALARM-> CERN No space left on device in pools GGUS:72218 WLCG MB Report WLCG Service Report

  11. ATLAS ALARM-> CERN castor pools’ writing hangs GGUS:72262 WLCG MB Report WLCG Service Report

  12. ATLAS ALARM-> CNAF Monitoring shows zero space on datatapeGGUS:72473 WLCG MB Report WLCG Service Report

  13. ATLAS ALARM-> CERN Castor no access to file GGUS:72528 WLCG MB Report WLCG Service Report

  14. VOname ALARM->Site Service GGUS:xxxxx WLCG MB Report WLCG Service Report

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