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GGUS summary (2 weeks)

In the past 2 weeks, there were 9 real ALARM tickets submitted by ATLAS, CMS, and LHCb. Significant events include GGUS developers testing processes and the GGUS-SNOW transition. Top priority tickets were automatically switched down. A SOAP web service bug was identified and tracked in GGUS:75575. Specific ticket reports noted issues with CERN, RAL, CNAF, FNAL, GridKa, and IN2P3. Transition to 16 GGUS Support Units interfacing with SNOW completed, focusing on middleware support.

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GGUS summary (2 weeks)

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  1. GGUS summary (2 weeks) 1

  2. Support-related events since last MB There were 9 real ALARM tickets since the 2011/10/11 MB (2 weeks), 4 submitted by ATLAS, 3 by CMS, 2 by LHCb. 3 ALARM tickets concerned CERN, 1 was for RAL, 1 for CNAF, 1 for FNAL (via OSG), 1 for GridKa and 2 for IN2P3. 17 test ALARM tickets were submitted by the GGUS developers on Release day 2011/10/19, as a part of the regular procedure. All parts of the process chain were tested and were successful. Following this release, 16 additional GGUS Support Units (SUs) interfaced with the T0 local ticketing system Service Now (SNOW). This completed the GGUS-SNOW transition. 15 of these SUs concerned 3rd level middleware support. On 2011/10/22 ‘top priority’ tickets started getting switched automatically down to ‘less urgent’. A SOAP web service bug was found that caused this. Case tracked in GGUS:75575 . Details follow… WLCG MB Report WLCG Service Report

  3. CMS ALARM->CERN errors in read from CastorGGUS:75218 WLCG MB Report WLCG Service Report

  4. ATLAS ALARM->CERN No T0 jobs due to Oracle COOL DB problems GGUS:75234 WLCG MB Report WLCG Service Report

  5. LHCb ALARM->GridKa dCache not responding GGUS:75261 WLCG MB Report WLCG Service Report

  6. CMS ALARM->OSG FNAL facilities unreachable GGUS:75267 WLCG MB Report WLCG Service Report

  7. CMS ALARM-> CERN vocms15 unreachable GGUS:75510 WLCG MB Report WLCG Service Report

  8. ATLAS ALARM-> RAL Transfers fail – SRM downGGUS:75597 WLCG MB Report WLCG Service Report

  9. ATLAS ALARM-> CNAF LFC downGGUS:75601 WLCG MB Report WLCG Service Report

  10. ATLAS ALARM -> IN2P3 exports from T0 failGGUS:75609 WLCG MB Report WLCG Service Report

  11. LHCb ALARM-> IN2P3 SRM not responding GGUS:75610 WLCG MB Report WLCG Service Report

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