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GGUS summary (2 weeks)

GGUS summary (2 weeks). 1. Support-related events since last MB. There were 4 real ALARM tickets since the 2011/08/09 MB (2 weeks), 3 submitted by ATLAS, 1 by CMS, all ‘verified’, 3 of them for CERN and 1 for CNAF.

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GGUS summary (2 weeks)

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  1. GGUS summary (2 weeks) 1

  2. Support-related events since last MB There were 4 real ALARM tickets since the 2011/08/09 MB (2 weeks), 3 submitted by ATLAS, 1 by CMS, all ‘verified’, 3 of them for CERN and 1 for CNAF. ATLAS created 4 test ALARM tickets to verify the TEAM to ALARM ticket escalation process. Details follow… WLCG MB Report WLCG Service Report

  3. ATLAS ALARM->CERN SRM down, transfers fail.GGUS:73350 WLCG MB Report WLCG Service Report

  4. ATLAS ALARM->CERN Castor nameserver problem GGUS:73355 WLCG MB Report WLCG Service Report

  5. ATLAS ALARM-> CNAF SRM not contactable GGUS:73452 WLCG MB Report WLCG Service Report

  6. CMS ALARM->CERN AFS and CVS problems GGUS:73474 WLCG MB Report WLCG Service Report

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