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Restorative Practices Strategic Forum

Quality Assurance in Restorative Justice Kieran O’Dwyer, Claire Casey and Jim McGrath Restorative Practices Strategic Forum European Forum for Restorative Justice Conference, Belfast, June 2014. Restorative Practices Strategic Forum. Membership body Vision – Ireland as a restorative society

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Restorative Practices Strategic Forum

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  1. Quality Assurance in Restorative JusticeKieran O’Dwyer, Claire Casey and Jim McGrath Restorative Practices Strategic ForumEuropean Forum for Restorative Justice Conference, Belfast, June 2014

  2. Restorative Practices Strategic Forum • Membership body • Vision – Ireland as a restorative society • Promotes restorative approaches across all sectors • A key objective: develop capacity, systems and infrastructure to support restorative practice • In 2014, commissioned a draft quality assurance framework

  3. Focus of Framework • Values, objectives and principles that underpin restorative practice • Standards that guide practice and ensure fidelity to restorative ethos • Practical methods to ensure quality

  4. Quality assurance • Quality is about • adherence to principles and values • commitment to standards • perspective of the recipient • attention to every stage • Provides • reassurance, confidence, comfort • recognition • guidance, route-map for development

  5. Quality Assurance Mechanisms - Staffing • Staff selection • Training – initial and follow-up • Supervision and support • Continuing professional development • conferences, seminars, lectures, courses, etc. • sharing and learning groups • access to resource materials

  6. Quality Assurance Mechanisms - Accredited Practice • Accreditation • Codes of practice • Codes of ethics

  7. Quality Assurance Mechanisms - Learning from Practice • Self-reflection • De-briefing • Feedback from clients • Observation • Record-keeping

  8. Quality Assurance Mechanisms - Review and Evaluation • On-going review of implementation, progress • Systematic, in-depth, independent, rigorous evaluation of process and outcomes • Observation • Participant/stakeholder interviews/surveys • Assessment of records, including preparation, participation and agreements • Analysis of outcomes, including satisfaction, compliance, re-offending, safety

  9. Quality Assurance Mechanisms - Checklists • Templates for reflection or observation • Disciplined, honest approach required • Focus on • Process e.g. preparation, introductions, explanation of procedures, ground rules, involvement of everyone, outcomes voluntary and fair • Skills e.g. listening, probing, reframing; natural use of language; empathy and openness

  10. Quality Assurance Mechanisms - Policy and Transparency • Policy statement • be clear, prominent • Transparency • regular reporting of activities • sharing of evaluations • openness to feedback • complaints procedures

  11. Conclusion • RJ not just set of tools to be used mechanically • Can’t rely on initial training • Consistent success determined by • adherence to clearly stated restorative values, principles and goals • ensured by on-going attention to quality assurance • using a variety of approaches

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