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Improving Doctor-Patient Communication Teleconference Series Teleconference 1 April 22, 2009

3 Part Teleconference Series. Teleconference

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Improving Doctor-Patient Communication Teleconference Series Teleconference 1 April 22, 2009

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    1. Improving Doctor-Patient Communication Teleconference Series Teleconference #1 April 22, 2009 Tammy Fisher, MPH Co-Director, Patient Experience Collaborative

    2. 3 – Part Teleconference Series Teleconference #1 (Faculty: CQC) Understanding approach to making improvements in doctor-patient communication Teleconference #2 (Faculty: IHC) Understanding key components of an effective doctor-patient communication training Teleconference #3 (Faculty: CQC) Understanding which practices to start training first

    3. Today’s Objectives Understand CQC approach to making improvements in doctor-patient communication Identify techniques shown to improve communication at the practice site Understand how organizations support practices in adopting techniques Identify target population with greatest opportunity for improvement Begin an Aim statement, including goals and measures

    4. 4 Approach

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