MUNI Operations Overview and Recent Innovations

1. MUNI Operations Overview and Recent Innovations Julie Kirschbaum San Francisco Municipal Transportation Agency, Operations Planning and Scheduling Manager San Francisco, CA

2. Muni operates over 3 million service hours annually 6 distinct transit technologies(hybrid bus, electric trolley bus, diesel bus, cable car, light rail, historic streetcar) 700,000 boardings daily,222 million annually 4th highest usage in the nation(passengers per capita) Muni Overview 2

3. Designed for connectivity Most residents within ¼ mile of service Most destinations reachable with one transfer or less Majority of boardings concentrated on 18 key corridors Core grid operates at least 18 hours a day with robust 24 hour network Muni Service Design 3

4. Transit First City • Safe and efficient movement of people and goods • Promote public transit, bicycle and pedestrian travel as attractive choices • Encourage innovative solutions to meet public transportation needs

7. Muni’s Challenges • Service primarily operates on-street in mixed flow, even in high-demand corridors • Primarily short-distance trips; many ons/offs • High all-day demand (not just a commute system) • Multiple subfleets • Aging fleet and infrastructure • Increasing demand and development but limited funding

8. Muni’s Challenges

9. Slow speeds and unreliable service shift some customers to driving, which increases congestion • Existing transit network does not meet SF’s evolving employment and housing needs

10. Virtuous Cycle of Complete Streets Investments ProjectInvestment Mode Shift Effect Car/bike/scooter sharing, taxi demand grows investments in transit reliability & frequency programs investments in bicycling infrastructure, facilities & programs investments in walking infrastructure, facilities & programs investments in demand management and vehicle sharing programs More comfortable bicycle facilities= more peak period transit capacity More transit and bicycle trips = more walking =more community & economic development Integration is key to our transportation network’s success

11. Improving the Muni Customer’s Experience Invest in Customer Amenities Make System-wide Investments Integrate Transit Into Other Projects Build a Rapid Network (TEP) 11

12. System-wide Investments 12

13. All Door Boarding • First in the nation! • Half of passengers now boarding through the rear doors at busy stops • Dwell times down • Comprehensive evaluation underway

14. Replacement & Rehabilitation Rail replacement & switch completed at numerous locations Twin Peaks and Sunset Tunnel projects advancing Radio replacement and new Central Control Center projects underway • New hybrid buses, entire fleet expected to turn over in 5 years • Rehabilitation underway on portion of bus and rail fleet

15. Dynamic Supervision Centralized real-time monitoring of transit service Staff concentrating on OTP, reducing bunches and gaps • Systemwide on-time performance is improving • Leveraging technology to support a modern, dynamic operation

16. Scheduling Efficiencies • Implemented modified holiday schedules and summer schedule • Continuous running time and frequency adjustments • Free running time pilot underway (22 Fillmore) • All new hires are part-time

17. Customer Experience Improvements Photo: Matthew Roth

18. Customer-First Grants (8X, N, 14/14L, 49)

19. Transit Effectiveness Project • First comprehensive review of Muni in a generation, aims to transform Muni service to better meet customer needs • TEP objectives: • Improve service reliability • Reduce transit travel time • Improve customer experience • Deliver more efficient service • Recommendations based on unprecedented data analysis and extensive community outreach

20. TEP Recommendations Improve Customer Experience and Grow Ridership • Establish a tiered service network to guide service delivery and capital investments • Restructure service and increase service hours up to 10 percent • Reduce travel time on key corridors by up to 20 percent

21. Key TEP Benefits Tiered System of Service Tiered Network (Rapid, Frequent, Grid, Circulators and Express) will provide a morelegible hierarchical system similar to roadway system (i.e. Highway, Arterial streets, local streets). Strengthen Regional Connections The restructuring of the service will provide strongerservice to regional and rapid connections, betterlink communities, and minimize redundancies in Muni service.

22. Key TEP Anticipated Outcomes • Travel Time proposals for 16 corridors (20 routes) will improvetravel time by up to 20% for more than 50% of Muni Customers • Based on current pilots and analysis of existing corridor issues, reliability, safety and crowding would significantly improve along the corridors. Other Muni Routes TEP Routes 33% 55% 12% Geary & Van Ness Routes

23. Rapid Network TEP Improvements • Lane modifications • Traffic signal and stop sign changes • Transit stop changes • Parking and turn restrictions • Pedestrian improvements

24. TEP Pilots: Building on Small Successes 5L Fulton Limited (planned) 76X Marin Headlands Express (on-going) Church Street Red Carpet (on-going) LIMITED 24

25. Signal Priority Transit Effectiveness Project Central Subway Better Market Street Van Ness/Geary BRT

26. Adding Transit Priority to Streetscape Projects BEFOREDivisadero Streetscape Project with Route 24

27. Adding Transit Priority to Streetscape Projects AFTERDivisadero Streetscape Project with Route 24

28. Adding Transit Priority to State-of-Good-Repair Projects BEFOREN Judah: Carl/Cole Stop

29. Adding Transit Priority to State-of-Good-Repair Projects AFTERN Judah: Carl/Cole Stop

30. Thank you!