SDDC 2011 European Personal Property Workshop

1. SDDC 2011 European Personal Property Workshop REENGINEERING & FRV Mr. Steve Kelly Chief, Personnel Claims Branch Personnel Claims and Recovery Division US Army Claims Service

2. REENGINEERING ALPHABET SOUP • FRV = Full Replacement Value • DP3 = Defense Personal Property Program • DPS = Defense Personal Property System • BV = Best Value • FSMP= Full Service Move Program • TOPS = Transportation Operational Personal Property Standard System. • MCO = Military Claims Office • TSP = Transportation Service Provider

3. REENGINEERING • Full Service Move Program (1998-2001) • Task Force Fix (2002) • Families First (2003- 2008) • FRV in Current System (October 2007-?) • Families First renamed DP3 ( Dec 08)

4. FRV • GBL Shipments: International, 1 Oct 2007, Domestic, 1 Nov 2007 • DPM: March 2008 (but not all contracts were revised in time) • NTS: When contract up for renewal

5. FRV 1. TSP liable for FRV, up to $4 per pound or $50K 2. Member must file with TSP within 9 months 3. Claimant can transfer claim to MCO 4. MCO can only pay depreciated, but can recover for FRV 5. For damaged items, carrier can repair or pay cost of repair 6. Same procedures for reporting loss or damage, on DD 1840/1840R within 75 days

6. FRV Each TSP has own form; no requirement for electronic filing • TSP must obtain estimates • Pay, deny, or make final offer within 60 days (Claimant can transfer after 30 days) • Partial Settlements allowed • Quick Claim within 5 days if < $500 • Payment required within 30 days after settlement

7. DP3/DPS • Claims rules the same for FRV and DP3, with some additions to DP3 rules due to use of Claims Module to file and process claims: • Claims MUST be filed in DPS, unless waiver from MCO • Notice of loss/damage after delivery encouraged to be filed in DPS, but can be submitted hard copy via mail, fax, email. • Some TSPs and TOs do not understand this, even though it is written on the form, and claimants exceed 75 days trying to enter notice in DPS

8. DP3/DPS • THIS IS PRINTED ON THE AFTER DELIVERY FORM: SECTION B- WRITTEN NO TIFICATION The best way to provide notice of loss or damage to the TSP is through the DPS noted above. However, if you are unable to provide notice on –line you may fill out this section and send it to the TSP noted on the reverse. This document must be mailed (postmarked) or faxed to the TSP by midnight of the 75th day following delivery. Keep a copy of this document and proof that it was sent to the TSP for your records.

9. DP3/DPS • Claims Module is not user friendly • MCO will help claimant to log on and navigate claims module • If claimant comes to TO for help, TO should send him to the MCO. Some of the claimants question/issues may go beyond DPS, for example, Is TSP offer fair?

10. DP3DPS • SDDC created working group in January 2011 to recommend fixes to claims module • Working group includes Industry and Claims as well as SDDC

11. PCLAIMS • Personnel Claims Army Information Management System • Operational Oct 09 • Online soldier/employee access worldwide • Use AKO account • Rapidly becoming the preferred method • Not related to DPS; direct filing with Army only

12. HOW TO ACCESS PCLAIMS • First , log into www.jagcnet.army.mil with CAC card or AKO log-in. • Once in JAGCNET, choose U.S. Army Claims Service • Then, choose Personnel Claims Online Filing Database

13. PCLAIMS • Claimant still has option to submit paper claim • If claimant needs help beyond what is on last slide, refer to MCO

14. New FRV LEGISLATION • 10 US Code Section 2790 • Permits MCO to pay FRV under some, limited, circumstances: • TSP completely excluded from liability; Act of God, bankruptcy, etc. • Ocean carrier caused damage, or • Delivery TSP blames prior handler • Effective 7 January 2011, when President signed National Defense Authorization Act for 2011 • NOT retroactive. Applies to deliveries after 7 January.

15. EILO : E- BILL IN LIEU OF OFFSET • What is an offset? I owe you $50; but you owe me $30. I’ll keep $30 and pay you $20. • Before Powertrack introduced: If carrier did not pay voluntarily, DFAS would transfer to Claims Services to cover loss and damage claims money owed to carriers for invoices

16. EILO : E- BILL IN LIEU OF OFFSET After Powertrack introduced, TSP paid thru Powertrack, not DFAS • US Bank will not offset TSPs • Solution: TSPs authorize* Claims Services to enter Power Track using TSP ID and direct payment to Claims *Clause in solicitation.

17. EILO : E- BILL IN LIEU OF OFFSET • Army began EILO test phase development as of January 2011 • US Bank Powertrack contractor worked out "bugs" in the EILO online "engine" over the next two months

18. EILO : E- BILL IN LIEU OF OFFSET • Accounting issues between Army Claims Service and Army Logistics community presented initial stumbling block (could not reach closure on lines of accounting) • LOA issue resolved and USARCS entered "go live" in EILO at end of March

19. EILO : E- BILL IN LIEU OF OFFSET • TSPs have sent many requests for status report on how many offsets were outstanding. These came in right at the moment we began to push the offsets through • We've had one query so far from a TSP that has noticed an EILO payment

20. Contact Information: Email: steven.kelly1@us.army.mil Phone: (301) 677-7009, Ext 304

21. QUESTIONS?