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Hosted IP Communications (Europe) Ltd

Hosted IP Communications (Europe) Ltd. Hosted IP Communications (Europe) Ltd. Since 2005 HIPCOM has grown to become the market leading provider of Cloud Communications in the UK.

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Hosted IP Communications (Europe) Ltd

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  1. Hosted IP Communications (Europe) Ltd

  2. Hosted IP Communications (Europe) Ltd Since 2005 HIPCOM has grown to become the market leading provider of Cloud Communications in the UK. We provide wholesale communication services that are uniquely branded for Individual Carriers, Internet Service Providers, System Integrators and Value Added Resellers. HIPCOM specialises in flexible Open Cloud Communications that are backed by Service Level Guarantees and ISO27001 approved.

  3. Transforming Telecoms... Overview Hosted IP Communications

  4. Traditional Service Market Transition to Unified Cloud Communications AutoAttendant SIPTrunking Essential Applications Overlay Applications VideoCalling MobileOffice CloudTelephony CallRecording Service Delivery Platform Business Lines CallCentre CRMConnect Transition to IP Feature Line PBX ReceptionConsole BusinessToolbar Wireless Mobile UnifiedMessaging DisasterRecovery Video

  5. Group Features Extensive Features • Call Capacity Management • Configurable feature Access Codes • Account and Authorisation Codes • Call Park • Call Pickup • Calling Plan - Incoming • Calling Plan - Outgoing • Device Inventory Report • Enhanced Outgoing Calling Plan • Hunt Group • Hunt Group Plus* • Intercept Group • LDAP Integration • Music on Hold • Series Completion • Voice Messaging Group Line Features Applications • Alternate Numbers • Automatic Hold/Retrieve • Barge-In Exempt • Call Forward - Selective • Call Notify • Calling Line ID Override • Find-Me Follow-Me • Directed Call Pickup • Priority Alert • Distinctive Ringing • Push To Talk • Remote Office • Selective Call Acceptance • Selective Call Rejection • Sequential Ringing • Simultaneous Ringing • Speed Dial 100 • Speed Dial 8 • Three-Way Calling • Voice Messaging User • Voice Portal Calling • Anonymous Call Rejection • Authentication • Automatic Call back • Basic Call Logs • Call Forward - Always • Call Forward - Busy • Call Forward - No Answer • Call Return • Call Transfer • Call Waiting • Calling Line ID Delivery - Blocking • Calling Line ID Delivery - External • Calling Line ID Delivery - Internal • Calling Name Retrieval • Client Call Control • Do Not Disturb • Flash Call Hold • Flash Three-Way Call • Flash Call Transfer • Intercept User • Last Number Redial • Auto Attendant • Call Centre ACD • Call Centre ACD Plus* • Reception Console • Shared Call Appearance • Business Assistant • Busy Lamp Field • Voice VPN • Call Recording • CRM Integration • Mobile Extension • iPad Apps • iPhone Apps • Android Apps Regulatory • Call Trace • Malicious Call Trace • Lawful Intercept • IP Addressing Call Detail • Emergency Services For a full feature list please see “Feature Overview”

  6. Productivity Application Unified Applications increase user productivity Softphone Voice/Video Soft Client Tool Bar Personal Tool Bar Plug-In for Outlook Internet Explorer Firefox CRM Connect 14 CRM Integrations Receptionist PC Receptionist Console Mobile Extension Mobile PBX Extension iPhone, iPad, Android

  7. Transforming Telecoms... Service Delivery Hosted IP Communications

  8. Service Offering Provider Information Management Access Billing Rate Codes Number Manager PSTN Routing Profile Local Number Portability Service Offering Service Resource Feature Packs Optional Add-Ons Selection Sets Device CPE Offerings Workflow Email Notifications CPE Fulfilment Notification Site Surveys Success and Failures Branding and Localisation Language Time Zone Portal URLs Welcome Email Templates Customer Support Information HIPCOM Service Offering } OSS/BSS Service Delivery Platform

  9. Service Intelligence OSS/BSS Service Delivery Billing Intelligent PSTN Routing Service Reach Connectivity PSTN Services Feature Rich Carrier Class NGN Voice Platform Transforming Telecoms... { PSTN SBC SBC Service Order Location Services Location Services Application Services Application Services Portal Media Services Media Services Bulk Import QoE API SBC SBC Public/Hybrid/Private Cloud CPE Interoperability

  10. Service Delivery Platform Service Order 1 Welcome Emails End User Portals 6 Service Application Orchestration 2 OSS/BSS Service Delivery Platform Emergency Services CPE Fulfilment 5 3 Business Support Systems 4

  11. Portal Structure Service Provisioning Application - SPA Dedicated portal for Partner access only. Used for the provision of customers and the activation of services Business Portal White Label White label portal used by end users to manage business voice services, feature sets and administer adds, moves and changes. www.yourwebsite.com Service Assurance Partner ‘real-time’ Quality-of-Experience portal. Used to troubleshoot device, network or service issues. Optional Bolt-On HIPCOM Support Direct partner access to HIPCOM technical assistance centre. Telephone support, Trouble tickets, Knowledge-base, Quick start guides and Service notifications.

  12. Service Assurance Hosted IP Communications

  13. Quality of Experience More than a simple network monitoring tool ! Provides an end-to-end view of Network, Application and Device performance • Real-Time Monitoring • SIP Registration Viewer • User Calls Viewer • Audio Quality • Link Quality • SIP Ladder diagrams • PDF Reports • Regulatory Services • SIP End-toEnd Performance Metrics

  14. Fraud Detection and Prevention To be launched • Stops Fraud as it happens (near) real-time • Near real-time - its only a matter of seconds to detect fraud once criteria met • Self-Learning, no need to configure any patterns of any users - Behavioral Analysis • Fully Agnostic of the kind of attack • Calls are Auto-blocked by using API into HIPCOM Service Delivery Platform • Rules and Scores are based on Minutes, Parallel Calls, Destination, Source IP, SIP Messages • New rules can be added dynamically - See it like Anti Virus Updates

  15. Transforming Telecoms... Summary Hosted IP Communications

  16. Connected Business Solutions Self Serve Portal Voice Video Applications ISO27001 White Label API Friendly Private Cloud Public Cloud Connected Business Solutions SIP Trunking Video Solutions Connected Web Solutions Mobility Solutions Cloud Telephony

  17. Unified Cloud Communications Your Portal Your PSTN Provider CarrierConnect Voice Video Applications Bulk Portal API White Label ISO27001 PrivateCloud PublicCloud BusinessToolBar CallRecording MobileOffice ReceptionConsole CRMConnect

  18. Service Oriented Architecture Service Assurance Workflow Management Service Applications Service Activation Hosted Telephony SIP Trunking Auto Attendant Call Recording Productivity Applications Unified Messaging Mobility Video Scalability Reliability PSTN Connectivity Call Routing Hardware Fulfillment Regulatory Billing Applications Delivery Private Cloud Hybrid Cloud Public Cloud Access Ethernet EFM IP Transit MPLS VPLS SDSL WWW ADSL Interoperability

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