Advising Struggling Students September 13, 2012

1. Advising Struggling Students September 13, 2012

2. Presenters Jennifer D. Van Norman Director of Student Case Management Erin Pitts Collegiate Success Coach Robert White Assistant Director of Advising at INTO

3. Session Overview • Philosophy • Advising and Academic Struggles • Personal Struggles • Student Consultation Team • Case Management • University Policies • Questions & Answers

4. CSU’s Philosophy • Early identification and intervention helps everyone • Multiple reporting mechanisms are important – Advisers are often the first to hear of or notice student struggles • Multiple resources can provide effective interventions – You don’t have to be the expert in everything, you can refer a student to multiple resources • Safety & Success are the primary focus

5. CSU’s Philosophy Model of Strategy Identification --- Prevention --- Post Incident

6. Advising and Academic Struggles Identification • Early Grade Feedback • Precipitous Change in GPA • Referral Prevention • U-TURN • Proactive Outreach • Project Success • PEAK • RAM Reconnect Post Incident • Repeat Delete • Retroactive Withdrawal

7. Advising and Academic Struggles Post Incident Incomplete Policy http://registrar.colostate.edu/faculty-incomplete-grades Academic Dismissal Appeal https://secure.casa.colostate.edu/application/ssc/appeals/ Retroactive Withdrawal Appeal refer student to CASA Registration Appeal (audit, pass/fail, late withdrawal) registrar.colostate.edu/Data/Sites/1/pdf/Registration-Appeal-Checklist.pdf Grade Change Appeal http://www.conflictresolution.colostate.edu/grade-appeals Planned Leave Policy Coming Fall 2013

8. Who is a Struggling Student? • Student is argumentative, belligerent, inappropriate • Student reports health or mental health concerns that interfere with daily life • Another co-worker/ student/staff/family member reports strange or out of character behavior • Student reports thoughts or behaviors of harming self or others • Student has uncharacteristically stopped attending class/work • Student turns in written or online work/emails/social network posting that is disturbing • Student communicates in a bizarre fashion (email, voice mail, in person) • Any behavior that you find disturbing or alarming

9. Working with Struggling Students Mental Health First Aid Action Plan

10. Personal Struggles What is a “Case Manager”? Core functions • Works with students in “crisis” • Hospital Liaison • Connect students to campus resources • Coordinate transitions to/from CSU • Assist students and families with internal procedures (withdrawal, appeals, etc.)

11. Struggling Student Person Identified by faculty, staff, student, co-worker, community or family member and contacts the Division of Student Affairs. Behavior of person IS perceived as a direct threat or disruptive to others Behavior of person is NOT perceived as a direct threat or disruptive to others • Student Consultation Team: • The team(s) recommend and initiate responses that provide for the well-being, safety, and respect of those involved and the CSU community as a whole. • Information Gathering/Referral from/to collateral agencies/programs on campus that may include: • Other faculty/staff/students • Resources for Disabled Students • Conflict Resolution and Student Conduct Services • Student Case Management • Women and Gender Advocacy Center • University Residence Life • CSU Police Department • Plan from recommendations of all involved that may include: • Conflict Resolution and Student Conduct Services • Ongoing case management • Parent/Guardian involvement • University Withdrawal • Mandatory Referral/Termination/Involuntary Withdrawal • Referral to campus or community resources • No action • Other

12. Student Consultation Team This committee is convened when an incident involving a student occurs that could potentially cause harm to the student, other students, staff, faculty or the community. The team recommends and initiates responses that provide for the well-being, safety, and respect of those involved. • Student Consultation Team: • Special Advisor for Support & Safety Assessment (Chair) • Dean of Students • Assistant Dean/Director of CRSCS • Director of Student Case Management • Public Relations • General Counsel Office • Director of Counseling Services • Director of Residence Life • Associate Director of WGAC • CSU Police Representative • Director EAP & Ombuds

13. Tell Someone! • If you are concerned about a student OR an employee, Tell Someone. • Signs that a student OR employee may need help • Written or verbal references to violence, suicide or death, or drawings of that nature • Thoughts, plans, means and intent related to suicide or homicide. • Looking for ways to kill oneself by seeking access to firearms, pills or other means • Making overt references to suicide or homicide • Unusual or changed pattern or interaction with others • Change in academic or job performance • Change in personal hygiene or dress • Excessive absences or tardiness to class or work • Repeated requests for special consideration, especially when this represents a change from previous behavior • Engaging in risky behavior or behavior that causes injury to themselves such as cutting • Strange or bizarre behavior indicating loss of contact with reality • Expressing feelings of hopelessness, helplessness or severe psychological pain • Noticeable change in behavior • Isolation from family or friends • Swollen or red eyes • Dramatic weight loss or gain • Depressed mood or low energy • Hyperactive or rapid speech or mood • Excessive anxiety • Disruptive or threatening behavior • Problems with peers or family members • Exaggerated emotional response that is obviously inappropriate to the situation • Abusing drugs or alcohol • http://safety.colostate.edu/tell-someone.aspx

14. University Policies & Strategies • Public Safety Team • Health and Safety Referral Form • http://safety.colostate.edu/forms/report-distressed-individual.aspx • Dedicated Phone Line (970) 491-1350 • Campus Safety and the Clery Act • Timely warning policy (what are you required to report) • http://police.colostate.edu/pages/timely-warning.aspx • Psychological Assessment and Student Withdrawal for Personal or Campus Safety • Recommendation from the Student Consultation • Team and approved by Vice President • http://policies.colostate.edu/PolicySearch.aspx?xGplID=ejwslrkXwng=

15. Questions & Answers