Bone Student Center Student Staff Training

1. Bone Student CenterStudent Staff Training Sunday, August 29, 2010

2. Welcome! There are between 175-200 student employees working for Bone! Today's training will focus on items that effect everyone’s job rather than details of anyone’s job.

3. Jim Carlson Executive Director Bone Student Center

4. Agenda • 10:30am – 11:00am Check-in/New Students – Ballroom • -Sign in, Name Tags, Agenda • 11:00am-11:30am Welcome/Intro – Jim Carlson • -Org Chart, History, Mission 11:30am-12:00pm Policies/Procedures- Michelle Paul & Paul Reynolds • 12:00-12:15pm Check-in returning students/break new students • 12:15pm-12:45 Lunch – all • 12:45pm-1:15pm Jim Carlson / Bone & Braden Master Planning • 1:15pm -1:45pm Icebreaker – Matt, Kevin, Aimee & Susan • 1:45pm-2:30pm Deputy Chief Aaron Woodruff, ISU PD • 2:30pm-3:00pm Customer Service- Susan Worrell -Johnny the Bagger- and skits • 3:00pm-3:15pm Group photos

5. BSC/BA Marketing -Coordinator – Susan Whitsitt -Grad Assistant – Nija Givens Office Manager - Shirley McCauley Executive Director Jim Carlson Infocentre Business Partners -Barnes & Noble -ISU Credit union -Pip Printing Associate Director Michelle S. Paul Associate Director Z. Paul Reynolds Grad Assistant -Renee Sinow University Partners -Techzone -Dean of Students -Redbird Card Office -Campus Dining Services Scheduling and Event Services -Coordinator – Jennifer Booher -Event Specialist – Mary Bahan -Event Specialist – Kelli VandeSchraaf Guest Services Campus Signage Solutions -Manager – Mark Ballentine Business Office -Business Mgr – Melody Palm -Account Tech III – Maureen Leisner -Account Tech III– Mary Weber -Account Tech III – Susan Worrell -Account Tech II – Patty Martinez Lobby Shop Manager-Susan Worrell -Lobby Shop Grad Asst– Kevin Kelly Bowling and Billiards Center -BBC Mgr – Rick Holmes -Pinsetter Mechanic – Paul Curry -Account Tech I– Mary Witham Production Services -Tech Director – Chuck Fudge -Asst. Tech Director – Shawn Malott -Asst. Tech Director – Eric Ballard -Asst. Tech Director – Nathan Menken Facilities -Facilities Mgr - Pat O’Connell -Bldg Mech Foreman - Bud Smith Building Service Workers (Housekeeping) Box Office -Box Office Manager – Amy Johnson -Ticket Sales Specialist – Amanda Schlehuber Operations -Supv/Univ Union Operation– Jean Darnall -Supv/Univ Union Operation – Brett Charlett

6. Student Employee Task Force • Matt Wyffels • Aimee Rankovich • Kevin Kelly • Michelle S. Paul • Z Paul Reynolds Chuck Fudge • Nija Givens • Rick Holmes • Brad Owens • Pat O’Connell • Kelli VandeSchraaf • Amanda Schlehuber • Katie Mueller • Allie Reutiman • Shirley McCauley • Susan Worrell • Mark Ballentine

7. The Union/Auditorium opened in 1973 and known as the U/A It was initially name the Union/Auditorium UA Bowling and Billiard Center opened in 1972 in a separate facility known as the BBC The U/A was renamed Bone Student Center/Braden Auditorium in 1982 History of the Bone Student Center

8. History – Cont. Bone and Braden were former University President’s who were passionately involved in the building of the U/A. The buildings were renamed in honor of their passion. A new BBC manager arrived in 1984 named Jim Carlson The Brown Ballroom was named for a donor honoring a former faculty member and his family, the Browns. Enough for now!

9. Bone Student Center provides quality facilities and services, primarily to students which create formal and informal learning situations. Bone contributes to the public service mission of the University by actively promoting and coordinating functions which encourage public interaction with the University community. Mission of the Bone Student Center

10. Jim’s Four Themes Take care of our customers! Take care of our staff and each other! Create an organization not dependent on any single individual! One Bone!

11. One Final Thought Have fun while you are here!!!!!!!

12. You should know… • About ACUI • Overview • Conference • I-LEAD • Rec Tournament • Role of the College Union www.acui.org

13. You should know… • Learning Outcomes • Purpose • Theorist • Review Vectors of Development • Pre Test • Post Test

14. You should know… • General Expectations • Always “be at work” when at work! • “Initiative and Self-Direction Should be Your Middle Name When You Come to Work!” • Apply the Golden Rule! • ONEBone! • Uniform-Body AND Attitude! • Communicate (frequently) • Honesty

15. You should know… • Schedule and Timeliness • Attendance and Punctuality • WhenToWork – www.whentowork.com • Shift Substitutions • Requesting Time Off • Use of Cellular Phones at Work • Breaks • TimePro • Paycheck Pick-up (DIRECT DEPOSIT!!) • Overtime

16. Dress and Appearance Appropriate Attire: • Tops • Only provided shirts are allowed; Bird shirts on Friday • Bottoms • Docker-type slacks, jeans that are clean and neat in appearance • Wearing the Uniform • pants worn at waist level • business appropriate size & fit for tops and bottoms • Grooming • hair should be neat, clean & trimmed • good personal hygiene • Black-Out Days (dress up days)

17. Dress and Appearance Continued Prohibited Items: • Shoes • flip flops, casual sandals (including shower shoes), Crocs, swim shoes • Bottoms • no bottoms with rips, tears, holes or frayed bottoms. • no wrinkled or soiled clothing • no shorts or skirts shorter than your finger tips (shorts only in summer) • no athletic or sleepwear (loungewear) attire • Headwear • no headwear working indoors (with religious exemptions) • Grooming • no extreme facial piercing • no headphones • no extreme/heavy fragrances

18. Sundry Items • Eating and Smoking • Keys and Security • Radio Use • Computer Use Ethics • Sexual Harassment • Drug and Alcohol Free Workplace

19. Performance Philosophy • Evaluations • End of Fall • End of Spring • Recognition and Correction • Hits • Misses • Correction Notice • Employee Appreciation and Recognition

20. Communications • VPSA Email Account • Owa.ilstu.edu – check when away from office

21. Lunch & Quick Break

22. Icebreaker!! • Susan Worrell, Business Office • Matt Wyfells & Aimee Rankovich, • Operations Student Managers • Kevin Kelly, Graduate Assistant

23. Bone Student Center Employee Safety Aaron Woodruff Illinois State University Police Department

24. DISCLAIMER: • The information and events that take place during this presentation are for training purposes only.

25. Rule #1 Know and follow the bsc protocols

26. 438-8631

27. 9-1-1

28. How do I call the police? • Many people hesitate to call the police out of fear of getting involved, or of being identified, or even of fear of sounding silly or over-suspicious. • We need and want your help in preventing crime. • Call anytime a crime is occurring, has occurred, or may occur. When in doubt, call!

29. How do I call the police? Remain calm and state the problem • Give your name and phone number; • If using a cell phone, state the city (or building) you are calling from*; • State the location of the incident;

30. How do I call the police? • Give a complete description of the person(s)/vehicle(s) involved; • Give the direction the suspect(s) or vehicle(s) are travelling. • Stay on the line until told to hang up.

31. There are over 75 emergency phones located throughout campus (not including elevator phones). Emergency Blue Lights

32. What is the biggest contributor to crime on campus?

33. Common Criminal Offenses: • Theft • Burglary • Criminal Damage • Criminal Defacement • Disorderly Conduct • Battery • Assault • Sexual Assault • Criminal Trespass • Arson

34. Workplace Tips • When leaving your office or other secure areas, lock the doors even if you will be gone for "just a minute”. • Never leave your purse, wallet, or valuables exposed; store them out of sight, preferably in a locked drawer. • Check the identity of any strangers who are in your office or other non-public areas. If anyone makes you uncomfortable, call the police department immediately.

35. Workplace Tips • Report any broken or flickering lights, dimly lit corridors, broken windows, and doors that don’t lock properly to Facilities Management for repairs. • If you notice signs of potential violence in a fellow employee, report this to the appropriate person. Immediately report any incidents of sexual harassment.

36. Dealing with potentially violent people • Be an empathetic listener: encourage the person to talk and listen patiently. • Focus your attention on the other person to let them know you are interested in what they have to say.

37. Dealing with potentially violent people Acknowledge the person’s feelings. Indicate that you can see he or she is upset.  Ask for small, specific favors such as asking the other person to move to a quieter area. • Be reassuring and point out choices. Break big problems into smaller, more manageable problems.

38. Dealing with potentially violent people Accept criticism in a positive way. When a complaint might be true, use statements like, “You’re probably right” or “It was my fault.” If the criticism seems unwarranted, ask clarifying questions. • Ask for his recommendations. Repeat back to him what you feel he is requesting of you.

39. What can you do when a critical incident occurs?

40. Walking Around Campus: • If you haven’t already, familiarize yourself with all parts of campus in case you find yourself in unfamiliar places. • Plan the safest route to your destination; choose well-lighted, busy pathways and streets. • Know where the emergency call boxes are located on campus and learn how to use them.

41. Walking Around Campus: • Travel in groups and avoid going out alone at night. Create a buddy system when leaving at night with your coworkers, or use ISU Students on Patrol (STOP). • Tell a friend or roommate where you are going and what time you expect to return. • If you are being followed, change direction, note the description of the person following you, and call the police.

42. Walking Around Campus: • Do not wear headphones/earphones for an IPod, MP3 player, etc. • Avoid talking on your cell phone, it can distract you from your surroundings. • STAY AWARE!

43. Walking Around Campus: • Walk near the curb and avoid shrubbery or other places of potential concealment. • Carry your purse close to your body and keep a firm grip on it; carry your wallet in an inside coat pocket or your front pants pocket. • Keep your keys separate from your purse or backpack. • Walk with a confident stride; keep your head up and look around.

44. If you are attacked… • Go with you instincts, but be realistic about your ability to fight off someone; your instinct may be to run, scream, kick, hit or bite. • If a weapon is displayed, don’t resist. Give up your property and save your life. • Do what you are told and don’t make any sudden moves. • Try to remember as many details as possible and alert the police as soon as possible.

45. If you are attacked… • Your goal should be to escape safely and survive; cooperate if you think that resisting may lead to further harm. • Remember every situation is different; you are the only one who can decide the appropriate course of action. • Constantly play the “what if” game to think about what you would do in a particular threatening situation. This will help prepare you to respond instinctively when a threat is encountered.

46. Additional Information: Illinois State University Police Department http://www.police.ilstu.edu Click on the “EMERGENCY” link for emergency response plans Campus Box 9240Normal, IL 61790-9240(309) 438-8631

48. ISU Student Counseling Services • Room 320, Student Services Building • 438-3655 • http://www.counseling.ilstu.edu/ • Check website in Faculty/Staff section for signs of distress in students

49. Path Crisis Center • Available 24 hours a day, 365 days a year • (309) 827-4005 • (800) 570-7284 • http://pathcrisis.org/

50. Recommended Reading: • de Becker, G. 1997. The Gift of Fear: Survival Signals That Protect Us. Boston: Little, Brown, & Company.