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Creating Our Culture of Health at American Express

April 7 2010. Creating Our Culture of Health at American Express. Overview. A leading global payments, network and travel company established in 1850 Operate in over 130 countries around the globe Approximately 50,000 employees worldwide A Fortune 100 company

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Creating Our Culture of Health at American Express

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  1. April 7 2010 Creating Our Culture of Health at American Express

  2. Overview A leading global payments, network and travel company established in 1850 Operate in over 130 countries around the globe Approximately 50,000 employees worldwide A Fortune 100 company Recognized as an “Employer of Choice” by several publications worldwide Self insured, high deductible health plans for all employees

  3. Industries World’s largest card issuer Premier Travel and Expense Management World Leader in Travelers Checks and Prepaid Products International Bank

  4. Mission and Goals Healthy Living is about making better health a way of life at American Express. Through a shared commitment to wellness, together we can become a stronger and healthier community. Program Goals To promote health awareness, influence positive behavior change, improve productivity, enhance employee engagement and reduce health care expenditures.

  5. Objectives • Optimize utilization of existing programs and resources • Focus on prevention and intervene earlier to avoid more serious illnesses • Increase vendor awareness of other benefits to maximize inter-vendor referrals • Proactively refer individuals to higher quality providers and facilities • Identify and address underlying mental health or substance abuse issues that complicate medical treatment • Better engage employees (and family members) through an employee-centric operations flow • Measure through implementation of metrics for ongoing performance monitoring and improvement

  6. Support Across Our Organization • Senior Leadership – Chairman Ken Chenault • People Leaders • Human Resources • Health Advocacy Board (business Leaders) • Wellness Committees – across all large locations and many mid-size • Dedicated full-time Wellness staff • Healthy Living Wellness Centers • Healthy Living Activity Centers • Healthy Living Cafés • Vendor Partners

  7. Wellness Program Program re-branded and launched in 2009 Comprehensive, integrated model • Health Screenings • Health Assessment • Telephonic Health Coaching • Condition Management • Wellness Centers (Occupational health) • Activity Centers (Health Coaches, Registered Dieticians, fitness staff)

  8. Employee Healthy Rewards = up to $150

  9. Spouse/Partner Healthy Rewards = up to $100

  10. Free Preventive Prescription Drugs and Vitamins

  11. Communications • Simplify and sustain messaging • Keep the momentum • Leverage marketing approach • Utilize various methods of media • Engage employees and their families • Feature real healthy stories and goals from employees • Tie to blue box values • Encourage the sharing of stories • Create competition • Report results

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