How will this benefit your organisation? More problems will be solved!

1. Practical Problem Solving (‘SPOT’) Email: info@RNConsulting.co.uk Tel : 01923 69 72 69 Create a Continuous Improvement culture by equipping all staff to correctly identify and solve problems • Who should attend? • This course is open to anybody but is particularly useful for: • Front line workers and supervisors within an organisation which is striving to drive a culture of improvement. • Managers and Directors looking to lead by example towards an objective of relentless elimination of inefficiencies and waste. • Our SPOT training (Specific Problem Obstacle Tool): • This 1-day course introduces common process improvement techniques packaged together to form a structured system which guides users through the stages of practical problem solving. • During the day participants explore and practice the use of the techniques both as stand-alone improvement tools and as a system to solve problems. At the end of the day, participants will be issued with supporting reference material and work packs and will be armed with the necessary skills to address all sorts of problems facing them back at the workplace. Topics Covered: Problem definition and measurement Process Mapping and analysis Root Cause Analysis tools Solution Generation Improvement planning and implementation Improvement review and closure Our Back to Basics programme Born over 20 years ago out of Renault and Nissan’s journey towards a Global Lean Enterprise, Renault-Nissan Consulting is a world leader in the provision of business improvement solutions both within our parent organisations and to over 300 external clients worldwide. The options available to organisations wanting to achieve ‘business improvement’ are growing evermore diverse and complex, but one thing is consistent among all top-performing teams – they get the basics right. Our Back to Basics training programme was launched in 2013 and provides participants with the knowledge to do just that. • How will this benefit your organisation? • More problems will be solved! • Fewer escalations of issues to managers as people gain confidence to address problems at the point of occurrence • Less time will be wasted dealing with the symptoms of problems as oppose to eliminating the causes • Staff frustration will reduce as belief builds that “problems can be solved” • Fast positive impact on your business • and/or your processes that generates results, belief and momentum for your Continuous Improvement or Lean Transformation programme

2. Root Cause and Risk Analysis methods Email: info@RNConsulting.co.uk Tel : 01923 69 72 69 Improve efficiency by targeting effort on the things that matter • Who should attend? • This course is open to anybody but is particularly useful for. • Front line workers and supervisors targeted with refining process quality and eliminating causes of problems • Managers and Directors looking to lead an organisation through quality improvements • Our Root Cause and Risk Analysis training: • This 1-day course covers in detail root cause and risk analysis techniques showing how to drill into often complex business issues and scenarios in order to: • Efficiently achieve the biggest impact when addressing problems, and • Effectively identify and control risk associated with new or existing business processes • During the day participants deeply explore and practice the use of the techniques using a combination of real-life and simulated examples. At the end of the day, participants will be issued with supporting reference material and will be equipped to apply the learning to benefit of their organisation. Topics Covered: Pareto Analysis Cause and Effect RelationshipAnalysis Fishbone Diagrams 5 Whys Failure Mode and Effects Analysis Our Back to Basics programme Born over 20 years ago out of Renault and Nissan’s journey towards a Global Lean Enterprise, Renault-Nissan Consulting is a world leader in the provision of business improvement solutions both within our parent organisations and to over 300 external clients worldwide. The options available to organisations wanting to achieve ‘business improvement’ are growing evermore diverse and complex, but one thing is consistent among all top-performing teams – they get the basics right. Our Back to Basics training programme was launched in 2013 and provides participants with the knowledge to do just that. • How will this benefit your organisation? • Less time will be wasted dealing with the symptoms of problems as oppose to eliminating the causes • Risks associated with current or planned business processes will be understood and addressed before things go wrong • The number of errors or defects currently occurring will reduce

3. 5S & Visual Management Email: info@RNConsulting.co.uk Tel : 01923 69 72 69 Achieve great workplace organisation and management • Who should attend? • This course is open to anybody but is particularly useful for. • Front line workers and supervisors looking to reduce the amount of time they waste • Managers and Directors looking to achieve efficiency improvements by engaging the workforce • Our 5S and Visual Management training: • This 1-day course covers in detail techniques deployed in leading Lean organisations to ensure that: • The workplace is organised for optimal efficient operations, and • Everybody affected knows what is going on regarding daily operations, and • Obstacles preventing efficient operations are visible and remedies are in place. • During the day participants deeply explore and practice the use of the techniques using a combination of real-life and simulated examples. At the end of the day, participants will be issued with supporting reference material and will be equipped to apply the learning to benefit of their organisation. Topics Covered: 5S Work Area Organisation Key Performance Indicators Information Centres Concern & Countermeasure Lean Team Meetings Our Back to Basics programme Born over 20 years ago out of Renault and Nissan’s journey towards a Global Lean Enterprise, Renault-Nissan Consulting is a world leader in the provision of business improvement solutions both within our parent organisations and to over 300 external clients worldwide. The options available to organisations wanting to achieve ‘business improvement’ are growing evermore diverse and complex, but one thing is consistent among all top-performing teams – they get the basics right. Our Back to Basics training programme was launched in 2013 and provides participants with the knowledge to do just that. • How will this benefit your organisation? • Less time will be wasted ‘working around’ problems created by poor workplace organisation • Teams will be more aware of operational objectives and will be pulling in the same direction towards achieving these • Daily obstacles will be reduced leading to operational efficiency improvements