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The World is Flat A brief history of the 21 st century Thomas Friedman. How it will affect Computer Science Dr. Ranette Halverson. Chapter 1 – While I Was Sleeping. Author’s Trip to India Bangalore – India’s Silicon Valley Goldman Sachs -- IBM Hewlett Packard -- Microsoft
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The World is FlatA brief history of the 21st centuryThomas Friedman How it will affect Computer Science Dr. Ranette Halverson
Chapter 1 – While I Was Sleeping Author’s Trip to India • Bangalore – India’s Silicon Valley • Goldman Sachs -- IBM • Hewlett Packard -- Microsoft • Texas Instruments -- Cisco • GE • Infosys outside Bangalore • Landscaping, putting green, pool, health club, restaurants
The World is Flat i.e. The Playing Field is Leveled How? Why? What Happened? • Outsourcing • Investments in technology • Broadband connectivity • Explosion of HW & SW (cheap)
Globalization 1.0 • 1492 – 1800 • World: Large to Medium • Driving Force: Muscle (Countries) • Power & how it could be deployed • By moving out, dew the world together • Global integration: trade, collaboration
Globalization 2.0 • 1800 – 2000 • World: Medium to Small • Driving Force: Multinational Co. • Markets & Labor • Drop in transportation costs (RR), then drop in communication costs (telegraph to PC & WWW) • Global economy
Globalization 3.0 • 2000 – Present • World: Small to Tiny (& Flat) • Driving Force: Empowering Individuals • Collaboration & Competition • Flat-World Platform = PC + Fiber + Workflow SW • Non-western inclusion
Accounting – Tax Preparation • MphasiS • 2005 – 400,000 returns outsourced to India • Security • Creativity • Face-to-Face
Radiology - MD • Reading of CAT & MRI • Nighthawks • Work from home • WF doctor works for San Antonio hospital • Australia, India • Day there when night here
Journalism • Reuters • Leader in world news • Bangalore, India • Flash Headlines from news releases • US reporters • Analysis • Cut staff by 1/4 • 1/5 Cost
Call Centers • 24/7 Customer • 2500 in Bangalore • Dell, IBM, MS, Airlines • 245,000 in India • Prestige, Training & Education • Jobs lost or Jobs not wanted? • Use U.S. Products • Computers, SW, Air conditioning • Bottled water, soft drinks, etc. • More disposable income in India
Remote Personal Assistant • Brickwork (div. of B2K Co.) • $1500 to $2000 month • Typically work during our night • What do they do? • Research --Presentations • Reports • Clients: Health Care Consultants, Investment Banks, Financial Services
Dalian, Bangalore of China • Outsourced from Japan & other Asian operations • Data entry of handwritten Japanese • CAD – architects • GE, MS, Dell, SAP, HP, Sony, Accenture
Jet Blue Airlines • Home Sourcing • 100% of phone reservations • 400 women (mostly) in Salt Lake City • 30 hour weeks at home • 1 day a month in office for training • 30% more productive than similar on-site reservation facilities
U.S. Army • Predator drones • Unmanned spy planes • Flying over Iraq • Flown by soldier in Las Vegas, Nevada
McDonalds(yes, the hamburger place) • Missouri, Minnesota, Massachusetts • Call center in Colorado Springs, Co. • Pay operators more but costs down 10% • Cut errors by 1/2 • Service time down by 30 seconds • Next step: “phones” at tables which go to the call center • Headquarters doing a trial
E-Tutoring • From India • $15 to $20 per hour • Use cameras, microphones, digital pencils, scanners
What does this mean? • 10 Flatteners • Level Playing Field • All have to do with the computer
Ten Forces that Flattened the World • 11/9/89 • 8/9/95* • Work Flow Software* • Uploading* • Outsourcing* • Offshoring* • Supply-chaining* • Insourcing • In-forming* • The Steroids
How has the computer changed the world as you know it??? • Cell Phones • Music Downloads • Online Courses • YouTube • Face Book – My Space • Online Shopping
Still changing…… • eHarmony.com • Wikipedia • Ebay • Travelocity.com • Email • Instant messenger • Text Messaging
What are YOUR Plans??? • Where will you work? • What will you do? • Who will you work with? ALL of this is changing as we speak! Much of the change is due to the computer and the related technology!
How is the world economy and job market changing? • Today we will discuss WHAT is happening. Actually what has already happened! • Not why it happened! • Not is it good or bad! • That is for you to decide!!
Outsourcing • 1800’s – Conestoga Wagon Covers • Today • Manufacturing • Cars, Clothes, • Help desks & Call Centers • Programming • Outsourcing will not be the end of civilization as we know it!!
Are all the jobs leaving the US? • This is a serious question. • But the answer might be no!
True Change is Occurring!!! • How do we manage it? • Who regulates it? • Who taxes it? • A significant change is occurring in ALL aspects of our world and at SUPER speed!
What’s Next?? • What will be the next BIG change?? • I don’t know! • I know you better be comfortable with computers and technology!!