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Tillsonburg IT Support Report from the Oxford County IS Team

Tillsonburg IT Support Report from the Oxford County IS Team. Tillsonburg Town Council April 22, 2013. Outline. Oxford County IS Team Service/support provided Observations Next steps Questions. Oxford County IS Team. Current Oxford County IS Support Staff Network Administrator

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Tillsonburg IT Support Report from the Oxford County IS Team

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  1. Tillsonburg IT SupportReport from the Oxford County IS Team Tillsonburg Town Council April 22, 2013

  2. Outline Oxford County IS Team Service/support provided Observations Next steps Questions

  3. Oxford County IS Team • Current Oxford County IS Support Staff • Network Administrator • Help Desk Coordinator • Database Analyst • Network Support Technician (x7)

  4. Services and support provided • Hardware - Desktop computers, printers, switches • Servers • Back-up systems • Wide Area support – Internet, remote locations, DSL, Fibre • Wireless network support • Software support and licensing

  5. Services and support provided • October 2012 - Present • two staff members on-site • Network Administrator • Network Technician • assured network was secure by changing all passwords on network servers and network devices • considered normal operating procedure when a senior IT staff member leaves an organization

  6. Services and support provided • October 2012 – Present • 6 Information Systems (IS) staff members support day-to-day needs as required • Staff dispatched depending on expertise required • IS staff receive support requests using the ACR system

  7. Observations • Server hardware running frontline business applications • majority of Dell servers are between four and ten years old • warranty expired on the majority of servers – parts may not be readily available • constantly running out of disk space

  8. Observations • Server operating systems • Windows 2000 (end of life - no support) • Windows 2003 • Windows 2008

  9. Observations • Dell EqualLogic Virtual Network Storage device • plugged into the power and running - not attached or configured for the network • almost three years old – out of warranty

  10. Observations • Applications running on “Desktop” hardware and operating systems • Tape backup hardware • > 48 hours to do a full back up • hardware is 8 + years old

  11. Observations • Wireless network replaced with a new system • old system - pass phrase shared among all staff – vulnerable to outside access • new system uses Windows authentication - proves user is a Town employee and computer equipment is a registered Town asset

  12. Observations • Rapid Fibre Project • re-located from co-location in the Town server room with connections bridged to the inside network

  13. Observations • Microsoft licensing • some software purchased with systems • no software assurance (SA) on Office products found to date • server operating systems do not have software assurance • SA authorizes continued use of installed software on servers and workstations by paying a percentage of the original cost yearly

  14. Next steps • Shared Services Agreement • cost recovery • full-time technical support • other levels of expertise on as-need basis • 1 year contract

  15. Questions?

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