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January 10, 2010

Commonwealth of Massachusetts Statewide IT Consolidation Program P hase 3e – Review/Phase 3F Workplan Review Period: 12/31/2011. January 10, 2010. IT Consolidation Initiative Accomplishment Highlights-3E. EOPSS rolled out its unified Helpdesk model

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January 10, 2010

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  1. Commonwealth of Massachusetts Statewide IT Consolidation ProgramPhase 3e – Review/Phase 3F WorkplanReview Period: 12/31/2011 January 10, 2010

  2. IT Consolidation InitiativeAccomplishment Highlights-3E • EOPSS rolled out its unified Helpdesk model • EOHHS established Helpdesk & DT advisory councils; executed waiver applications & decommissioned non-compliant websites; & defined its Application service delivery model • DOT enhanced its Helpdesk tracking system----Track IT • COMiT Took Flight!!!! • Commonwealth-wide Service Excellence Committee defined its Roadmap • VoIP project reached the 10,000 handset milestone! 120+ data sites • MassMail A&R Infrastructure task order approved and hardware p.o. issued • Wave 1 Data Center migration 25% complete/Wave2 initiated –ANF/OSD • SDC initiated Day1 IT requirements process • Governance processes maturing –Benefits tracking and Joint Board Sessions • Finance chargeback billing initiated in Secretariats ; steady state for FY’12 • LearnIT! internally designed and delivered PM training • Consolidation Success Story Video promoted awareness and recognition

  3. Focus of Phase 3f Workplan “Drive Continuous Progress”

  4. IT Consolidation Focus Areas for Phase 3f Milestones • Set interim milestones that drive Helpdesk & Desktop consolidation completion • Assess effectiveness of new Wave 1 Intake Process with specific monthly milestone measurements • Align Mail Infrastructure work streams with Project Plan; target functionality build and pilot completion in phase 3f • Segregate milestones for SDC construction and technology • Operationalize ITSEC Roadmap for Service Excellence • Set goals for centralization of Web IA teams where ready; all Secretariats prepare for retooled Mass.Gov implementation April-June • Progress from Application governance to selected application consolidation • Determine roadmap for FY’12 Finance funding/chargeback model • Deliver LearnIT! curriculum and evaluate alternative delivery models for FY’12 • Execute Communications plan – for targeted initiatives & Program messaging

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