How do chatbots bring value to your Business?

2. What is a Chatbots • They are computing programs that interact with the help of text and audio. Artificial intelligence is their way to mimic human-like via using NLP (Natural Language Processing). They also use other techniques such as machine learning, deep learning etc. • In the case of eCommerce, they play a crucial role in interacting with customers when there is no one to welcome your visitors to your website, and other platforms. But if you are still thinking that the person you are chatting with in popup windows is human, then you might need to know more about chatbots.

3. How do Chatbots Work • The chatbots are programmed in two ways, by making them capable of specific commands and other than that powered by with AI. Both of the ways go-on with numerous conversions of real people. • In the first case, you might have noticed that when you had some uncertain convo with a chatbot, it may either not respond, repeat the answer or provide a not so convincing answer. • But on the other side, the bots programmed by AI are much smarter, as they are programmed to process by languages and semantics. The voice assistance apps are great examples of it, such as Amazon’s Alexa and Apple’s Siri.

5. How can Chatbotadd value to your business? • Chatbots have a lot of potential but they are still in a nascent stage. Organizations are yet to explore the full potential of chatbots. This may be because of limited UI data and high development pricing. But still, it can add a lot to eCommerce, where the availability of high traffic makes it a useful need. • In this fast-growing era of technology, chatbots are the high-tech medium between you and your customers. They are helping your business to manage relationships with customers, plus they are data collectors too. Toknow more about CRM (Customer relationship management) stay connected with Atocloud.

6. Advantage of Chatbots for Your Business • Convenience: The convenience that a messenger integrated chatbot can provide, is simply unbeatable. It is fast and easy to use at the same time, all that the customer has to do is use the very same messaging service that they use every day. • Minimise manpower-The best example of it is, the big brands like Pizza hut and Mastercards, who have dedicated bots working all day long. These bots answer all the queries from customers including taking orders, all this without dropping a sweat.

7. Speed- They are extremely fast when it comes to providing replies. They cut the time that gets wasted between reporting the queries. Instead of that, chatbots are instantaneous and always accurate. • Cost-friendly- In place of chatting manually, with customers, chatting with the help of bot, is undoubted, a much better deal in case of money. • Improve customer service- It can be a priceless change in case of customer service. Chatbots give fast, accurate, and a better response to queries. • Help in capturing the lost customers- It can help you to improve your conversion rate. In case some customers left their items in a shopping cart or stuck in the middle of a customer journey, you can send them a reminder. Facebook messenger or any other chat app can help you to drive back to them.

8. Contact Follow Us On Contact@atocloud.com 0129-4032277 +91 9953170767