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IT Services

IT Services. All IT Staff Conference 3-12-14. Introduction. Why would anybody talk about such a simple concept ? Why would anybody listen ? Because it might not be as simple as we think!. Key Questions. What is a service catalog ? What is a service ? What is a service manager ?

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IT Services

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  1. IT Services All IT Staff Conference 3-12-14

  2. Introduction • Why would anybody talk about such a simple concept? • Why would anybody listen? • Because it might not be as simple as we think!

  3. Key Questions • What is a service catalog? • What is a service? • What is a service manager? • What is service management?

  4. Service Catalog A marketing tool that: • Accurately and simply describes a service. • Effectively represents the relationship between the organization and its community. • Provides clarity and understanding.

  5. Service A capability, feature or benefit that: • Balances competing considerations: • the needs and interests of the community • the abilities and resources of the organization • Is delivered: • B2B / B2C / C2C

  6. Service Manager Responsive individual and point of contact: • Authority to implement and evolve • Accountable for value and success

  7. Service Management Activities and efforts to ensure effective and efficient transactions between three elements: • Delivery • Support • Consumption

  8. Service Portfolio

  9. Service Portfolio

  10. Service Portfolio

  11. Questions Special thanks to: Mindy Carpenter Chris Cerrigione Kristy Hughes Michael Mundrane Tim Williams And Everyone in UITS who contributed!

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