1 / 18

IT Services

IT Services. Operational Challenges. Infrastructure Network switches IP Telephony Disaster Recovery Bandwidth upgrade Wireless at Residence/Library/Auditorium Pharos coverage Student email Area access management (All Campuses) Access points Boom gates CCTV coverage.

williamemery
Download Presentation

IT Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IT Services

  2. Operational Challenges • Infrastructure • Network switches • IP Telephony • Disaster Recovery • Bandwidth upgrade • Wireless at Residence/Library/Auditorium • Pharos coverage • Student email • Area access management (All Campuses) • Access points • Boom gates • CCTV coverage

  3. VUT CCTV control room

  4. Support Challenges End-user Support • Integrated helpdesk • Call Centre • Student cards integration • SMS self service • Applications • Abacus, Exec enabler and Techsys • Business Intelligence • E-learning and online Assessment

  5. Bridge the digital gap • 2007/8 • Connectivity & DR • Pharos & SMS • Area access management • Business Intelligence • Online Assessment • Windows Vista & Office 2007 • 2009/10 • IP Telephony & Wireless • BCP • Community projects (2010) • Integrated support framework • IT IQ & Knowledge Management • Branding VUT

  6. Single Infrastructure for Intranet, Internet, and Extranet Portals Where to start

  7. IT Services • Vision • To create a connected campus and collaborative society. (to support teaching, learning, administration, entrepreneur and research) • Mission • To create a virtual campus. • To automate support & reduce duplication. • To create information awareness culture. • To manage university resources effectively. • Objectives • To continuously improve service delivery. • Promote knowledge management through information culture. • Provide seamless connectivity throughout campuses. • The use of new technologies to improve collaboration and automation of various processes. • Provide secure, reliable information friendly environment.

More Related