Emotional Intelligence sets apart good leaders - an introductory workshop

1. Emotional Intelligencesets apart good leaders- an introductory workshop Ian Govier (Facilitator)

2. opportunitynowhere

3. What I wanted to be when I grew up..If I wasn’t a nurse, I’d be..When I retire I’m going to…What I want to achieve or change as a result of this workshop?

4. Isolation Since the inception of the NHS, more than 50 NHS public inquiries have been conducted to address catastrophic failures in patient care. Disempowerment of staff and patients Poor communication Failure of systems and processes The same 5 common themes emerge from each inquiry. Inadequate leadership / management Walshe & Higgins (2002)

5. “Emotional Intelligence Sets Apart Good Leaders”

6. What is Emotional Intelligence? EQ EI

7. EQ embraces two aspects of intelligence: • Understanding yourself, your goals, intentions, responses & behaviour • Understanding others & their feelings

8. “Being nice” • Letting feelings • hang out” Emotional Intelligence (EQ) The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth Mayer and Salovey, 1990 • a field in infancy • fast-growing • aspects hearken to research of the 1940’s

9. another definition... • "Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence." • Dr. Robert K. Cooper Executive EQ: Emotional Intelligence in Leadership and Organizations, 1996.

10. and another definition... • "Emotional Intelligence is a way of recognising, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Some research suggests it is responsible for as much as 80% of the "success" in our lives." • Freedman et al. Handle With Care: Emotional Intelligence Activity Book, 1998

11. and yet another definition... • "Emotional Intelligence is the intelligent use of thoughts and emotions, heart and mind working harmoniously. It’s the ability to use the power of your emotions as a source of information, motivation and connection." • Randi B. Noyes. The Art of Leading Yourself – tap the power of your Emotional Intelligence, 2004.

12. In other words, EQ is about…… • Knowing how you and others feel and what to do about it • Knowing what feels good and what feels bad, and how to get from bad to good • Possessing emotional awareness, sensitivity and the management skills that will help us to maximise our long term happiness and survival

13. EQ- seeing the bigger picture

14. Like a tip of a great iceberg, the true significance of our emotional intelligence is only now being uncovered (Dr.Stephen R. Covey, 2004)

15. An elephant is like a fan An elephant is like a spear An elephant is like a wall An elephant is like a rope An elephant is like a snake An elephant is like a tree

17. “Emotional Intelligence Sets Apart Good Leaders”

18. “Best Boss – Worst Boss” From your career experiencesidentify the key characteristics of your Best Boss / Worst Boss

19. Break Time

20. The Components of Emotional Intelligence (EQ) • Self-Awareness • Self (Emotion) Management • Empathy • Social Skills (Relationships) • Motivation (Daniel Goleman, 1995)

21. Emotional Intelligence Star Self awareness Self management / regulation Motivation Social skills Empathy

22. Self-Awareness The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others • Emotional self awareness • Accurate self-assessment • Self-confidence

23. ‘0 wad some Power the giftie gie us To see oursels as ithers see us!’ Robert Burns

24. How are you feeling?(naming and describing our emotions) Group exercise

25. There are considered to be six basic emotions which have universally recognizable facial expressions:Surprise, Fear, Happiness, Anger, Sadness & Disgust.

27. Emotional self-awareness • The inability to notice our true feelings can leave us at the mercy of others. • People with greater certainty about their feelings are often better pilots of their lives and have a surer sense about how they feel about personal decisions.

28. The value of taking time for self- awareness requires an ability: • to recognize appropriate body cues and emotions • to label cues and emotions accurately • to stay open to unpleasant as well as pleasant emotions • to include the capacity for experiencing and recognizing multiple and conflicting emotions

29. EQ Awareness Test Group exercise

30. Self Awareness & ConflictThe ‘DESC’ Script • Describe the situation • Express how you FEEL • Specify what you want • Consequences which will result, positive or negative

31. Emotional Intelligence Star Self awareness Self management / regulation

32. Self-Management • The ability to control or redirect disruptive impulses and moods • The propensity to suspend judgement to think before acting • Adaptability • Achievement orientation • Initiative • Self-control • Trustworthiness • Conscientious

33. Creating & developing TRUST Group exercise

34. Be trusting yet be wise!

35. Between what happens to us and our response to it…. …..is our freedom to choose our response

36. Emotional Intelligence Star Self awareness Self management / regulation Empathy

37. Empathy • The ability to understand the emotional makeup of other people • Skill in treating people according to their emotional reactions • Empathy • Organisational Awareness • Workplace orientation

38. Developing empathy Group exercise

39. Developing empathy links to • Greater emotional stability • Greater interpersonal sensitivity • Better educational performance Developing empathy

40. Emotional Intelligence Star Self awareness Self management / regulation Social skills Empathy

41. Social Skills • Proficiency in managing relationships and building networks • An ability to find common ground and build rapport • Visionary Leadership • Influence • Developing Others • Communication • Change catalyst • Building bonds • Teamwork and collaboration P

42. The art of social relationships--managing emotions in others • To excel at people skills means having and using the competencies to be an effective friend, negotiator, and LEADER. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social skills

43. Emotional Intelligence Star Self awareness Self management / regulation Motivation Social skills Empathy

44. Motivation • A passion to work for reasons that go beyond money or status • A propensity to pursue goals with energy and persistence • Strong drive to achieve • Organisational commitment • Optimism even in the face of failure

45. How do we develop these components in the RCN CLP? Self-Awareness Self-Management Empathy Social Skills Motivation Group Work

46. What has EQ got to do with improving patient care?

47. Ten Habits of Emotionally Intelligent People(Hein, 1999) • Label their feelings, rather than labelling people or situations • Distinguish between thoughts and feelings • Take responsibility for their feelings. • Use their feelings to help make their decisions • Show respect for other people’s feelings

48. Ten Habits of Emotionally Intelligent People • Feel energised not angry • Validate others’ feelings • Practise getting a positive value from their negative emotions • Don’t advise, command, control, criticize, blame or judge others • Avoid people who invalidate them or don’t respect their feelings

49. Emotional Intelligence Star Self awareness Self management / regulation Motivation Social skills Empathy

50. “Emotional Intelligence Sets Apart Good Leaders”