Welcome to the 2006 Public Safety Communications Update

1. Welcome to the 2006 Public Safety Communications Update

2. Communications Update 10:00 am Introduction - Steve Bowman 10:15 am Presentations: • Simulcast • Narrowband • Major Projects • Two-Way Display Paging • Narrowband Fire and EMS • Police Voice • 911 CAD Replacement • Communications Vehicle • MDT Replacement • Technology • Issues/Challenges 11:30 am Question and Answer Session 12:00 pm Closing

3. Communications Update Vision Components: • An open architecture format facilitating ease of interconnecting with other systems and an ease of upgrading. • Intelligent management of voice, data and image assets based on the end-user situational need. • An infrastructure that is secure, independently powered in emergencies, redundant, reliable, using wireless connections, fiber connections and other appropriate devices.

4. Communications Update Vision Components (continued): • GPS Technology for locating assets and resources. • Technology and system components that comply with all federal standards and meet accepted public safety standards. • Equipment that is user-defined; and • A structure that can be backed up locally, regionally or nationally.

5. Communications Update SIMULCAST Presented by: Rich Verdouw

6. Communications Update • Present Simulcast • Fire 5 and EMS 295 • Future Simulcast • Fire 1,2,3 and 4

7. Communications Update NARROWBAND Presented by: Rich Verdouw

8. Communications Update

9. Communications Update WIDEBAND TRANSITION TO NARROWBAND

10. Communications Update FCC Ruling relating to nationwide VHF/UHF (Fire/EMS, Police) frequencies: • In 1992 the FCC recognized the need for more efficient use of Radio Spectrum. • In 1995, the FCC mandated: • Radios manufactured after Feb. 1997 must be narrowband capable. • No wideband radio can be domestically sold after Jan. 2005. • No Wideband radio can be imported after Jan. 2008 • Most recent legislation: • Effective January 1, 2011, NO RADIO CAN BE USED, SOLD, OPERATED on wideband frequencies, and all wideband licenses will be terminated.

11. Communications Update Narrowband (continued): • If wideband to narrowband frequency interference is reported, the wideband station is liable to rectify the situation. (ie. Xerox Tower – Sheriff’s Dispatch) • Fines START at $1000. per incident, per day. • **Immediate termination of operations may be levied by the FCC and Federal Marshal’s.

12. Communications Update Organizations for Guidelines and Approvals: • FCC – Including Region 55 Planning Committee. • Department of Homeland Security/FEMA. • National Incident Management System (NIMS) in accordance with HSPD-5. • SAFECOM. • Association of Public Safety Communication Officials (APCO).

13. Communications Update MAJOR PROJECTS

14. Communications Update • CAD and MOBILE DATA TECHNOLGY • COMMUNICATIONS VEHICLE • 911 • PAGING

15. Communications Update CAD and MOBILE DATA TECHNOLOGY (MDT) Presented by: John Merklinger

16. Communications Update DOT Matrix vs Ink Jet Printer: • Over 65% of the agencies asked for the DOT Matrix printers back. • The speed at which the DOT Matrix prints is faster, which is imperative for fire and EMS. • The DOT Matrix is more durable and has a better warranty. • The paper cost is significantly less. • The DOT Matrix allows for multi-part paper or NCR paper to be added, up to five sheets, so multiple copies can be printed at one time. • The cost of replacement ribbons is about 2/3 less than an Ink Jet cartridge. • The ribbons for the DOT Matrix last longer than the Ink Jet.

17. Communications Update Example: Police Vehicle Installation

18. Communications Update MDT Replacement Project: • Will be done in conjunction with CAD replacement. • Desire and need to provide high speed broadband access versus old technology. • Desire to tie into a police, fire and EMS central records management system. • Integration with other systems. • Old analog versus new digital technology.

19. Communications Update MDT Replacement Project (continued): • Build own infrastructure versus using other I/P based networks: • Cellular-broadband. • 802.11 b, g etc. vs. government owned wireless network. • Use of web browsers versus proprietary software or some hybrid combination. • Radio RF networks-file size challenges. • Hybrid networks. • Hot spots for uploads. • Ability to do over the air updates.

20. Communications Update MDT Replacement Project (continued): • Issues: • May interface with SARA Title III information? • Who owns infrastructure and software? • Who owns hardware? • Possible interface with electronic PCR’s? • Who pays for vehicular equipment? • Connection to CAD. Everything starts with CAD.

21. Communications Update COMMUNICATIONS VEHICLE Presented by: John Merklinger

22. Communications Update Current Vehicle: Trailer One Hundred

23. Communications Update Trailer One Hundred: Interior View

24. Communications Update Proposed Vehicle Schematic

25. Communications Update Mobile Communications Vehicle: • On-scene mobile radio site. • Mobile radio repair shop. • Provides many areas of the frequency band. • Ability to interface communications with adjoining counties. • Cellular phones. • All radio frequencies patchable through use of ACU-1000. • Satellite uplink assures access even in disasters.

26. Communications Update Mobile Communications Vehicle (cont.): • Provide field based dispatch support: • Meets NIMS requirements for integrated communications and a unified command post. • Frees up incident commander to run incident. Leaves resource issues, etc. to the dispatchers. • Provides enhanced technology to manage incidents.

27. Communications Update Mobile Communications Vehicle (cont.): • Dispatch Features: • Provides up to 3 scene dispatchers. • Direct CAD access. • Mapping and Pictometry access. • Provides dispatch resources at scene. • Provides dispatch resources for large events.

28. Communications Update 911 Presented by: John Merklinger

29. Communications Update Aerial View of 911 Center

30. Communications Update 911 Updates Since 2003: • Installation of Phase 1 and Phase 2 wireless technology. Able to track the latitude and longitude (x,y coord.) of cellular telephones. • Replaced all administrative telephones. • Installation of Mapping and Pictometry to plot location of wireless callers. • NYS grant assisted in taking new Pictometry photos in June 2006. Available to all agencies free of charge.

31. Communications Update 911 Updates (continued): • Upgraded computer servers. • Replaced all dispatch furniture. • Replaced all 248 PC’s & monitor’s in the building. • Replaced all radio PC’s at Main Street and at the Cobb’s Hill backup facility. • Upgraded and installed Embassy technology for 911 radio systems. • Replaced Recording System.

32. Communications Update Workstation with New Monitors

33. Communications Update 911 Updates (continued): • Upgraded software and hardware for 911 telephones including a new digital telephone switch for 911 calls. • Completed VOIP technology to NENA i2 standards. Had to involve NYS PSC to force compliance from some companies. First in NYS to meet NENA i2 standards. • Significant fiber network upgrades including new 144 pair fiber cable feeding the 911 Center.

34. Communications Update Software Upgrades

35. Communications Update Hardware Upgrades

36. Communications Update 911 Updates (continued): • Enhanced building security with numerous upgrades. • Upgraded to version 11.3 of EMD. • Purchased and implemented a reverse calling system for use in emergencies and disasters. • Replaced all TTY/TDD telephones both on Main Street and at Cobb’s Hill. • Trained all employees in NIMS requirements.

37. Communications Update Reverse Calling System

38. Communications Update PAGING Presented by: Rich Verdouw

39. Communications Update • Voice • One-way • Two-way

40. Communications Update MINITOR V VOICE PAGER

41. Communications Update • VOICE: • Voice paging will be maintained for the foreseeable future. • Motorola’s only narrowband pager is the Minitor V at County contract $448. • Other brands available, not tested by P.S.C. • Recommendation: Departments purchase voice pagers.

42. Communications Update ADVISOR GOLD ONE-WAY PAGER

43. Communications Update • ONE-WAY: • One-way digital paging will be maintained as long as possible. • P.S.C. has spare transmitter parts. • Advisor II is available from Motorola on County contract at $180. • One-way pagers should be carried until the two-way system is certified.

44. Communications Update • TWO-WAY: • Allows response back to the sender with canned messages. • Allows acknowledgement of 911 jobs. • System retains personal pages while you are out of coverage area.

45. Communications Update • TWO-WAY (continued): • First 5,000 Model 1501 pagers with standard charger at a price of $155 each. • After the first 5,000, our ordered price will rise to $185 each. Advanced charger, $63 each. • The above prices are for Monroe County customers only. • List price for out-of-county purchases will be $365 each with an advanced charger.

46. Communications Update • Critical Response Systems • 1670 Oakbrooke Drive, Suite 370 • Norcross, Georgia 30093-1849 • P.O. addressed and payable to CRS. • Fax P.O. to Radio Center, 585-473-7807. • Radio Center will record order and forward to CRS. • All payments should be sent to CRS.

47. Communications Update Coverage Key: Blue = some Green = better Yellow = good Red = excellent Two-Way Paging System Coverage

48. Communications Update TECHNOLOGY Issues/Challenges Presented by: John Merklinger

49. Communications Update Integration Challenges: • Planning begins in 2007 and lasting until 2009 using staff and consultants: • CAD replacement. • MDT replacement. • RMS system for Police, Fire and EMS. • JMS software. • Outside Influences: • VOIP and I/P effects on 911 Centers (NG 9-1-1). • NENA, NASNA and APCO standards. • National standards as set forth by Federal DOT. • Outside influences and standards such as NFPA, CALEA, NAED, NYSSA etc.

50. Communications Update Integration Challenges (continued): • Limited number of CAD vendors able to handle a 911 Center of Monroe County’s size. • APCO standards for CAD computer languages (xml, I/P, comma delineated text files, .net technology, Oracle versus SQL, Etc.) • Impact of changes on staffing and training costs to agencies. Potential impact of those costs on user agencies.