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It’s More Than an Interview. Laura Jones Admissions Special Projects Coordinator The Sullivan University System Melissa Lowe Director of Human Resources The Sullivan University System. The Sullivan University System. The Sullivan University System. 7 locations 8,000 students
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It’s More Than an Interview Laura Jones Admissions Special Projects Coordinator The Sullivan University System Melissa Lowe Director of Human Resources The Sullivan University System
The Sullivan University System • 7 locations • 8,000 students • 1,250 employees • 170 admissions staff
How We Acquire Talent • Human resources • Supervisor empowerment
Laying the Groundwork • Job description • SWOT analysis • Determine the process
Casting the Net • Be careful what you ask for • Networking • Employee Referrals • Feeders Companies • Sources • Company job board • Internet, Internet, Internet
Casting the Net • Mass target job boards • Monster.com, careerbuilder.com • Niche job boards • Higheredjobs.com, forprofit.edu, Dice.com • Social media • Groups • Individual networks http://www.youtube.com/watch?v=dA5Fn_Q10Tk
Screening (not interviewing) • Resume review • Minimum requirements • Red flags • Questionnaires • Phone • Unscheduled • Brief, but targeted • Explain the position at the end
Interviewing • Multiple! • Who gets involved? • Behavioral interviewing • Team interviews
Team Interviews Team Control Structured Open feedback Matrix
Other Ways to Evaluate • Tours • Assessments • Auditions/Job Preview
References • DO THEM! • Social Media • Consistent, defined, removed • Read between the lines • Former supervisors
Making the Offer • Personal • Written • Inviting
Onboarding • Half of all senior level hires fail in the first 18 months • Half of all hourly workers leave new jobs in the first 120 days http://www.youtube.com/watch?v=1i338pTsurY&feature=youtube_gdata_player
Onboarding • Quick tips: • Be prepared on the first day • Have a checklist for your supervisors • Team welcome • Mentoring programs
Measure Your Success • Performance assessments • Exit interviews
Measure Your Success • Turnover • Divide number of voluntary separations by average number of people employed, then multiply by 100. (40/200=.2*100=20%) • 2011 turnover rate for the educational services industry was 25.5 percent • JOLTS databases at www.bls.gov/jlt