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Student Assistants 2.0

Student Assistants 2.0. Utilizing Your Student Assistants’ Capabilities. History. Our Profession has been using Student Assistants since the 1800’s Increasing responsibility From basic library processes to Pseudo-Librarians. History (Cont.).

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Student Assistants 2.0

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  1. Student Assistants 2.0 Utilizing Your Student Assistants’ Capabilities

  2. History • Our Profession has been using Student Assistants since the 1800’s • Increasing responsibility • From basic library processes to Pseudo-Librarians

  3. History (Cont.) • Knowledgeable of current assignments, easily approached by other students, the student “face” of the library • Numerous publications available on student assistants • Use them or no? • How to train • Horror Stories

  4. Intro/Background - Delta • Work as a team “managing” student assistants together • One librarian coordinates hiring and training • Get referrals from Student Employment Office • Students work at Reference desk and/or Archives • Also have students working in Circulation but hired/trained separately by another staff member

  5. Intro/Background - CSC • Previously - every student who wanted a job, Got One • Since Jan ’10 - cut the student staff by 35% • Every student does every job (Exceptions: ILL & Technical Services) • What do other Institution’s students do? (Regardless of Department) • How much time is involved in training?

  6. The Survey • We used Survey Monkey with Total of 524 Respondents * • The Survey was Divided into the Following Categories: • General • Circulation • Interlibrary Loan • Reference • Technical Services/Acquisitions * Not every respondent answered every question

  7. The Survey (Cont.) • We Sent the Survey to the Following Listservs: • ACQNET-L (Acquisitions) • CIRCPLUS (Public Access) • AUTOCAT (Cataloging) • ILL-L (Interlibrary Loan) • COLLIB-l (College Libraries) • CJC-l (Community / 2-year Colleges)

  8. - Results - Who Answered 33.1% (171)

  9. - Results - SatisfactionWithStudentWorkers Are they worth it?

  10. Training & Supervision vs. Returns 5.2% (27) 94.8% (497)

  11. Student Job Performance 11.7% (61) 0.2% (1) 24.5% (128) 63.6% (332) 88%

  12. Tips • 20% of comments: Performance directly related to quality and amount of training • Hire students as Freshman as their value & worth increase over time • Give responsibility and ownership • Treat the position as a REAL job • Behavior has to be modeled • Expectations made clear • Stringent interview process • Test filing and call number reading abilities • Be willing to weed out underperforming students

  13. Discussion Of Overall Results H A N D O U T S

  14. List Of Jobs From Survey • White Sheets

  15. General Student Tasks - Handout Info

  16. General Student Tasks - Handout Info (Cont.)

  17. Circulation Student Tasks - Handout Info

  18. Circulation Student Tasks - Handout Info (Cont.)

  19. Interlibrary Loan Student Tasks – Handout Info

  20. Reference Student Tasks – Handout Info

  21. Tech Services/Acquisitions Student Tasks - Handout Info

  22. Additional Jobs Additional Jobs Yellow Sheet

  23. Summary of Tasks not Listed in Survey – Handout Info

  24. Future Research • Conduct a survey with a random sample • Focus a survey on a school type (community college, 4-year college, university) • Focus survey questions on a type of library student assistant (circulation, reference, technical services) • Conduct a survey of library student assistants regarding their satisfaction with library employment

  25. Contact Information: Carla M. Gruen, MLIS Public Services Librarian & Student Assistant Manager Chadron State College 308-432-6271 cgruen@csc.edu Anne M. Wooden Government Documents / Reference Librarian & Technical Services Manager Delta College 989-686-9560 annewooden@delta.edu

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