SA Post Office Group Annual results for year ended 31 March 2012

1. SA Post Office Group Annual results for year ended 31 March 2012 Presentation to the Parliamentary Portfolio Committee on Communications

2. Focus 2011 - 2012 • Corporate Governance and Compliance • King III and Companies Act • Financial Services Regulatory Bodies • PFMA • Postbank Corporatisation • Long Term Sustainability Platform for the Last Mile • Financial Oversight within Economic Crisis • Human Resource Capacity • Service Improvement Drive • Environmental Programmes

3. Vision To be recognized among the leading providers of postal and related services in the world

4. Mission To enable the nation to efficiently connect with the world by distributing information, goods, financial and government services; leveraging our broad reach and embracing change, technology and innovation

5. Postal Environment - Global Trends Maximizing the efficiency and effectiveness of existing processes, systems and networks performance The introduction of new products and services designed to respond to the needs of a demanding market Entering new lines of business through investment in new capabilities, partnerships and acquisitions Expanding and capturing business opportunities beyond local borders

6. Trends 2011/12 • Fourth consecutive year of decline in mail volumes, 3.7% in 2011/12. • Increased focus in governance and corporate citizenship • Sustainable development and Environmental impact • Commercialisation and regulation of financial services • Social transformation and delivering Universal Service • Robust Financial Management in a economically challenged environment.

7. Strategic Themes • Grow top line revenue at an acceptable cost • Deliver on our shareholder mandate and establish excellent stakeholder relationships • Improve efficiency and effectiveness in the way we conduct our business • Satisfy our customers by being consistent and innovative • Entrench a high performance culture in the organisation • Contribute positively to our communities and environment by embracing responsible business and social practice.

8. Government Mandate • To provide physical addresses to every household • 1. 199 million against a target of 1.195 million • To make the postal and financial service available to all South Africans at an affordable price • 1,572 branches conducting 95.1 million transactions • 1,572 branches providing access to more than 8.5 million social grant recipients • 2.7 million motor vehicle licences renewed, a 35% increase from last year • Provide a countrywide service • 52 New and 29 Renovated outlets vs. 50

9. Customers and Performance • Satisfy our Customers by being consistent and innovative • E-fulfillment services • Extension of services in SADC – Logistics Business • ISO Accreditation Programme • Entrench a High Performance Culture • Skills Development and Training • Recognition of Prior Learning Programme • Review of the Staffing and Remuneration Models • Achievement of Equity targets • 67% participation in Wellness program vs. 60% target

10. Environmental Plans • Carbon Emissions - Criteria and targets set • Carbon off-set at 7.4% emissions, exceeding target by 2.4% • Paper recycling Programme • 687 tons of waste paper recycled against 137 tons recycled last year. • 537.89 tones of paper used vs. 385.47 used last year • Electricity consumption reduced by 4.7% against target of 3% at pilot site Tshwane Mail • Participating in the Carbon Disclosure Project

11. Measurement of Economic Sustainability

12. Measurement of non-financial performance indicators

13. Measurement of Social sustainability

14. Measurement of Social sustainability (continued)

15. Measurement of Social sustainability (continued)

16. Measurement of Environmental sustainability

17. Performance highlights • Group profit before tax up 32.6% to R251 million. • Group revenue up 1.8% to R5.9 billion. • Postbank deposits grew by 6.9% to R4.3 billion. • 2.7 million motor licences renewed at post offices. • Distributed more than 41 million items for Census 2012. • Increased the post office footprint by 52 new access points. • Rolled out 1,199,273 addresses to first-time address owners. • SA Post Office won international stamp competition – The colourful rhythms of South African stamps. • Stamp launch for Chief Albert Luthuli. • Joint stamp issue with Indonesia.

18. Looking forward 2012/13 • Declining mail volumes and loss of social grant payouts. • Phasing-out of funding from Government with high costs of servicing the universal service obligations. • Focus on diversification of revenue streams. • Delivering on our “customer promise” • Postbank corporatisation for financial inclusion. • Investment in our IT infrastructure is a key enabler for growth in our business. • Strong cost controls and continued improvements of process efficiencies.

19. SAPO Group Financial Overview

20. Performance highlights

21. Financial performance

22. SAPO Group financial overview

23. SAPO excluding subsidiaries

24. Courier & Freight Group

25. Docex

26. SAPO Group Revenue

27. SAPO Group Revenue

28. SAPO Group Expenditure

29. SAPO Group staff costs Excludes flexible labour costs

30. SAPO Group transport costs

31. Fuel prices - average (cents)

32. SAPO Group property costs

33. SAPO Group Profit before tax (R’000)

34. SAPO Group Balance sheet summary

35. Group key balance sheet items

36. SAPO Group Total Assets (R’000)

37. SAPO Group Depositor’s funds (R’000)

38. SAPO Group Net asset value (R’000)

39. SAPO Group Cash flow (R’000)

40. Subsidy utilisation – 2011/12 52 New points of presence 1,199,273 New addresses

41. Decline in funding (R’000)

42. End of Presentation