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McGraw-Hill/Irwin Understanding Business, 8e. © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Nickels McHugh McHugh. Human Resource Management: Finding and Keeping the Best Employees. *. *. *. CHAPTER. 11. *. *. 1- 1. Shortages Unskilled Workers

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  1. McGraw-Hill/Irwin Understanding Business, 8e © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Nickels McHugh McHugh Human Resource Management: Finding and Keeping the Best Employees * * * CHAPTER 11 * * 1-1

  2. Shortages Unskilled Workers Undereducated Workers Shift in Workforce Composition Laws & Regulations Single-Parent & Two-Income Families Attitudes Toward Work Continued Downsizing Overseas Labor Pools Customized Benefits Employees With New Concerns Decreased Loyalty HR Challenges

  3. Prepare HR Inventory Prepare Job Analysis Job Description Job Specification Assess HR Demand Assess HR Supply Establish Strategic Plan Determining HR Needs

  4. Recruit Select Application Form Interview Test Investigate Examine Probation Train/Develop Orientation OJT Apprenticeship Off-The-Job Training Online Training Vestibule Training Job Simulation Hiring Process

  5. HR Executives’ Recruiting Preferences Note: Multiple responses allowed Source: USA Today

  6. Applicants’ Mistakes Source: USA Today

  7. Interviewing Mistakes Source: USA Today

  8. Number Interviewed to Find Quality Hire Source: USA Today, January 24, 2005

  9. Important Factors When Phrasing Interview Questions • Language • Relevance • Information Level • Complexity • Information Accessibility Source: University of Central Arkansas

  10. Training & Development • Assess Needs • Design Training • Evaluate Effectiveness

  11. Training Methods • Employee Orientation • On-The-Job • Apprenticeship • Off-The-Job • Online • Vestibule • Job Simulation

  12. Management Development • On-The-Job Coaching • Understudy • Job Rotation • Off-The-Job Courses & Training

  13. Establish Standards Communicate Standards Evaluate Performance Discuss Results Take Corrective Action Use Results to Make Decisions Performance Appraisal

  14. Compensation Individual Team Fringe Benefits Job-Sharing Flextime Core Time Compressed Workweek Home-Based & Mobile Work Employee Retention

  15. Compensation & Benefits Program Objectives • Attract the right people • Employee incentives • Retain valued employees • Maintain competitiveness • Financial security for employees

  16. Salary Hourly wage and daywork Piecework system Commission plans Bonus plans Profit-sharing plans Gain-sharing plans Stock options Pay Systems

  17. Vacation Days Per Year

  18. Scheduling To Meet Employee Needs • Flextime Plans • Home-Based & Other Mobile Work • Job-Sharing Plans

  19. Number of HoursAmericans Work Per Week Source: USA Today

  20. Telecommuting:Affect on Career Source: USA Today

  21. Benefits of Job-Sharing • Opportunities for wanting to work only part-time • High level of enthusiasm and productivity • Reduced absenteeism and tardiness • Ability to schedule in peak demand period • Retention of experienced workers

  22. How Employers AreBecoming Flexible Source: insala.com, April 2005

  23. Benefits of Providing Flexibility Source: Insala.com, April 2005

  24. Why is Retention Important? • Employee turnover could cost up to 40% of a company’s annual profits • The average company loses $1 million with the loss of every ten managerial employees • Turnover costs are 50%-100% of the ex-employees’ annual salary Source: insala,com, April 2005

  25. Credit Union Membership Health Benefits Salary Good Coworkers Office Hours Childcare Vacation Time Sick Leave Distance from Home Popular Company Top 10 Reasons Employees Stay On Their Job Source: Creditunionrate.com, accessed July 13, 2006

  26. Employee Movement • Promotion/Reassignment • Termination • Retirement • Resignation

  27. Civil Rights Act (1964) Age Discrimination Act (1967) Equal Employment Opportunity Act (1972) Affirmative Action Reverse Discrimination Civil Rights Act (1991) Americans with Disabilities Act (1990) Social Security Act (1935) Occupational Safety and Health Act (1970) Employment Retirement Income Security Act (1974) HR Laws

  28. Implementing EEOC Which statements are T/F? • It’s OK to ask any applicant whether he or she has an automobile. • It appropriate to ask applicants to attach photographs. • During interviews, it’s not appropriate to ask an applicant his/her age. • It’s appropriate to ask if an applicant is a naturalized citizen. • It’s not appropriate to ask an applicant about past work experience.

  29. Implementing EEOC Which statements are T/F? • You may ask an applicant to indicate what foreign languages he/she can read, write or speak fluently. • It’s appropriate to ask an applicant if he/she has an arrest record. • It’s OK to ask whether the applicant is physically able to lift heavy weights. • It’s appropriate to ask women questions about their children. • You have the right to ask an applicant for names of work-related and personal references.

  30. Companies’ Aid to Disabled Employees Source: USA Today

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