LEARNING LESSONS FROM IMPROVEMENT OF MANAGEMENT OF HEALTHCARE ACQUIRED INFECTION GSAS Sponsored Seminar / Workshop

1. LEARNING LESSONS FROM IMPROVEMENT OF MANAGEMENT OF HEALTHCARE ACQUIRED INFECTION GSAS Sponsored Seminar / Workshop Professor Charles EgbuPhD University of Salford, UK Qatar National Convention Centre, Doha – Qatar 14th June 2014

2. Structure of Presentation • HAI in Context • FM in Context • The Role of FM in the Control of HAI • The Role of Knowledge Management and Knowledge Mapping in Controlling HAI • Performance Management and FM in the Control of HAI

3. Healthcare Associated Infection (HAI) • HAI by definition means the infection was neither present nor incubating at the time of admission but has developed during the course of a stay in hospital or other facility (Haley, 1986 as cited in Horton and Parker 2002; Comptroller and Auditor General, 2000; Public Health Laboratory Service, 2000; Scottish Executives Action Plan, 2002; World Health Organisation, 2002; Montana State Hospital, 2003).

4. Tranquil Gardens Nursing Home The Healthcare System  More than Just Hospitals Acute Care Facility Home Care Outpatient/ Ambulatory Facility Source: Alice Guh, MD, MPH – (CDC) Long Term Care Facility

5. Your baby was born prematurely. She was progressing in the neonatal intensive care unit until she developed a bloodstream infection related to her umbilical catheter. Source: Alice Guh, MD, MPH – (CDC)

6. Your father has open heart surgery. The surgery goes well but he later dies in a nursing home of a MRSA wound infection that developed after surgery. Source: Alice Guh, MD, MPH – (CDC)

7. Healthcare Associated Infection (HAI) • HAI is recognised as presenting a significant problem in terms of quality of care and cost for hospitals, governments and consumers in most countries (Department of Human Services, 1998). • In prevalence surveys of hospital infection in the UK, and other developed countries, the acquired infection rate was approximately 10% (which means approximately 10% of patients in hospitals at any one time have acquired an infection from hospitals). • The control of HAI exists as a major concern, and the high frequency of HAI is seen as evidence of poor quality of health service delivery, which has significant cost implications (WHO, 2002).

8. Healthcare Associated Infection (HAI) • The costs associated with HAI have medical and economic ramifications. HAI has ramifications for patients and healthcare facilities; and associated costs are exacerbated during an outbreak which also affects patients’ confidence in the service. • The economic consequences include lost bed days and increased work load with some estimates showing that 380,000 bed days per annum are lost to HAIs. This is equivalent to 1000 hospital beds and associated staffing input being wasted in dealing with HAI related delays in discharge. • There is also the social and personal burden that unnecessary illness and complications place upon patients and their families.

9. Infection Control • Infection control is everybody’s business, thus, there is a need for better collaboration and coordination among clinical and non-clinical teams to come up with an effective and ‘seamless’ infection control practices.

10. Clinical FM Cleaning Catering Waste Mgt Maintenance Estate engineering Doctors Nurses Microbiologists, etc. Strategic management Construction Healthcare managers Policy makers, etc. Engineers Architects, etc. HAI is everybody’s business Different User Roles

11. Healthcare Associated Infection (HAI) • There are many reasons why patients develop HAI. Some of these relate to the immunocompetence of the patient, while others reflect the environment in which the patient is nursed or the skill of the surgeon and the team conducting their care. • Facilities Management (FM) services have a significant role in controlling HAI. The design and maintenance of the building is important to provide a risk free environment for the patients as well as for the healthcare workers.

12. FM and HAI • From a Facilities Management perspective, the Designand Maintenanceof the building is important in providing a risk-free environment for the patients as well as for the healthcare workers. • Design considerations include ventilation requirements, patient accommodation, facilities such as hand wash basins and toilets and the materials to be used for the surfaces.

13. HAI AND CLEANING • ‘Effective cleaning of hospital wards is essential for the health and safety of both patients and staff, and makes an important contribution to the quality of care patient’s experience. However, there is a growing perception that standards of cleanliness in hospitals have been declining. Domestic services play a key part in minimising the risk of hospital acquired infections, which have serious consequences for patients and lead to significant costs to the NHS’ (Auditor General, 2000).

14. FM and HAI • “A safe environment (the estate), clean surroundings and an appropriate diet (hotel services) are integral parts in the diagnosis, treatment and recovery of those who are ill “. Rees (1998) • If HAI is to be controlled effectively, it is essential to focus on non-clinical areas such as Facilities Management (FM)” as well (Meers et al, 1992; Horton and Parker, 2002).

15. The Principles of a Safe Environment (Source: Horton and Parker, 2002)

16. Hard and Soft Facilities Management • FM in healthcare usually includes a myriad of services. These are mainly in two categories: - hard FM and soft FM. • Hard FM relates to management and maintenance of property. • The built environment, including infrastructure facilities such as estate and property, indoor air, structure and fabric, water supply, electricity and telecommunication systems come under the first category (hard FM); • Soft FM includes the management of support services. • Catering, cleaning, waste management, security, and laundry.

17. Integrated Facilities Management Accounts IT Personnel Core Business Property & Facilities Purchasing Transport Distribution • Focus on Core Business • Reduced Costs • Increased Flexibility • Improved Service Quality • Introduce Best Practice • Establish a Vehicle for Change Risk! Drivers for Change Source: Ian R Fielder

18. HAI AND THE DESIGN, CONSTRUCTION AND MAINTENANCE OF FACILITIES • Effective design and maintenance of water supply systems – The Control of Legionella • Design and maintenance of inanimate surfaces – Minimal dust accumulation • The space around beds – control of cross infection • HVAC design and maintenance – control of airborne infection • The design of visible and accessible hand-washing facilities – control of contact transmission

19. KNOWLEDGE MANAGEMENT AND KNOWLEDGE MAPPING

20. HAI and Knowledge Management • “Around 15% of HAI could be avoided through strengthened arrangements for prevention and control, and better application of existing knowledge and good practice”. Department of Health. (2001). NHS Performance Indicators: A Consultation http://www.doh.gov.uk/piconsultation/haicar.htm

21. HAI and Knowledge Management • A lack of co-ordination and integration of knowledge sources exist for the control of HAI. There is also paucity of literature for facilities management professionals/staff in infection control, even though they have an important role to play in the control of HAI.

22. Knowledge Management The management of any process of mapping, creating, acquiring, capturing, transferring, sharing and using knowledge wherever it resides in order to meet existing and emerging needs, to identify and exploit existing and acquired assets and to develop new opportunities.

23. Knowledge Mapping and Maps • Knowledge mapping is defined as the process, methods and tools for analysing knowledge areas in order to discover features or meaning and to visualise these in a comprehensive, transparent form, such that the business-relevant features are clearly highlighted. Speel et al.(1999) • Knowledge mapping techniques aim to track the acquisition and loss of information and knowledge. • It explores personal and group competencies and illustrates how knowledge flows throughout an organisation or ‘network’.

24. Knowledge Maps • A knowledge map describes what knowledge is used in a process, and how it flows around the process. • It describes: • who has what knowledge (e.g. tacit/explicit), • where the knowledge resides (e.g. individuals, infrastructure), and • how the knowledge is transferred or disseminated (social) IBM Global Services- Technique Paper 2000 • Knowledge maps are created by transferring certain aspects of knowledge into a graphical form that is easily understandable.

25. Routine Aseptic Technique Technique Rationale Rationale Surgical Surgical Agents Agents Hand Hygiene Hand washing Sinks Sinks Skin care Taps Taps Staff/carer issues Staff/carer issues Equipment/services Equipment/services Compliance Cleaning Cleaning Waste Waste Example of a Knowledge Map

26. Performance Management • ‘Performance Management (PM)’ was first used in the 1970s, but it did not become a recognised process until the latter half of the 1980s (Armstrong and Baron, 1998). • PM is mostly identified as a system which enhances individual performances to support or achieve organisational goals. • PM cannot be defined in the absolute and that its meaning is contextual in terms of both individuals and activities. (Adair et al; 2003) • Bartely (2000) has recommended that PM is essential to assess the level of adoption of control of HAI standards in FM services.

27. Performance Management in Healthcare Organisations • Little has been researched or published in the areas of performance management in healthcare organisations, and even less so in the context of domestic services. • There is evidence of a lack of common understanding of what is meant by performance, or how performance could be measured in practice, especially with regard to the control of HAI in domestic services.

28. Performance Management - Approaches • Balanced Scorecard (BSC). Developed by Kaplan and Norton • European Foundation Quality Management (EFQM) model • PQASSO (Practical Quality Assurance System for Small Organisations) • “The Big Picture (an organisational improvement framework and diagnostic tool for identifying strengths and weaknesses within an organisation or programmes of work) • Investors in People (a UK national standard for improving organisational performance by training and developing people to achieve organisational goals).

29. Performance Management – UK NHS • The UK national Performance Assessment Framework (PAF) • six areas of performance • Health improvement; • Fair access; • Effective delivery of appropriate healthcare • Efficiency; • Patient/carer experience; and • Health outcomes of NHS care PAF, arguably, does not give much attention to infection control as part of their overall assessment in hospitals

30. PM approaches in-use in the control of HAI in domestic services

31. Performance Management (PM) and HAI • PM is essential to assess the level of adoption of control of HAI standards in FM services. • Measure progress towards achieving corporate objectives and targets. • Promote the accountability of service providers to the public and other stakeholders. • Compare performance to identify opportunities for improvement. • Performance indicators may be used to identify opportunities for improvement through comparison both within the organisation over time or between different units or organisations. • Promote service improvement by publicising performance level.