Smoky Mountains Area BOARD

1. Smoky Mountains Area BOARD Center for Workforce Development

2. Highlights • New Approaches • Lower ITA maximums from $3,000 per year to $2,000 • Fewer staff – higher case loads, increased productivity in delivering services • Sharper pencils – minimum supplies, just-in-time • New and Expanded Partnerships • Career center customer focus • ECD quarterly meeting • PlanET, ETRAMA and other regional efforts

3. 36 enrolled in ECD-funded OJTs with Donaldson • 20 dislocated workers enrolled in NEG OJTs • 47 dislocated workers enrolled under NEG grant in two counties with extensive tornado damage • Four staff received WIA Pro awards • Cheryl Harold recognized with statewide customer service award • Citrix implemented at all sites • Extends life of computers from 3 years to 8+ years • Allows universal software upgrades Cheryl Harold shows her award to Dr. McCamey

4. Changes & Challenges • Sevierville Career Center opening • NEG grants • Budget, budget, budget • Youth program revamp • Center for Workforce Education transition

5. Formula Fund Management • Budget approved by the board which receives quarterly reports • Expenditures and obligations tracked in TBR Banner financial system and Argos reports • Excel spreadsheets used to track ITA totals • Funds authorized in WIA Online and eCMATS • Reports submitted monthly to TDLWD – signed by president or dean • Previous years analyzed to determine trends

6. Employment Sectors

7. Training by Sector • Healthcare $ 350,091 • Manufacturing $ 62,622 • Business Services $ 33,094 inc. Computer • Other $ 49,566 • Auto/Aviation Technology • Education • Truck Driving

8. ITA Costs by Training Provider

9. Average Cost & Duration of ITA in PY Type of ProviderProgram ExampleAverage CostAvg. Duration • Non-profits (2) CNA $1,005 3 weeks • Four-year (5) Nursing $1,806 12 months • Proprietary (4) Truck Driving $1,099 3 weeks • TN Tech Centers (5) LPN $1,165* 12 months • Community Colleges (5) Health Tech $2,009 12 months AVERAGE COST $1,510 *TTC students may be eligible for the Wilder-Naifeh grant from the Tennessee Lottery, which pays tuition costs. WIA only provides support services for these participants and for TAA participants.

10. Career Center Partnerships • Worked with career center staff to identify and implement changes that would benefit career center customers • Held a Smoky Mountains Area WIA Board meeting at the regional Career Center at Talbott • Placed staff at new Sevierville Career Center • Meeting quarterly with Career Center Management Committee

11. Youth Program Challenges • Balance the budget • Prepare budget for current allocation - limited carryover • Resource mapping • Identify services and costs • Identify workable program model • Provide largest possible number of participants with most efficient and effective program • Serve “neediest of the needy” • Serve out-of-school youth in career centers

12. Goals for Additional 8.5% Funding • Provide Career Readiness Certificates • Provide additional OJTs • Fund increased costs for TDLWD career centers • Bolster slim carryover to bridge first quarter PY12

13. Partnerships • Enhanced partnership with the TN Department of Economic & Community Development • ECD funded 36 OJTs for Donaldson Company in Greene County • WIA administered the funds, enrolled the participants, and implemented the program • Quarterly meetings with ECD staff • Joint grant proposals

14. Positioning for the Future • Reauthorization • Budget • Staff • Career center services

15. If there is no struggle, there is no progress. Frederick Douglass