Winning REO Business Webinar #1 Presented by: Fred Schmidt, Sr. VP, Global Client Solutions (973) 407-5752 fred.schm

1. Winning REO Business • Webinar #1 • Presented by: • Fred Schmidt, Sr. VP, Global Client Solutions • (973) 407-5752 fred.schmidt@realogy.com • Len Del Gaudio, VP, Global Client Solutions • (973) 407-7481 len.delgaudio@realogy.com

2. AGENDA • REO Intro and Overview • Service Provider Qualifications • Unparalleled Market Coverage • Menu of Services Offered • Integrated Service Delivery Platform & Methodologies • Team Introduction & Sample Organizational Structure • Disposition Process • Reporting • Case Studies • Reporting and Quality Assurance • Capabilities • Benefits

3. UNPARALLELED MARKET COVERAGE BY REALOGY CORPORATION

4. Global Client Solutions Commercial/Residential ORE Property Services Portfolio Management Web-Based Reporting • • Security Services • Site Inspections Broker’s Opinion of Value • • Valuation and Appraisal • Property Management Lease Administration • • Due Diligence • Title Curative Property Tax Consulting & • • Data Management • Administration Disposition & Leasing • Document Management • Closing Management Services • Project Management • Environmental Consulting • Market Research • • Menu of Services Offered REO Management & Marketing Turn-Key Solution

5. REO Management & Marketing Turn-Key Solution • Unparalleled Commercial AND REO Experts Residential Market Coverage • 20,000 Residential REO • Largest U.S. Real Estate • More than 4,900 Commercial properties currently managed Brokerage – 300,000 Brokers Real Estate Service Providers and marketed • Real Estate Franchises in all 50 • $65B in 2007 Transactions • Average Days on Market: 143 States, P.R and the V.I. • 380 Offices Globally • 2008 Asset Sales Projected at • Web Based Database Management $5 Billion Service Provider Qualifications Global Client Solutions

6. Core Alliance Team Single Point of Contact Service Delivery Directors Quality Assurance Len Del Gaudio, VP - Disposition Fred Schmidt, SVP Fred Schmidt William Hinson, VP Tim Dimond , VP- Property Management & Ownership Services Property Inspection & Title Reporting Brokerage Management Security Services Curative Web - Based Reporting ANY BANK Lending Area • Sample Team Organizational Chart William Hinson, VP - Alliance Director

7. ORE Management Process 1. Transition Plan 2. Staffing and Performance Evaluation Plan 3. Inspection and Maintenance Plan 4. Repair and Preventive Maintenance Plan 5. Service Call Log-in System 6. Subcontracting Plan 7. Relations and Communications Plan 8. Customer Oversight of Facility Support Services 9. Risk Management/Safety Plan 10. Emergency Plan 11. Environmental Compliance Plan 12. Budgeting Control, Financial Review and Operational Reporting Plan 13. Disaster Recovery Plan 14. Record Keeping and Administration 15. Quality Control and Compliance Review Programs Through Extensive Ownership Services Capabilities Realogy can Limit Costs to Carry and Exposure to Liability while Enhancing Disposition Opportunities

8. Develop Disposition Implement Disposition Transaction Negotiation Strategy Strategy & Closeout Develop Define Overall Negotiate Disposition Define Disposition Marketing / Exit Plan Objectives Terms Objectives Real Estate Implement Oversee Transaction Assessment Analysis Marketing / Exit Plan Execution Abstract Analyze Assess Market (If necessary) Offers & Proposals Factors Finalize Disposition Resolve Outstanding Recommendations Strategy Issues Disposition Process

9. Reporting & Key Performance Indicators (KPIs) • Reporting Format Standardization • Pre-determined KPI’s Metric Integration • Service Application • Critical to Quality • Perspective Metrics • Quality Assurance • Customer Satisfaction Report Cards • Quantitative and Qualitative Technology and Reporting Delivery Bundle Book REO SOFTWARE SOLUTION • Technology • Web-Based Reporting • 24/7 Property/Project Status • Document Management & Imaging

10. RGCS Portfolio Services Case Studies

11. Capabilities • Rapid REO Servicing Deployment • Single Point of Contact Model Coordinating a Full Spectrum of National REO Management and Marketing Services • Unparalleled Coverage of Primary, Secondary and Tertiary Real Estate Markets Across All Property Sectors Throughout All 50 States, Puerto Rico and the Virgin Islands • Web-Based Reporting for Documentation Management and 24/7 Real-Time Property/Project Status • Scalable Model

12. Benefits to REO Portfolio Manager • Decreased Exposure to Property Ownership Carrying Costs and Liabilities • Unsurpassed Local Property Trend Knowledge and Experience • Standardization of Tracking and Reporting Methods to Facilitate Internal Communication • Key Performance Metric Analysis to Ensure Maximum Portfolio Management Efficiencies

13. REO TEAM CONTACT INFORMATION • Fred Schmidt, Sr. VP, Global Client Solutions (973) 407-5752 fred.schmidt@realogy.com • Len Del Gaudio, VP, Global Client Solutions (973) 407-7481 len.delgaudio@realogy.com • William Hinson, VP, Global Client Solutions (757) 575-1567 whinson@cbcworldwide.com • Tim Dimond, VP, Ownership Services (404) 926-0839 tdimond@cbcworldwide.com