Meeting with Employees of MATTANUR Division ON 17 – 01 – 2014 ====================

1. Meeting with Employees of MATTANUR Division ON 17 – 01 – 2014 ====================

2. REVENUE : Achievement Vs Target (Original) (Amount in Crores of Rupees)

3. REVENUE : Achievement Vs Target (Revised) (Amount in Crores of Rupees)

4. 14. Segment Wise REVENUE Summary : COMPARISON WITH LAST YEAR

16. LAND LINE AND MOBILE REVENUE Kannur SSA PROFILE / Trend

17. The LEAST CHALLENGE /OBJECTIVE for 2013-2014 : The overall REVENUE should cross Rs.267.91 Crores (revenue of 2008-2009).

18. GSM Mobile Connections : Performance

19. Wimax Connections : Performance

20. WiMAX BTS & Connection Status

21. BTS wise WiMAX Connection Status (Capacity of WiMAX BTS = 300)

22. LL NPC Performance : April to December

23. LL NPC Performance : April to December MTR Div.

24. BB Performance : April to December

25. BB Performance : April to December MTR Div.

26. BROADBAND ORDERS PENDING as on 15th JANUARY 2014

27. Mobile SIM Activation : April to December 2013 (TARGET : 2,10,000) , Achieved = 58.74 % only

29. DIVISION Wise SIM Activation ( April to December 2014 )

33. 1.BROADBAND : Action Plan for IV th QUARETER i). New BB Lead Generation in Low Penetration DSLAM Areas through Mini Mela/ Road Show , with Prior IVRS Message , Press Release, Distribution of notice , Prior Visit to Schools / Colleges / Govt & PSU Offices / Private Companies / Temple / Masjid / Church nearer to the DSLAM areas. ii). BB Lead Generation through ‘Personal Marketing Scheme for Employees.’ iii). Pace in provisioning New Broadband connections needs to be increased . iv). Lower Plan BB Customers are required to be brought to Higher Plan. v). Special Drive for bringing back Closed BB Connections.

34. 2. Action Plans for Increasing Revenue in IV th Quarter Pursuing all the existing 250 BB Customers (16253) through IVRS and personal calling for upgradation of plans Conducting Special Reconnection and Outstanding Settlement Adalath covering all exchanges in the SSA. With 82 3G sites commissioned, data usage is going to be the high revenue expectations of future. Conducting street melas and educating various data plans and data access method to rural and semi urban masses who are keen to use mobile for browsing to enhance data revenue popularization data252 minimum usages Enhanced IVRS facility with additional 60 channels for continuous information dissemination to customers to reduce disconnections, increase reconnections Customer Retention Cell is involving in high level reconnection activities by conducting special reconnection and outstanding realization meetings in each divisions. Notices were issued to around 12000 closed/disconnnected bb users for reconnection/to bring back them through special settlement plan suggesting most suitable plans for their future use. Notices were issued to all disconnected/closed landline customers with arrears to bring back them through one time settlement plans so as to enhance the customer base and revenue Call centres tuned to educate customers for more use of services with ideal plans in all services so that customer attrition is reduced and revenue increased

35. Please canvass 3G connections to a befitting extent in all the newly commissioned 3G / 2G BTSs through one or more of the following : • Door to Door to approach in respect of professional Data Users. • Mela in and around all Professional Colleges/ Institutions • Mini Mela in all newly Commissioned 3G BTS Areas. • New CUG among Commerce & Trade Community. NEW 3G BTSs Commissioned During 2013 - 2014 NEW 2G BTSs Commissioned During 2013 - 2014

36. GSM : Action Plan for IV th QUARETER i). Pre paid Sale through FRANCHISEEs will be ensured to be increased. ii). Sale through existing DSAs/Shoppe will be ensured to be increased . iii). Inactive Retailers and DSAs are to be identified and made active. iv). Adequate number of additional DSAs to be enrolled . vi) .Sale of SIMs on very large scale with Special focus on MNP , through frequent Mela / Road show in all Exchange / New BTS / Low Traffic BTS areas & Professional Institutions.

37. Steps to be taken to increase Data Revenue • Promotion of data STV 139 and Post paid Data Plan 125 which offer 1GB . • Popularise Annual plan 1251 which offer 9 GB, Annual Plan 2299 which offer 18 GB and Annual Plan 3299 which offer 30 GB. • Popularise Data STVs of lower denominations among students - STV 14 for 3 days and STV 40 for 7 days • Popularise Data STV bundled with Mobile TV of denominations 291 and 165 to increase data revenue. • Reduced rates of 3G Data Plans when compared with other operators may displayed at CSCs.

38. 9. Very Active Involvement of Employees in GSM Prepaid Sale 182 Spouse/Children of Our Staff have been enrolled as DSAs. Current Year Turn Out Through them : Rs.78 Lakhs. 48 Employees do CTOPUP SALES under CSR Without Commission.

41. LL Revenue Profile of KANNUR SSA : Positive Impact on Withdrawal of Annual Plans

43. No. Of Exchanges under Fault of Less Than 7 Days.

44. Exchanges Which are almost consistently below 7 Days Fault Pendency

45. Exchanges Which are almost consistently below 7 Days Fault Pendency

46. Exchanges Which are almost consistently below 7 Days Fault Pendency

47. CGMT’s direction for improving Quality of Services • Clearence of Faults should be in the order of priority w.r.to • A / B / C / D / E / F Classified Customers , based on ARPU. • Pending Faults are available in the Fault Management • Module , 10.44.0.19/CGMT , TM wise with Class Wise / • Duration wise. • DE / SDE / JTO / MDF should take the list pending faults of • each TM after sorting out Class wise / Duration wise on a • daily basis And hand over to TMs for fault clearance in the • order of priority. • Faults should be cleared on Sundays & Holidays.

48. Repeat Complaints (LL+BB) Summary in Q3

49. LL Revenue Profile of Kerala Circle : Positive Impact on Withdrawal of Annual Plans

50. LL Revenue Profile of KANNUR SSA : Positive Impact on Withdrawal of Annual Plans