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Erich Waldecker Federal Ministry of Finance, Austria

Erich Waldecker Federal Ministry of Finance, Austria. FTA Taxpayer Services Sub-group Istanbul, 11-13 October 2006. Austria (1). Austria (2). Capital: Vienna Area: 83,858 sq. km Population: 8.1 Mio Density: 95 inhabitants per sq. km Language: German

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Erich Waldecker Federal Ministry of Finance, Austria

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  1. Erich WaldeckerFederal Ministry of Finance, Austria FTA Taxpayer Services Sub-group Istanbul, 11-13 October 2006

  2. Austria (1)

  3. Austria (2) • Capital: Vienna • Area: 83,858 sq. km • Population: 8.1 Mio • Density: 95 inhabitants per sq. km • Language: German • Currency: € (EURO) • Since 1 January 1995 member of the European Union (EU)

  4. Austria (3) • Austria is • a democratic republic • a federal State • consisting of 9 Provinces • GDP growth, real:* +2.5 % (2005) +1.7% (2004) • Inflation rate:* +1.8 % (2005) +1.9 % (2004) • Unemployment rate:* +4.1 % (2005) +4.2 % (2004) Source: Homepage of the Federal Ministry of Finance, Budget, “Budget at a Glance“

  5. Federal Ministry of Finance State Secretary in the Federal MoF Government Advisor for Capital Markets Change Group Secretary General Directorate General I Directorate General II Directorate General III Directorate General IV Directorate General V Directorate General VI Customs, International and Organisational Tax Affairs Corporate Operations and Services Budget and Public Finances Economic Policy and Financial Markets InformationTechnology Tax Policy and Tax Law Federal Ministry of Finance –Organisation Chart

  6. Taxation - Basic Principles • withholding tax system • wage tax • capital yield and interest tax • flat rate • corporate tax: 25% • capital yield and interest tax: 25% • progressive tax rate • income tax: 0% – 50%

  7. Statistics (1) • Tax revenue 58,3 bil. € (2006) • VAT 19,4 bil. € • wage tax 17,7 bil. € • excise duty 5,4 bil. € • transaction tax 4,9 bil. € • corporate tax 3,8 bil. € • income tax 2,8 bil. € • capital yield tax 2,0 bil. € • other 2,3 bil. €

  8. Statistics (2) • tax offices 41 • civil servants 8.000 • custom offices 15 • civil servants 2.000

  9. Directorate General V Information Technology IT Directorate General –Organisation Chart DIRECTORATE V/1 IT policy and office automation DIRECTORATE V/2 IT and accounting for tax authorities and tax audits of large-scale enterprises DIRECTORATE V/3 IT audit and control authority IT and organisation of accounting and payment transactions DIRECTORATE V/4 IT for Ministries of Justice, Social Affairs and Economics DIRECTORATE V/5 Law, IT budget and documentations systems, IT and accounting for customs authorities DIRECTORATE V/6 IT for human resources

  10. Virtual tax office on theinternet: FinanzOnline • FinanzOnline is the Internet Front-end for all kinds of tax payers (employees, companies, tax advisors, municipalities)

  11. FinanzOnline Development • as of 1998 FinanzOnline was made available for tax advisors only through an extranet solution • starting 2003 all tax payers (employees, companies and municipalities) can access FinanzOnline via the Internet • relaunch 2005

  12. FinanzOnlineBasic Principles (1) • Complete integration in the Backoffice IT-systems of the tax offices • Prerequisite: electronic act and electronic workflow • User identification (UserID/PIN, electronic signature)

  13. FinanzOnlineBasic Principles (2) • No special Client-Software necessary • Availability 7 x 24 • Security certificate • FinanzOnline Hotline 0810 / 22 11 00(Monday - Friday, 08:00 - 18:00)

  14. FinanzOnline features • online registration • electronic filing of tax returns and other applications • electronic assessment notice • online inquiry to tax-files and tax-accounts • online administration of personal data • instant online tax calculation (also anonymous)

  15. Benefits for the Users • ANYTIME – ANYWHERE – AT NO COST • tax activities by ‚mouseclick‘ • no specific software needed • paperless easy to use solution (incl. Online-Help, Hotline) • instant tax calculation • reduced handling time • notifications delivery electronically into personal DataBox (upon request) • online-inquiry of tax statements and account • getting money back faster (within 1 week on the user‘s bank account)

  16. Benefits for the Authorities • enhanced quality of service • online validity checks up front • only correctly completed tax returns are received • reduced error rate upon data entry compared to paper based tax filing • higher quanities handled • reduced handling times due to elimination of postal delivery and manual intervention • highly automated solution with risk management modules (only potential ‚problem cases‘ are posted to the civil servant for further analysis) • integrated into the civil servant‘s workflow (no media gap) • synergy effects for personnel

  17. Benefits for the Authorities – Facts & Figures • online tax returns and applications: • approx. 13.5 mio over the past 3 years • average handling time of 3 minutes/application or statement savings of 482 person years • online inquiries: • approx. 150.000 per week • presumption that 1/3 of all inquiries would have been by phone with a phone call lasting on average 2 minutes savings of 186 person years • this man-power is now available to focus on other areas

  18. FinanzOnline Statistics (1)(As of:01/2003 – 07/2006) • 1.100.000 Users • 16,4 Mio. Tax returns/Applications • 5,7 Mio. DataBox-Deliveries • Up to 1,2 Mio. Transactions/Day • Up to 20,0 Mio. Transactions/Month

  19. FinanzOnline Statistics (2)(as per: 30.06.2006)

  20. FinanzOnline Statistics (3)(as per: 31.12.2005)

  21. FinanzOnline Statistics (4)(as per: 30.6.2006)

  22. FinanzOnline Statistics (5)(as per: 30.6.2006)

  23. FinanzOnline Statistics (5) Transaction distribution (monthly) Ø 520.000 Transactions per weekend

  24. Capgemini Survey (1) http://www.capgemini.com/resources/news/online_public_services_are_increasingly_mature/

  25. Capgemini Survey (2)

  26. Capgemini Survey (3)

  27. Capgemini Survey (4)

  28. Thank you for your attention.erich.waldecker@bmf.gv.at

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