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Academic Library and
IT Services : Different Functions Separated by Common Goals ?

Academic Library and
IT Services : Different Functions Separated by Common Goals ?. Robin Murray Vice President, Global Product Management OCLC. Who are we?. The largest library services and research organisation in the world. 72,000 libraries in 170 countries. 1,418. 5,715. 4,058.

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Academic Library and
IT Services : Different Functions Separated by Common Goals ?

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  1. Academic Library and
IT Services:Different Functions Separated by Common Goals? Robin Murray Vice President, Global Product Management OCLC

  2. Who are we? The largest library services and research organisation in the world

  3. 72,000 libraries in 170 countries 1,418 5,715 4,058 55,820 1,752 1,091 1,800 381

  4. OCLC is its members – a library owned, library governed co-operative Americas EMEA Asia Pacific Members Regional Councils Global Council Board of Trustees 26,000+institutions 3councils 48members 16trustees

  5. Regional OCLC offices in Europe

  6. What do we do? – “The line of sight” Our enduringpurpose Long term:Why we exist Vision Mission Our strategicdirection Mid term:How we will deliverour vision and mission Enterprise Strategy Key Objectives

  7. What do we do? Our enduringpurpose Long term:Why we exist The world’s libraries. Connected Vision Connecting people to knowledge through library cooperation. Mission Our strategicdirection Mid term:How we will deliverour vision and mission Enterprise Strategy Key Objectives

  8. What do we do? Our enduringpurpose Long term:Why we exist • Create system wide efficiencies in library management. • Represent the full range of member collections and services where the library user is. • Build global infrastructure which is responsive to local conditions. • Advance the future of libraries through research, advocacy and community making. Vision To collaboratively build webscale with libraries. Mission Our strategicdirection Mid term:How we will deliverour vision and mission Enterprise Strategy Key Objectives

  9. Agenda - AM • Welcome 10:30 – 10:45 • Designing library workflows that start with ‘e’ 10:45 – 11:15 • New learning behaviours that start with ‘u’ 11:15 – 12:00 • LUNCH 12:00 – 12:45

  10. Agenda - PM • Transformational not operational 12:45 – 1:30 – the future of HE library technology • New approaches to data creation, 1:30 – 2:15 enrichment and connections • COFFEE 2:15 – 2:30 • It’s their cloud, not yours! 2:30 – 3:15 Future trends in personalisation • Balancing risk and reward – New models of 3:15 – 4:00internal and external service delivery for university IT • Questions, Summary & Close 4:00 – 4:30

  11. OCLC WorldShare: Cooperating and Innovating at Webscale“Transformational not Operational” Robin Murray Vice President, Global Product Management OCLC

  12. Libraries at Webscale Report • Interviews • Global Challenges/Issues • Strategic Response

  13. Overview • Library Challenges – An Analysis • Strategic Response – WorldShare • Where we are today: • The WorldShare Platform • Apps - OCLC Built / Library Built / Partner Built • Looking forward: • A tipping point? • Building a network… • Summary: The Value of Webscale

  14. Challenges… Demand declining for traditional services New patron demands Mainstream alternatives to Library Services Alignment to institutional/societal goals E-books at a tipping point Re-purposing library space Managing down print

  15. Challenges… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. Demand declining for traditional services New patron demands Mainstream alternatives to Library Services Alignment to institutional/societal goals E-books at a tipping point Re-purposing library space Managing down print

  16. Challenges… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. Budget pressures Global economy Library funding Re-deploying library staff Outsourcing

  17. Challenges… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Budget pressures Global economy Library funding Re-deploying library staff Outsourcing

  18. Challenges… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Users start in Google / Google Scholar Discovery starts outside the library Getting in user workflows Exposure of Library Services Syndicating Library Data

  19. Challenges… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Meeting users at the point of need Present users with the library services they need within their mainstream workflows. Users start in Google / Google Scholar Discovery starts outside the library Getting in user workflows Exposure of Library Services Syndicating Library Data

  20. Challenges… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Meeting users at the point of need Present users with the library services they need within their mainstream workflows. Breaking Down Resource Silos Licensed Resource Workflows Managing Learning Objects Digital integration / mass digitization Managing Down Print

  21. Challenges… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Meeting users at the point of need Present users with the library services they need within their mainstream workflows. Unified Collection Management Efficiently manage a collection spanning print, electronic and digital material Breaking Down Resource Silos Licensed Resource Workflows Managing Learning Objects Digital integration / mass digitization Managing Down Print

  22. Challenges / Opportunities… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Meeting users at the point of need Present users with the library services they need within their mainstream workflows. Unified Collection Management Efficiently manage a collection spanning print, electronic and digital material Increased Collaboration Shared Services Economies of Scale Accelerate Innovation Sharing Innovation

  23. Challenges / Opportunities… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Meeting users at the point of need Present users with the library services they need within their mainstream workflows. Unified Collection Management Efficiently manage a collection spanning print, electronic and digital material Collaboration & Innovation Support greater collaboration and innovation between libraries. Increased Collaboration Shared Services Economies of Scale Accelerate Innovation Sharing Innovation

  24. Strategic Response… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. • Strategic Initiative to Collaboratively build Web-scale with Libraries. • Increase the relevance and visibility of libraries in a ‘web-scale’ world • Increase efficiencies and reduce costs. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Meeting users at the point of need Present users with the library services they need within their mainstream workflows. Unified Collection Management Efficiently manage a collection spanning print, electronic and digital material Collaboration & Innovation Support greater collaboration and innovation between libraries.

  25. Strategic Response… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. • Strategic Initiative to Collaboratively build Web-scale with Libraries. • Increase the relevance and visibility of libraries in a ‘web-scale’ world • Increase efficiencies and reduce costs. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Meeting users at the point of need Present users with the library services they need within their mainstream workflows. Unified Collection Management Efficiently manage a collection spanning print, electronic and digital material Web-Scale Data, Discovery and Syndication Services Collaboration & Innovation Support greater collaboration and innovation between libraries.

  26. Strategic Response… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. • Strategic Initiative to Collaboratively build Web-scale with Libraries. • Increase the relevance and visibility of libraries in a ‘web-scale’ world • Increase efficiencies and reduce costs. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Meeting users at the point of need Present users with the library services they need within their mainstream workflows. Unified Collection Management efficiently manage a collection spanning print, electronic and digital material Web-Scale Data, Discovery and Syndication Services Web-Scale management of library services across Print, Licensed & Digital Collaboration & Innovation Support greater collaboration and innovation between libraries.

  27. Strategic Response… Relevance Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world. • Strategic Initiative to Collaboratively build Web-scale with Libraries. • Increase the relevance and visibility of libraries in a ‘web-scale’ world • Increase efficiencies and reduce costs. Efficiency Maintaining, improving and transforming library services in an era of sustained downward budget pressure. Meeting users at the point of need Present users with the library services they need within their mainstream workflows. Unified Collection Management efficiently manage a collection spanning print, electronic and digital material Web-Scale management of library services across Print, Licensed & Digital Web-Scale Data, Discovery and Syndication Services Collaboration & Innovation Support greater collaboration and innovation between libraries. Collaboration & Innovation Support greater collaboration and innovation between libraries. Support library collaboration and innovation at scale, by providing an open, Web-scale technical infrastructure.

  28. Strategic Initiative to Collaboratively build Web-scale with Libraries. • Increase the relevance and visibility of libraries in a ‘web-scale’ world • Increase efficiencies and reduce costs. • The core infrastructure underlying all OCLC applications. • Designed from the ground up for Web-Scale operations App Gallery Web-Scale management of library services across Print, Licensed & Digital Web-Scale Data, Discovery and Syndication Services Platform Management • Open to the community to enable: • Integration • “Collective Innovation” • Sharing Web Services Collaboration & Innovation Support greater collaboration and innovation between libraries. Support library collaboration and innovation at scale, by providing an open, Web-scale technical infrastructure. Data Infrastructure

  29. Data Centers Today: App Gallery CAN 1 US2 EMEA 1 US1 Platform Management Web Services Data • 600Tb of Online Storage • 4,000 Virtual Machines • High Resilience • Geographically distributed for Legal, Data Protection and Performance Infrastructure

  30. Infrastructure • Based on technology developed by Google for very-scale data processing (Big Data) • Apache Open Source project • Provides rapid data processing using massive clusters of commodity servers • WorldCat now operating on to a Hadoop cluster of 50 servers – no effect on production services. • eBay recently did the same thing.

  31. Infrastructure • Allows different things to be done • Enables things to be done differently • Pre-requisite for Analytics and Linked Data • Building block for future library innovation • Infrastructure made available to the community through the WorldShare Platform

  32. Applications Web Services Bibliographic information in WorldCat Licensed digital content/articles in library collections Digitized local library content Data 289+ million bibliographic records 1.9+ billion holdings 801 million records 34 millionitems(Institutional repositories, Google, HathiTrust, OAIster) Infrastructure As of 18 January 2013

  33. Bibliographic information in WorldCat Flexible, open platform for the community to share applications and innovation Regional MetadataHubs Licensed digital content/articles in library collections Real-time Synchronization Co-operative Management Digitizedlocal library content Libraries Data Supply Chains Database Providers Mass Digitization Publishers

  34. WorldCat Web Services Acquisitions Web Services Flexible, open platform for the community to share applications and innovation Circulation Web Services KnowledgeBase Web Services App Gallery WorldCat Registry Web Services Vendor Information Web Services Platform Management Web Services Web Services WorldCat Identities Web Services OpenURL Web Services Data QuestionPoint KnowledgeBase Web Services Identifier Web Services Infrastructure

  35. Applications/Apps… Community Flexible, open platform for the community to share applications and innovation • ANYONE can develop on the WorldShare Platform • Currently ~80 Community Developed Apps • Plus OCLC ‘Core’ Applications Library Built Partner Built OCLC Built App Gallery Platform Management Web Services Data Infrastructure

  36. OCLC Built Applications…. Community Flexible, open platform for the community to share applications and innovation Library Built Partner Built OCLC Built App Gallery Platform Management Web Services Data Infrastructure

  37. OCLC Built Applications…. • 100 libraries now fully live worldwide with OCLC WorldShare Management Services • Having fully decommissioned their old ILS • A further ~100 in implementation (taking 3-6 months) OCLC Built

  38. Library App Examples… Community Flexible, open platform for the community to share applications and innovation Partner Built OCLC Built Library Built App Gallery Platform Management Web Services Data Infrastructure

  39. Library App Examples… Library Built Acquisitions plug-in Apps…

  40. LibraryApp Examples… Library Built Expose library services & create citations in Facebook

  41. Library App Examples… Library Built Developed by Andrea Schurr, University of Tennessee Chattanooga Direct users from the computer to the shelf…

  42. Partner Examples… Community Flexible, open platform for the community to share applications and innovation OCLC Built Library Built Partner Built App Gallery Platform Management Web Services Data Infrastructure

  43. Partner Examples: EBSCO EDSIntegration with Discovery Interface Discovery solutions like EBSCO’s EDS communicates with WMS via Web services: Partner Built • To get up-to-the second item information • To facilitate patron-initiated holds and other activity

  44. Partner Examples: SCSProvisioning Data to Enhance Analytics SCS Greenglass communicates with WorldCat to get regional/state, national, and peer holdings, enabling libraries to get a fuller picture in deselection decisions. Partner Built

  45. Partner Examples: EasyBib & GoodReadsLocate an Item in a Library Partner Built EasyBib and GoodReads use OCLC services to help patrons locate items of interest in nearby libraries.

  46. Partner Examples: YelpIntegrating into Location-Based Services The OCLC Registry provides library data to Yelp, enabling patrons to find libraries in its city guides – right alongside other businesses and organizations. Partner Built

  47. Partner Examples… Partner Built Putting library services where users are…

  48. Looking Forward… • A tipping point in the WorldShare Initiative? • Collaboratively Building Webscale with Libraries…

  49. Tipping Point? • Webscale is all about scale… • OCLC can help libraries build scale… • ~9,000 libraries use cataloging • ~10,000 libraries use ILL • ~20,000 libraries use FirstSearch • All these applications and libraries are moving to the WorldShare platform…

  50. WorldShare Metadata (Cataloging) Provide a single integrated set of management services for libraries to improve visibility and efficiency, including services from OCLC, partners and libraries

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