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Managing Public Service Staff

Managing Public Service Staff . Southeast Wisconsin Libraries Kaite Mediatore Stover Director of Readers Services kaitestover@gmail.com. Reminders, Refreshers, Reinforcers. Challenges Raw Material ADA, EAP, FMLA, FLSA Training & Communication Morale Boosting New supervisor/old staff

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Managing Public Service Staff

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  1. Managing Public Service Staff Southeast Wisconsin Libraries Kaite Mediatore Stover Director of Readers Services kaitestover@gmail.com

  2. Reminders, Refreshers, Reinforcers • Challenges • Raw Material • ADA, EAP, FMLA, FLSA • Training & Communication • Morale Boosting • New supervisor/old staff • Managers’ Anonymous

  3. Management Challenges If you are a supervisor of public service staff, list: • One thing staff keep asking you about library policy/procedure • One thing you wish staff would do/tell you. • One staff member you would trade to another team and why (“personality defect” not a reason )

  4. Staff Challenges If you are a public service/front line staff member, list: • One thing you wish your supervisor would do/tell you • One thing your supervisor doesn’t know about what you do/what’s going on in the department • One thing that would make the department’s work easier

  5. Challenges • Personnel • Facility • Work flow • Expectations • Other “Practice Golden-Rule 1 of Management in everything you do. Manage others the way you would like to be managed.” Brian Tracy

  6. Raw Material • Hiring • Interviewing • Training “Effective management always means asking the right question.” Robert Heller

  7. Managers’ Alphabet • ADA • EAP • FMLA • FLSA “When I finally got a management position, I found out how hard it is to lead and manage people.” Guy Kawasaki

  8. Training & Communication • Training • Off site • Cross training • New tasks • Staff lead the staff meeting • Communication “Well, then we got to know each other and eventually worked out a bit of idea of management.” Brian Epstein

  9. Morale Boosting What do your staff care about? Taken seriously Everyone is doing their fair share of work Visibility and Availability of Manager Desk schedule/breaks/lunch/overtime Thank yous and recognition

  10. New Supervisors/Old Staff • Watch • Listen • Learn • Change “Management interests me at some stage in my life, I have always said that. When that will be I really couldn't tell you.” Alan Shearer

  11. Managers’ Anonymous What you say here, stays here. Sometimes, you can’t fix it Sometimes, staff don’t want it to be fixed Communication: The Big Myth “In most cases being a good boss means hiring talented people and then getting out of their way.” Tina Fey

  12. Management Challenges • Any ideas for how to solve/approach colleague’s issues? • Are there any changes you could make in your own approach/perception? • Is it business or is it personal? “I got even with all the bad management I had by being a good manager.” Victoria Principal

  13. Want handouts & further info? Go here: kaitestover.pbworks.com

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