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Managing Staff Transitions Public Library Directors Symposium March 25-27, 2009

Managing Staff Transitions Public Library Directors Symposium March 25-27, 2009 Marcellus Turner Executive Director Jefferson County Public Library Colorado About JCPL 10 locations 1 Bookmobile Floating collection for the past 15 years 6.4 million items checked out in 2008

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Managing Staff Transitions Public Library Directors Symposium March 25-27, 2009

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  1. Managing Staff TransitionsPublic Library Directors Symposium March 25-27, 2009 Marcellus Turner Executive Director Jefferson County Public Library Colorado

  2. About JCPL • 10 locations • 1 Bookmobile • Floating collection for the past 15 years • 6.4 million items checked out in 2008 • 2.7 million visits in 2008 • 273,000 cardholders • 284 public computers • 215 FTE, 325 hourly staff

  3. Planning for Technological Change

  4. Planning for Technological Change • Hired new Director of Innovation and Strategies for Information Technology Without creativity, there cannot be change.

  5. Senior Management Team

  6. Planning for Technological Change • New philosophy for IT • Goal - provide support and resources for staff and patrons to enhance their library experience • Customer service is main focus • Thorough communication is key • Continuous review of structure, responsibilities, expectations and procedures • Reorganization of IT department

  7. Planning for Technological Change • Service Level Agreements • Implemented to ensure efficient resolution to tech issues encountered by staff • IT is a collaborative partner in testing new products • Playaways • Wii • Kindle

  8. Planning for Technological Change • Planning for changes in technology is not solely the responsibility of IT staff • It is important for Public Services and IT staff to collaborate in the planning process • Testing partner with developers/new products • Regular beta partner for the first release of new products • encore • encore Report Writer • RFID/self-check • Floating collection

  9. Preparing Staff for Changes in Technology • Communication with staff • Tips and how-to articles in weekly employee newsletter • Monthly meetings between IT and library managers • Work plan • New employee orientations • Opportunity for all new staff to meet with IT, tour the department and learn IT’s role within a library system • Staff Exchange program • Internships • Offer library school students the opportunity to intern anywhere in the system • IT staff sit with other Library staff on multi-unit committees • Conference attendance encouraged and supported

  10. Preparing Staff for Changes in Technology • Regular training opportunities • Troubleshooting classes • Drop-in sessions at IT for new products • New product/technology rollouts • EventKeeper • RFID • Filtering

  11. Training • “23 Things” • Based on the Learning 2.0 program by Charlotte-Mecklenburg • Adapted by JCPL Public Services staff • Hands-on experience • Activities build upon each other, allowing staff to become familiar with Web. 2.0 technologies

  12. 23 Things • What we cover • Blogs • Wikis • Image and photo sharing • RSS feeds and readers • Social networking • Social bookmarking • Social book cataloging (e.g. LibraryThing) • Online applications • Video hosting (e.g. YouTube, Vimeo) • Podcasting and downloadable audio

  13. 23 Things • Delivery • Implemented by Digital Resources Librarian • 10 one-month-long units, navigated independently • Open to all salaried staff and Library Board • Collaborative tools created to be used during training

  14. 23 Things • Communication • Invitation sent to all staff • Introductory article in weekly employee newsletter • Monthly articles in employee newsletter – updates, answer questions • Staff meetings and individual meetings • Manage blog set-up for training and answer questions

  15. 23 Things • Tracking • Staff record when they complete a month’s activities in a spreadsheet • Training & Organizational Development monitor staff progress • Rewards • Each library will recognize staff’s completion of the program • Positive feedback from staff

  16. Web 2.0 in the Library • Web 2.0 Proposal process • Staff submit a proposal form to all appropriate directors/managers for approval • Approved items are added to the Library’s work plan

  17. Technology Competencies • Developing certain core skills for JCPL Public Services staff • Proposed baseline skills include: • Windows basics • Computer hardware (CPU, monitor, keyboard, printer, scanner, credit card swipes, RFID pad, etc.) • Microsoft Office, including Outlook • Basic troubleshooting • Internet searching • JCPL tools (databases, Telus, Overdrive, EventKeeper, Wifi) • Basic web 2.0 concepts and applications

  18. Marcellus TurnerExecutive DirectorJefferson County Public Librarymturner@jefferson.lib.co.usPresentation can be found at:http://jefferson.lib.co.us/about/forlib.html

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