COMMANDseries Advanced Dispatch Features & Modules

1. COMMANDseries Advanced Dispatch Features & Modules Dave Donaldson ddonaldson@commandalkon.com (205) 879-3282 x1203 Ron Robertson rrobertson@commandalkon.com (205) 879-3282 x2104

2. Session Objective • Maximize the return on your COMMANDseries investment by learning more about some of the advanced dispatch features and additional modules that can extend the benefits of dispatching with COMMANDseries. • This session will provide a brief overview of Map Truck Tracking, Map Order Entry, Driver Management and Driver Call-In. • The benefits of adding on modules such as Audit and our Color Dispensing Interface will also be reviewed. (NOTE: we will not be covering Materials Manager – see CMDqc Mix Adjustor). • And finally, learn just a little about Concrete Production Manager, our replacement for the standard U-link batch interface. COMMANDseries Advanced Dispatch Features & Modules (MGT-007)

3. Managing Driver HoursDriver Call-InTime Clock Interface

4. Current Methodology • Enter Orders/Schedules into COMMANDseries

5. Current Methodology • Enter Orders/Schedules into COMMANDseries • Print Driver Call-In Report from Dispatch menu • Assign Drivers Manually • Distribute via Report, Voice Recorder, etc. Alister Wentworth Brian Payne Sam Williams Johnny Jones Billy Nall Ben Shores Eddie McIntosh Tim Foster Earl Knight Adam McCray

6. Driver Call-in Summary • Greatly reduces time spent on daily driver scheduling • Integrates the schedule information in COMMANDseries with your driver call-in seniority • Quickly adjust to changes in tomorrow’s schedule • Reduces need for extra spreadsheets & other paperwork being used manually today • Integration with ScheduleCom and/or Time Clock system can provide additional time savings • Requires COMMANDseries CS08 2.15 or higher MGT-012 COMMANDseries Advanced Features and Modules

7. Examples • Orders in the system for tomorrow • Truck Demand shows when drivers needed

8. How does it work? • After entering the orders, open the Driver Call-in Editor

9. Driver Call-in Form

10. Select the Date • Select the date to be edited

11. Select the Plant • Choose the plant that you want to edit • Edit plants one-by-one or all at the same time • COMMANDseries will populate default driver list and suggested call-in times

12. Driver Call-in Schedule

13. Driver List • Default List is based upon your configuration • May be straight seniority • Use ↑↓ buttons to adjust the list; also can change daily seniority number

14. Applying Suggested Times • Select the Apply Suggested button after adjusting the Daily Seniority list

15. Driver Call-in Schedule • Inserts the suggested call-in times into your default seniority list • Use the +/- buttons to adjust for special needs

16. Additional Information • Additional information on the form shows the time of the first ticket, on-job time as well as other scheduling information

17. Driver Call-in Report • Schedule can be printed to the Driver Call-in Report • Includes Lunch and Wash time fields for use tomorrow

18. Driver Call-in to ScheduleCom • Once the drivers have been scheduled in COMMANDseries, use the Send to ScheduleCom button to populate all of this information into ScheduleCom

19. ScheduleCom • ScheduleCom is a third-party software solution for publishing work schedules (and other information) to the work force

20. Time Clock Interface

21. Time Clock Interface • Time Clock Interface - additional module available with some time clock systems • Scheduled ‘clock-in’ times can be sent to the time clock system • Time clock system can then reconcile if drivers punched in early or late • Accurate Driver Hours (Daily, Weekly limits) • Help with decision of who to send home in the afternoon MGT-012 COMMANDseries Advanced Features and Modules

22. Managing Travel Time IssuesMap PagesMap Order EntryMap Truck Tracking

23. Poor Timing • Poor timing costs you: • Money • Customer Satisfaction • Employee Satisfaction • Examples: • Trucks arriving at the job site too early • Customers complaining that trucks are late arriving • Trucks waiting on previous truck to unload • Too much spacing between trucks creating issues • Trucks not back in the yard when needed • Trucks arriving in the yard sooner than expected/needed • Orders not taken because you didn’t have room to fit them into the schedule • All of these issues can be improved upon with map pages Utilizing Map Pags to Improve Efficiencies (CC-010)

24. Order Scheduling • An Order’s ‘Schedule’ is defined using the following form: • Using the Start time and Travel times (along with some plant loading information), COMMANDseries creates a schedule for each order • The travel times are populated into this form through: • Manual entry by the order taker (prone to error since this is a best guess) • From the Project file (error probably greater because it is not considering what time of day the delivery is being made) • From the Map Page for that job (the best way) On Job Time - Travel Time - Post Load Time - Loading Time - Preload time = Ticket Time Utilizing Map Pags to Improve Efficiencies (CC-010)

25. How does it work? USING MAP PAGES Utilizing Map Pags to Improve Efficiencies (CC-010)

26. What are Map Pages? • Two different formats: • Printed map books used by dispatch/drivers to locate a delivery address • In COMMANDseries, an interlocking grid of geofences • Example of map pagescreated inMapPoint… Utilizing Map Pags to Improve Efficiencies (CC-010)

27. Map Pages in COMMANDseries • Map Pages hold distance and delivery times for each plant to each page • Below is an example of one plant to one map page (Plant 1 to Map Page JEFF59C) • A – The Distance from plant 1 • B – The time of year • C – The time of day (stores times TO and FROM the map page separately) Example: in October during evening rush hour, the average travel time to the map page is 23 minutes and 18 minutes to return to the plant A C B Utilizing Map Pags to Improve Efficiencies (CC-010)

28. Map Order Entry

29. Mapping the Order… Delivery Address is entered when taking an order Use Hotkey (CTRL+i) to map the delivery location 1 3 2 Accept the location of the job and the GPS coordinates are put into the order

30. …Saves these Steps in Order Entry • With the GPS coordinates known, the system can… • Lookup the correct Map Page (1) for the order • Apply the default Zone (2) from the Map Page • Enter the distance (3) from the shipping plant • Show the drive time TO the job (4) • Show the drive time back to the plant (5) • Thus, adding one step (mapping the order) saves 5 steps in order entry • This step also means the system can now ‘learn’ the variations in travel times 1 2 3 4 5 Utilizing Map Pags to Improve Efficiencies (CC-010)

31. Map Pages • Map Pages can ‘learn’ travel times during different parts of the day • Customer X Example: • 90 yd order starting at 9:30am (10 loads) • 34 Minute estimated travel time; 30 minute spacing • Dispatcher entered 34 minutes of drive time To Job and To Plant MGT-012 COMMANDseries Advanced Features and Modules

32. Map Pages • Using Customer X’s ‘learned map pages’: MGT-012 COMMANDseries Advanced Features and Modules

33. Map Pages • Customer X Net Result • Consistent 34 Minute travel time would require 4 trucks • “Learned” Travel Times from Map Pages only requires 3 • What might have happened without the ‘learning’: • First three tickets would have been 7 minutes late each; next seven tickets would have 79 minutes of wait time • All ten trucks would have arrived back at the plant earlier than planned totaling 200 minutes of plant wait time MGT-012 COMMANDseries Advanced Features and Modules

34. Map Truck Tracking • Quickly identify exact location of a truck • Identify the best route around possible traffic problems • Assist lost drivers • Provides exact location of a truck in an emergency • Can locate all trucks working the same job or project MGT-012 COMMANDseries Advanced Features and Modules

35. Map Truck Tracking • Right click>Locate Truck • Map displays with truck indicator and road where located MGT-012 COMMANDseries Advanced Features and Modules

36. Improvements • Earlier Issues • Trucks arriving at the job site too early • Customers complaining that trucks are late arriving • Trucks waiting on previous truck to unload • Too much spacing between trucks creating issues • Trucks not back in the yard when needed • Trucks arriving in the yard sooner than expected/needed • Orders not taken because you didn’t think you had room to fit them into the schedule • Scheduling is more accurate • Should see Improvements in • On-Time Delivery • Truck Utilization • Driver Utilization • Plant Utilization • Customer Satisfaction Utilizing Map Pags to Improve Efficiencies (CC-010)

37. Driver Overtime

38. Driver Overtime • Driver Overtime • Define tables by Daily, Weekly or Rolling • Different tables can be created and assigned based on different union rules and seniority • Specify Alert Hours and Overtime Hours MGT-012 COMMANDseries Advanced Features and Modules

39. Driver Overtime Conditions • Mechanism by which the dispatcher is notified of various situations MGT-012 COMMANDseries Advanced Features and Modules

40. Driver Overtime Functionality-T&S • Alert Warning at 6 hours MGT-012 COMMANDseries Advanced Features and Modules

41. Driver Overtime Functionality-T&S • Max Warning at 8 hours MGT-012 COMMANDseries Advanced Features and Modules

42. Driver Overtime Functionality-Ticketing MGT-012 COMMANDseries Advanced Features and Modules

43. Task Start Status

44. T&S Task Start Status • Conditions Codes MGT-012 COMMANDseries Advanced Features and Modules

45. T&S Task Start Status • Allows you to identify trucks that will change to an assigned task when the truck reaches a particular status. • Truck requires shop maintenance • Driver lunch break • Set the Task Start status to one of these options • Now, Load, To Job, On Job • Unload, Wash, To Plant, At Plant • Trucks can be assigned multiple tasks • Able to list all tasks for a truck or driver and end specific task or all tasks. MGT-012 COMMANDseries Advanced Features and Modules

46. T&S Task Start Status • Truck 12 – Two tasks assigned • Break: To Plant Status • Shop: At Plant MGT-012 COMMANDseries Advanced Features and Modules

47. T&S Task Start Status • Truck 12 – Two tasks assigned • Break: To Plant Status • Shop: At Plant MGT-012 COMMANDseries Advanced Features and Modules

48. Truck AheadTruck Behind

49. Truck Ahead/Truck Behind • Provide automated delivery-related communications • Reduces amount of voice communications between drivers and dispatch • Automated messaging via Signaling Units • Load is ticketed – system sends message to ticketed truck as well as truck ahead of and/or truck behind • Example • Truck 1 = First Ticket • Truck 2 = Second Ticket • Truck 3 = Third Ticket MGT-012 COMMANDseries Advanced Features and Modules

50. Truck Ahead/Truck Behind • Example • First Ticket prints: • Truck 1 receives a message: • Truck Ahead: [blank] Truck Behind: [blank] • Second Ticket Prints: • Truck 1 receives a message: • Truck Ahead: [blank] Truck Behind: TRUCK2 • Truck 2 receives a message: • Truck Ahead: TRUCK1 Truck Behind: [blank] • Third Ticket Prints • Truck 1 does not receive any message. • Truck 2 receives a message: • Truck Ahead: TRUCK1 Truck Behind: TRUCK3 • Truck 3 receives a message: • Truck Ahead: TRUCK2 Truck Behind: [blank] MGT-012 COMMANDseries Advanced Features and Modules